1. Lean Culture and Procurement October 29, 2013 Renee Smith Nyberg Process Improvement Program

2. Today… What is Lean? Challenges to implementing Lean Lean at Enterprise Services How can you get started? Questions?

3. Meals per Hour What is Lean?

4. 3 Purposes of Lean Reduce Waste Improve Safety Improve Quality

5. Respect for People Customer Focus Creativity Continuous Improve- ment Learning Humility 5 Lean leaders live these values:

6. Conventional vs. Lean Workplace Lean Conventional Employees are respected experts; capable & trusted to solve problems. Leaders mentor & coach employees to use the scientific method. Leaders direct the work and solve problems. Employees follow directions and turn to leaders for solutions.

7. In Processes… Fewer steps Shorter time Less waiting Less re-work Fewer queues Less inventory Less variation Fewer handoffs Fewer errors 7 What can Lean culture achieve? In Organizations… Problems solved. Customers MORE satisfied! Time and resources for other tasks. Workers MORE satisfied and engaged!

8. Paul Akers: “Lean is simple. Fix what bugs you.” What bugs you??

9. Wasting my time Wasting your time Wasting taxpayer dollars Delays Things waiting for review or approval Producing something that no one uses Getting poor quality in Not having the right materials or tools Extra steps How about these?

10. The 8 Wastes OverproductionWaitingTransport Over-Processing Inventory Motion Defects Underutilized People

11. Seeing the Waste.

12. PDCA: The Scientific Method Do Plan CheckAdjust

13. Challenges to Seeing and Eliminating Waste

14. Habits

15. Assumptions

16. Culture: The way we do things around here.

17. Low Risk Tolerance

18. Learning Curve

19. Need for Safety

20. The Destination

22. Project Results: Finance

23. Project Results: Custodial Services

24. Next stop: Huddles

25. Daily Huddles Finance Statewide Payee Unit

26. Statewide Payee Unit improves productivity and customer service.

27. Next stop: Using Data and Visuals

28. Contracts and Legal Services Team 1

29. Visitor Services

30. Contracts and Legal Admin Staff

31. Enterprise Technology Readiness Team

32. Office of Risk Management

33. Employees fix what bugs them.

34. Employees fix what bugs them... …at Consolidated Mail Services

35. Employees fix what bugs them… …at Surplus

36. Employees fix what bugs them... …at Contracts and Legal Services

37. Live the values each day: –Humility –Respect –Continuous Improvement –Creativity –Customer Focus –Learning If you are an employee, learn to use scientific problem solving (PDCA). If you are a manager, learn to coach employees in scientific problem solving. What can YOU do to create Lean culture?

38. Doing (ideas in progress) Helpful tool to encourage problem solving: An Employee Idea Board Ready (ideas) Parking Lot Done (completed ideas) *Adapted from “Personal Kanban” by Jim Benson and Tonianne DeMaria Barry

39. Employees write down ideas for how to fix what bugs them. Improvement idea Jane Smith 10/14/13

40. Doing (ideas in progress) Using the Employee Idea Board Ready (ideas) Parking Lot Done (completed ideas )

41. Everyone improves processes every day.

42. Questions?

43. www.des.wa.gov renee.smithnyberg@des.wa.gov Enterprise Services 360-407-9452 Thank you!