1. Name Redacted November 12, 2013

2. 1. Improve collaboration with IT leadership team 2. Establish processes for IT projects in process 3. Define Project Governance processes 4. Create project portfolio reporting a.Portfolio reporting to support strategic planning b.Status reporting for significant* projects c.Business unit project portfolio reports 5. Ensure focus on top 3 projects: a.Disaster Recover b.Security Assessment / Remediation c.App Rationalization / Modernization 2 * Significant projects are those Redacted requested a 1- page status slide on in the consolidated project status report.

3. Key Activities 1. PMO PMs provided reliable support on several projects gaining credibility with IT leaders 2. Met with several IT leaders 1:1 3. Engaged IT leaders in PM recruitment process 4. Solicited input from IT leaders on templates 5. Made their teams’ jobs easier by simplifying status reporting template Planned Activities 1. Continue to socialize with IT leaders 2. Ensure all teams have opportunity to provide input on processes / templates 3. Continue to drive results on PMO managed projects 3

4. Key Activities 1. Reviewed SOW with REDACTED and defined plan for completing work; target completion date is 12/13/13 2. Focused efforts on rolling out execution templates (e.g., status reporting, issue tracking) 3. Met with IT leaders to communicate plans for deploying templates / processes Planned Activities 1. Monitor progress on completing REDACTED SOW 2. Revise templates 3. Mentor IT leads on status reporting, issue tracking, and escalation process 4

5. Key Activities 1. Reviewed intake process with REDACTED; agreed additional focus is required Planned Activities 1. Flesh out processes to support project initiation, prioritization, and toll gating 2. Create templates to support governance routines 3. Define deployment plan for governance processes 5

6. Key Activities 1. Created entries for all projects in IT Leads status packages in project database (MS Access db) 2. Provided IT leaders with list of their significant projects and revised status reporting template 3. Simplified templates for agendas & meeting minutes Planned Activities 1. Ensure status reporting on significant projects contains complete information 2. Create package for steering committee reporting 3. Develop resource management reporting 4. Create Business Unit and Enterprise project portfolio reports 6

7. Key Activities 1. Recruited contract PM to support Security Assessment 2. Determined that App Rationalization / Modernization will be outsourced – no PM needed 3. Conducted Dell and SunGard DR testing Planned Activities 1. Onboard PM for Security Assessment project and reestablish project management practices 2. Initiate DR Transformation project 7

8. Key Activities 1. Managed M&A activities 2. Completed lobby renovation project 3. Implemented wireless in Eagle Pass and Longview; established schedule for Barcode implementations 4. Managed CC TV implementations for Corporate and Fort Worth sites Planned Activities 1. Continue M&A PM support 2. Manage additional Wireless and Barcode implementations 3. Manage additional CC TV implementations or transition responsibilities to network team 4. Initiate DR Transformation project 5. Establish priorities for other PMO managed projects 6. Recruit PMs to manage other important efforts (e.g., Email upgrade, mobility strategy, physical security) 8

9. 1. Deploy governance processes and templates for project initiation, prioritization, and toll gating 2. Establish KPIs for PMO 3. Continue working with IT groups on adoption of PMO processes and templates 4. Enhance portfolio reporting to include strategic alignment and executive summary / dashboard 5. Deliver corporate and business unit portfolio reports on a regular schedule 6. Establish consistent use of reporting packages for steering committee and executive update meetings 7. Establish guidelines for what projects will be managed by PMO PMs 9

10. 1. Do we want to continue with a “build” approach to the project portfolio tool? a.Currently in an Access database with a separate SharePoint repository for documents b.Could migrate to SQL Server database with SharePoint front end c.REDACTED developed existing SharePoint Repository d.REDACTED developed Access database 2. Do we want to continue tracking Operations and IMAC items in the project portfolio list? 3. Will REDACTED be retained to support development / rollout of additional processes? 10