Presentation on theme: "Supply Chain Information Systems"— Presentation transcript:
1 Supply Chain Information Systems Chapter 12 - Supplement
2 Chapter Objectives Be able to: Explain why information flows are a necessary part of any supply chain.Describe in detail how supply chain information needs vary according to the organizational level and the direction of the linkages (upstream or downstream).Describe and differentiate among ERP, DSS, CRM, SRM, and logistics applications.Describe what business process management (BPM) tools and cloud computing are and how they might impact future operations and supply chain activities.
6 A Map of Supply Chain Information Systems Figure 12S.2
7 Supply Chain Information Systems Customer Relationship Management (CRM) – Planning and control activities and information systems that link a firm with its downstream customers.Market analysis, sell process, order management, call/service center managementSupplier Relationship Management (SRM) – Planning and control activities and information systems that link a firm with is upstream suppliers.Design collaboration, sourcing decisions, negotiations, buy process, supply collaboration
8 Supply Chain Information Systems Internal Supply Chain Management – Information flows between higher and lower levels of planning and control systems within an organization.
10 Supply Chain Information Systems Enterprise Resource Planning (ERP) systems– Large, integrated, computer-based business transaction processing and reporting systems.ERP systems pull together all of the classic business functions such as accounting, finance, sales, and operations into a single, tightly integrated package that uses a common database.Traditional strengths in routine decision making and in execution and transaction processing.Captures data to support higher-level decision support systems (DSS).
12 ERP Systems Integrating ERP Systems with Legacy and Best-in-class ApplicationsFigure 12S.4
13 Supply Chain Information Systems Decision support systems (DSS) - Computer-based information systems that allow users to analyze, manipulate, and present data in a manner that aids higher-level decision making
14 Supply Chain Information Systems Network Design Applications – Logistics information systems that address such long-term strategic questions as facility location and sizing and transportation networks.Often using simulation and optimization modeling
15 Supply Chain Information Systems Warehouse and transportation planning systemsAllocating “fixed” logistics capacity in the best possible way given business requirementsWarehouse management and transportation execution systemsInitiating and controlling the movement of materials between supply chain partners
16 Supply Chain TrendsThe emergence of sophisticated business process management (BPM) toolsCloud computing
18 Cloud ComputingCloud computing – A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.
19 Cloud Computing Cloud Model On-demand self-service Broad network accessResource poolingRapid elasticityMeasured service
20 Cloud Computing Benefits Makes it easier for firms to outsource key portions of business process information flows to outside firms.Allows individual or computer systems to upload and retrieve information through a wide range of devices virtually anywhere.Makes supply chain information flows faster, more flexible, and cheaper than ever.
21 Impact of Information Technology on Supply Chain Management Visibility – Allows managers to “see” the physical and monetary flows in the supply chain and better manage them.Mirroring – Replaces certain physical processes with virtual ones.Creation of new customer relationships – Taking raw information and organizing, selecting, synthesizing, and distributing it in a manner that creates whole new sources of value.
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