1. Facilities Development and Management 1

2.  Annie Hoss – Director  Mike Geck – Work & Asset System Specialist  Mona Sabet – Work Control Coordinator  Paulette Renfro – Work Control Clerk 2

3.  Receive building and grounds maintenance requests  Create work orders  Dispatch work orders to skilled trades and laborers for completion  Monitor work order system  Provide customer service and follow up  Provide reports and information to management 3

4.  Leaks  Clogs/overflowing toilet  Spills  Too hot/too cold  Carpet cleaning  Elevators  Grounds issues, e.g. such as broken or gushing irrigation device or sprinkler head  Trash/recycling issues  Electrical outage  Gas leak or smell of gas  HVAC issues  Water outage  Broken pipe or water line  Fire alarm sounding off  Inoperable lock  Certain pest or animal control situations  ADA compliance issues, e.g. door openers, obstructed routes  Fire Marshal or code compliance corrective action  Broken windows, doors, glass  Any building or grounds repair or maintenance issue 4

5.  Customer Request Web Form http://www.csusm.edu Customer Request Web Form  Employee Resources Page http://www.csusm.edu/facultystaff/empResources.html Employee Resources Page  Extension 4601  AiM https://fsapp.csusm.edu:8443/fmax/login AiM 5

6.  Floyd Dudley, II – Director, Facility Services  Calvin Biggers – Assistant Director, Operations  George Martinez – Manager, Custodial & Grounds 6

7.  Floyd Dudley, II – Director, Facility Services  Calvin Biggers – Assistant Director, Operations  George Martinez – Manager, Custodial & Grounds 7

8.  Areas of Responsibility  Facilities maintenance, custodial & grounds maintenance, HVAC & utilities maintenance, small projects and associated regulatory compliance  Facility Services - Facts & Figures  38 state employees – skilled trades, laborers, grounds, administrative, student assistants  25 contracted employees – custodial and grounds  7,069 work orders opened FY 10/11  2.0mil sq ft of campus buildings  The Team Calvin Biggers -Assistant Director of Operations George Martinez – Manager of Custodial and Ground Services Stephanie Hebert – Assistant to the Director of Facility Services 8

9. HVAC & Utilities Maintenance  Skilled Trades – Operating Engineer, Building Service Engineers, Refrigeration Mechanic, Plumber and Electricians  Hot and cold calls, odors, noises from ventilation  Fire alarms  Elevators  Floods  Water outages  Natural gas odors  After hours emergencies  Lighting campus wide  Power outages  Small projects  Preventative maintenance on utilities and equipment 9

10. Facilities Maintenance and Small Projects  Skilled Trades - Auto Shop, Carpenters, Lock Shop, Maintenance Mechanics and Painter  Clogs/overflowing toilet  Inoperable lock  Certain pest or animal control situations  ADA compliance issues, e.g. door openers, obstructed routes  Fire Marshal or code compliance corrective action  Broken windows, doors, glass  Any building or maintenance issues 10

11. Custodial and Grounds  Trades Workers – Gardening Specialist and Laborers  Graffiti removal  Spills  Carpet cleaning  Trash/recycling issues  Pressure Washing  Small Moves  Small Grounds issues  Broken or gushing irrigation device or sprinkler head  Compost Pile  Small Projects  Custodial and Grounds Contracts  After hours campus cleaning  Window washing  General campus grounds maintenance and athletic fields 11

12.  Floyd Dudley II – fldudley@csusm.edu x4624fldudley@csusm.edu  Calvin Biggers – cbiggers@csusm.edu x4614cbiggers@csusm.edu  George Martinez – gmartine@csusm.edu x4608gmartine@csusm.edu 12

13.  What questions do you have for us? 13

14.  Feedback Form (http://www.csusm.edu/facilities/customerrequest/index.html)http://www.csusm.edu/facilities/customerrequest/index.html  Email: facilityservices@csusm.edufacilityservices@csusm.edu  Email: ahoss@csusm.eduahoss@csusm.edu 14