1. Human Resources Management 12e Gary Dessler
Human Resource Program
1- Introduction to human resource management.
2- Human resource management strategy and analysis.
3- job analysis and the talent Management process.
4- Personnel planning and recruiting.
5- Interviewing candidates.
6- training and developing employees.
7- Performance management and appraisal
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

2. Human Resources Management 12e Gary Dessler
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

3. Human Resources Management 12e Gary Dessler
LEARNING OUTCOMES
Explain what human resource management is, and how it relates to the management process.
Show with examples why human resource management is important to all managers.
Illustrate the human resources duties and responsibilities of line and staff (HR) managers and the organizing of HRD.
explain the important trends influencing human resource management.
describe the new human resource manager’s traits and characteristics
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

4. The Management Process
Human Resources Management 12e Gary Dessler
The Management Process
Planning
Organizing
Leading
Staffing
Controlling
Most experts agree that managing involves five functions: planning, organizing, staffing, leading, and controlling. In total, these functions represent the management process. We are going to focus on one of these functions …the staffing or HRM
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

5. Human Resources Management 12e Gary Dessler
management process
1- Planning, means establishing goals and creating plans and procedures to achieve these goals:
2. Organizing, means giving specific task assignments to subordinates, establishing departments and channels of authority and communication.
3- leading activities include maintaining morale and motivating subordinates.
4- controlling activities include setting standards such as sales quotas and quality standards and taking corrective action as needed.
5- staffing or human resource
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

6. What is human resources management?
Human Resources Management 12e Gary Dessler
What is human resources management?
The process of recruiting, training, appraising, and compensating employees, and caring of labor relations, health and safety, and fairness concerns.
Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

7. Human Resource Management Processes
Human Resources Management 12e Gary Dessler
Human Resource Management Processes
Selecting and recruiting
Training
Appraisal
Compensation
Labor Relations
Health and Safety
Fairness
Human Resource Management (HRM)
HRM involves several processes. The topics we’ll discuss will provide you with concepts and techniques needed to perform the “people” or personnel aspects of your job as a manager.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

8. Human resources Management ( functions)
Human Resources Management 12e Gary Dessler
Conducting job analysis.
Planning labor needs.
Selecting job candidates.
Orienting and training new employees.
Managing wages and salaries.
Providing incentives and benefits.
Appraising performance.
Training and developing managers.
Building employee commitment.
Managers are involved daily with many of the personnel aspects of HRM in accomplishing the organization’s goals, and managing the efforts of the organization’s people.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

9. Human Resources Management 12e Gary Dessler
Why human resource management is important to all managers?
For three reasons
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

10. 1- HR ( activities) are part of every manger’s job
Human Resources Management 12e Gary Dessler .
How
HRMs and other managers share responsibility for most human resource management activities.
For example
the manager of any department describe the qualifications need to fill specific positions. Then the HR team develop sources of qualified applicants and conduct initial screening interview and some tests . Then they refer the best applicants to the line manager, who interviews and selects the one he wants
Human resource management is the process of acquiring, training, appraising, and compensating employees, and of attending to their labor relations, health and safety, and fairness concerns.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

11. Human Resources Management 12e Gary Dessler
Cont’d
Human Resources Management 12e Gary Dessler
also, in training the line manager describes what he expects the employee to be able to do. Then the human resource team
designs a training program.
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

12. Human Resources Management 12e Gary Dessler
2- : To avoid these mistakes
Avoiding Hire the wrong person for the job.
Avoiding high turnover..
Avoiding Waste time with useless interviews
Avoiding discrimination against the minority.
Avoiding Have some employees think their salaries are unfair relative to others in the organization.
Avoiding a lack of training which can undermine department’s effectiveness.
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

13. Human Resources Management 12e Gary Dessler
3-:To improve results and profits
Human resources management can help ensure that managers get result through people because getting results is the bottom line of managing.
Whatever the managers do by putting plans or draw clear organizational charts or use accounting controls, they still fail because they don’t focus on people who are responsible about getting the results.
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

14. Human Resources Management 12e Gary Dessler
Human resource duties and responsibilities of
Line manager and staff manager
And the organizing of HRD
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

15. Line manager and staff manager
Human Resources Management 12e Gary Dessler
Line manager and staff manager
Line managers
manage operational functions that are crucial for the company’s survival.
Staff managers
run departments like production purchasing, marketing HRM, and quality control.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

16. Line Managers’ HR duties
Human Resources Management 12e Gary Dessler
Line Managers’ HR duties
Placing the right person on the right job
Starting new employees in the organization (orientation)
Training employees for jobs that are new to them
Improving the job performance of each person
Interpreting the firm’s policies and procedures
Controlling labor costs
Creating and maintaining department morale
Protecting employees’health and physical condition
In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

17. staff mangers’ HR duties
Human Resources Management 12e Gary Dessler
staff mangers’ HR duties
A line function: the staff managers direct the activities of the people in his own department.
2. A coordinative function: staff managers coordinate the personnel activities in the other departments as a (functional authority or a functional control). to ensure that the line managers in these departments are implementing the firm’s HR policies and practices.
3. Assist and advise functions: assisting and advising the line managers is the heart of the human resource manager’s job. They advise the line managers ,so they can better understand the personnel aspects of the organization. .
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

18. Organizing human resource department
Human Resources Management 12e Gary Dessler
Organizing human resource department
The traditional human resource organization tends to divide HR activities into separate sections or functions such as recruitment, training, compensating and labor relations for the whole company.
For ( large organization)
It may contain specialists for each function such as: recruiters, job analysis specialists, training specialists and labor relations specialists.
For ( small organization)
human resource team May have fewer staff such as recruiting manager and compensating manager.
In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department.
In other word, in small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advise of a human resource department
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

19. Human Resources Management 12e Gary Dessler
Trends Shaping and influencing Human Resource Management
Why are the concepts and techniques of HRM important to all managers? Perhaps it’s easier to answer this by listing some of the personnel mistakes you don’t want to make while managing.
Carefully studying this book will help you avoid mistakes like these.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

20. Trends Shaping and influencing Human Resource Management
Human Resources Management 12e Gary Dessler
Trends Shaping and influencing Human Resource Management
Globalization and economic challenges
Technology
Nature of Work
Demographic Trends
Trends in HR Management
competition
Some trends shaping human resource management practices include globalization, technology, deregulation, debt or “leverage,” changes in demographics and the nature of work, and economic challenges.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

21. Human Resources Management 12e Gary Dessler
First - Globalization
-It means the tendency of firms to extend their sales and ownership to new markets abroad and that means more competition
- Globalization brings both benefits and threats.
For consumers it means lower prices and higher quality on products from computers to cars,
but for workers it means working harder, more productivity and perhaps less secure jobs.
In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

22. Second- Technological trends
Human Resources Management 12e Gary Dessler
Second- Technological trends
Technology has changed every thing we do
How
Workers now use smartphones and iPads to communicate with their organizations
Organizations use the internet :
To advertise the open jobs, and candidates use it to look for jobs.
To conduct initial screening interview.
To design training and learning programs .
In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

23. Human Resources Management 12e Gary Dessler
third- Nature of work
Also nature of work has changed.
How
Jobs are becoming more high technology and require more knowledge and higher skill levels (human capital).
Human capital means knowledge, skills, education, experience, training and expertise of a firm’s workers.
In small organizations, line managers carry out many personnel duties unassisted. As the organization grows, the need arises for the specialized assistance, knowledge, and advice of a human resource department.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

24. Fourth -Demographic Trends
Human Resources Management 12e Gary Dessler
Fourth -Demographic Trends
Generation “Y”
Retirees
Nontraditional Workers
Trends Affecting Human Resources
Demographic trends are making finding, hiring, and supervising employees more challenging.
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

25. Human Resources Management 12e Gary Dessler..
Generation “y” are those who born from they take place of the previous workforce (baby boomers).
They are different because they are high skilled in using technology.
They want to work less number of work hours and look for life-work balance.
They want to make an important impact on one day.
Human Resources Management 12e Gary Dessler
generation Y
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

26. Human Resources Management 12e Gary Dessler
2- Retirees ..
Are the biggest demographic trend affecting employers
Why?
Because there are not enough younger workers to replace the number of older worker retires.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

27. 3- Nontraditional workers
Human Resources Management 12e Gary Dessler
3- Nontraditional workers ..
Who hold multiple jobs or who are part-time workers.
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

28. The new human resource managers
Human Resources Management 12e Gary Dessler
The new human resource managers ..
Today employers expect their HRMs to have some traits to deal with these new trends and challenges
What are these traits?.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

29. The new HRMs’ traits or characteristics
Human Resources Management 12e Gary Dessler
The new HRMs’ traits or characteristics
Human Resource Management Trends
The big picture
Strategic issues -
HRM Based on
Evidence
Talent
management
approach
Managing Ethics
Have new
competencies
Trends like these translate into changes in HRM practices, and in what employers expect from their human resource managers.
HR certification
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

30. Human Resources Management 12e Gary Dessler
the“big picture”
(strategic) issues
Focus more on
HR managers can play big roles in strategic planning.
How
by helping the top managers in creating departmental plans that support the organization’s overall strategy, and then assisting in implementing these plans.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

31. Human Resources Management 12e Gary Dessler
Ttalent management
Focus more on
Is the process for identifying, recruiting, developing high potential employees and maintain them. .
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

32. Human Resources Management 12e Gary Dessler
3 - Managing Ethics
Principles, values, and beliefs which define what is right and wrong behavior
HRM-related Ethical Issues
Workplace safety ( workplace without harassment- cheating- stealing ideas).
Security of employee records ( must ensure that all data related to workers are confidential).
Affirmative action (it means HR must prevent discrimination against minority. ( women, old, disability ).
building bridge between generations and make them benefit from each other’s experiences
Every line manager or human resource manager needs to keep in mind the ethical implications of his or her employee-related decisions.
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

33. Human Resources Management 12e Gary Dessler
4 – HRM based on Evidence
Actual measurements
Existing data
HRM Decision Making must be based on evidence
Research studies
HRM based on evidence means using evidence
in making decisions about HRM activities
such as data and facts ex
What happened to the company profit after we installed this training program .
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

34. 5–have new competencies
Human Resources Management 12e Gary Dessler
5–have new competencies
Proficiencies in HR functions
Help top management in formulating strategies
The new HR manager's competencies
Skills in designing organizational structures and work process
1- Such as selecting, training and compensating
2- they need to understand strategic planning, marketing, production and finance.
3-They must make the company compete and succeed in the market place. .
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

35. Human Resources Management 12e Gary Dessler
6- HR Certifications
HR is becoming more professionalized. And more demanding.
SPHR (Senior Professional in HR) certificate
GPHR (Global Professional in HR) certificate
PHR (Professional in HR) certificate
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Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

36. Human Resources Management 12e Gary Dessler
Questions
1-Explain what is human resource management?
and discuss the link between HRM and the management process?
2-Discuss why is HRM important to all managers?
3- Explain what are the new trends which influence HRM and discuss the new HRMs traits and characteristics.
As the human resource manager’s job becomes more demanding, HRM is becoming more professionalized. The Society for Human Resource Management’s (SHRM) HR professional certification exams test the HR professional’s knowledge of all aspects of HRM.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

37. Human Resources Management 12e Gary Dessler
K E Y T E R M S
organization
manager management process
human resource management (HRM)
authority
line authority
staff authority
line manager
staff manager
functional authority
globalization
human capital
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall

38. Human Resources Management 12e Gary Dessler
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright © 2011 Pearson Education, Inc. publishing as Prentice Hall