1. virtual techdays INDIA │ 18-20 august 2010 ENTERPRISE BI IN MANUFACTURING Jatin Sheth │ Platform Strategy Advisor, Microsoft India

2.  What is BI  A quick overview of BI and its benefits  Why is BI different in manufacturing  Challenges unique to the manufacturing and process industries  A deeper look at information systems in these industries  Current and future trends in BI  Microsoft's vision and strategy for BI  BI for the masses – available, accessible and usable virtual techdays INDIA │ 18-20 august 2010 S E S S I O N A G E N D A

3. virtual techdays INDIA │ 18-20 august 2010 OVERVIEW: WHAT IS BUSINESS INTELLIGENCE? …And What Are Its Benefits?

4.  Methodology, technology, and best practices of using data to drive decisions and understand the business  Provides historical, current, and predictive perspectives  Combines operational and strategic views virtual techdays INDIA │ 18-20 august 2010 What Is Business Intelligence?

5.  Visual displays of information needed to achieve business objective(s)  Single-screen display of information  Alerts the user to issues or problems  Operational, performance, personal virtual techdays INDIA │ 18-20 august 2010 What Are Dashboards?

6.  Elements of a dashboard  Align strategies and organizational goals  Measure and manage Key Performance Indicators (KPIs)  Modeled after the business, not the data virtual techdays INDIA │ 18-20 august 2010 What Are Scorecards?

7.  Respond quickly and take advantage of changing market conditions  Accelerate new product time-to-market  Improve planning & scheduling; Reduce inventory costs  Maintain assets and improve product quality  Provide transparency & accountability and promote collaboration  Quickly generate established reports and easily create ad-hoc reports  Analyze data across multiple systems and integrate new data sources  Make reports easy to access (browser), customizable and interactive  Keep information current  Make better decisions faster virtual techdays INDIA │ 18-20 august 2010 BI Benefits – Business And Technical

8. virtual techdays INDIA │ 18-20 august 2010 BUSINESS INTELLIGENCE IN MANUFACTURING

9.  Global competition  Growth imperative  Innovation mandate  Cycle time, quality, cost  Complex value chain  Outsourcing  Complex products  Financial discipline  Regulatory compliance virtual techdays INDIA │ 18-20 august 2010 The CXO’s View Of The Business

10.  Innovation management and new product design  CAD, CAM, analysis and simulation  Process control and automation: PLCs, DCS, SCADA  Flexible manufacturing systems  Health, safety and environment  Transaction processing systems – ERP, DMS, CRM  Personal productivity and collaboration virtual techdays INDIA │ 18-20 august 2010 The Need For Information Systems In Manufacturing

11. virtual techdays INDIA │ 18-20 august 2010 Integration Of Information Systems DESIGN Cust reqments to engg specs Specs to sub- systems Verify designs Test fabrication processes PRODUCTION Receive work order Scheduling Moving material Gather product data Assemble products BUSINESS Marketing Cost accounting Taking orders Documenting procedures Distribution Integration Through IT

12. virtual techdays INDIA │ 18-20 august 2010 IT Systems In Discrete Manufacturing CUSTOMERSCUSTOMERS CUSTOMERSCUSTOMERS SUPPLIERSSUPPLIERS SUPPLIERSSUPPLIERS Hardware Network OS Database Middleware Data Warehouse MES PLM / Workflow CAD / CAM CAE CPC Embedded systems Web Procurement (E-Comm) Web Procurement (E-Comm) VMS Warranty Mgmt Warranty Mgmt Product Tracking Product Tracking Call Centers Help Desk Dispatch Mgmt Dispatch Mgmt Data Warehouse Apps Web Mkt Web Sales (E-Comm) Web Mkt Web Sales (E-Comm) Logistics, Transport Logistics, Transport DMS Inventory Mgmt Order Fulfillment APS SFA CRM Supervisory Control EAM Automation Systems Production Planning Product / Process Design Sourcing / Inbound Logistics Manufacturing / Production Sales and Marketing Distribution / Outbound Logistics Post-sales Service and Support Enterprise Portal / KM / DMS MIS & Reporting BI & Analytics UC

13. virtual techdays INDIA │ 18-20 august 2010 IT Systems In Process Industries Field Equipment: Sensors, Actuators (Level 0) Rudimentary Control: On/Off, PID, PLCs, DCS, SCADAs (Level 1) Advanced Control & Optimization: MPC, Fuzzy logic, NNs (Level 2) Manufacturing Execution Systems (Level 3) MRP (Level 4) CRM SCM ERP (Level 4)

14. LevelMajor FunctionInformation SystemsTypical Data HandledInformation Processed 4ERP: Planning, scheduling, supply chain and logistics Databases, Applications, Interfaces Enterprise level metrics such as sales, finance, manpower Ability to plan and allocate resources to achieve corporate targets 3MES – plant-wide optimization & management Process historians, Database applications, Middleware Plant operational metrics such as production, inventory, energy Ability to optimize and execute operations across the entire plant 2Automation and advanced process control SCADAs, PC-based systems Unit operation targets; Metrics of level 1 control performance Ability to operate a unit at its optimal point 1Basic control, rectification, statistical analysis PLCs, DCS, Soft sensorsVariable set-points; Process values; Alarms Ability to maintain process variables at desired conditions; Application logic 0Measurement and sensing, on-line monitoring Sensors, actuators, field devices Measured values of actual process variables, e.g., temperature, pressure, etc. Current state of process streams and equipment virtual techdays INDIA │ 18-20 august 2010 Level-wise System Capabilities

15.  Level 0 sensors: Continuous to milliseconds  Level 1 basic control: Milliseconds to seconds  Level 2 APC: Seconds to minutes  Level 3 and MES: Minutes to hours  MRP: Hours to days  ERP: Days to months  SCM/CRM: Weeks to years virtual techdays INDIA │ 18-20 august 2010 The Complexity Of Time Scales

16. virtual techdays INDIA │ 18-20 august 2010 CURRENT AND FUTURE TRENDS IN BUSINESS INTELLIGENCE

17. virtual techdays INDIA │ 18-20 august 2010 BI - Today And Tomorrow Traditional Approach IT Owned & Managed Slow to Respond Monolithic Not Interactive SiloSiloSiloSilo BI for the Masses Business Owned, IT Managed Agile & Flexible Self-service Collaborative

18. virtual techdays INDIA │ 18-20 august 2010 Today’s Challenges Decision Making Challenges Information is not usable by the business Many systems and tools not integrated with the way people work Require IT to create, manage and change Organizational Effectiveness Challenges Difficult to find and access the right information Multiple siloed information hubs Different versions of the truth Organizational success poorly communicated IT Enablement Challenges Cannot respond rapidly to changing business needs Multiple platforms and limited standards support Difficult to scale solutions over inflexible architectures 24x7 system availability required

19. virtual techdays INDIA │ 18-20 august 2010 MICROSOFT’S VISION AND STRATEGY FOR BI

20. virtual techdays INDIA │ 18-20 august 2010 People-Ready Business Intelligence Visualization Analytics Dashboards and Scorecards Collaboration Query and Reporting, Data Integration Personal Productivity Predictive Analytics and OLAP Analysis Metrics Management

21. virtual techdays INDIA │ 18-20 august 2010 Integrated Business Intelligence End-to-End only from Microsoft Business User Experience Business Collaboration Platform Data Infrastructure & BI Platform Data Infrastructure and BI Platform Analysis Services Reporting Services Integration Services Master Data Services Data Mining Data Warehousing

22. virtual techdays INDIA │ 18-20 august 2010 Integrated Business Intelligence End-to-End only from Microsoft Business User Experience Business Collaboration Platform Dashboards & Scorecards Excel Services Web forms & workflow Collaboration Search Content Management LOB data integration Business Collaboration Platform Data Infrastructure & BI Platform

23. virtual techdays INDIA │ 18-20 august 2010 Integrated Business Intelligence End-to-End only from Microsoft Business User Experience Familiar User Experience Self-Service access & insight Data exploration & analysis Predictive analysis Data visualization Contextual visualization Business Collaboration Platform Data Infrastructure & BI Platform

24. virtual techdays INDIA │ 18-20 august 2010 Conclusion: The Microsoft Difference World-Class Experience Empowered People Dynamic Systems Get faster results with a fluent BI User Interface Personalized BI experiences for individual role and work-styles Complete suite of BI capabilities across web, mobile device, desktop Get faster results with a fluent BI User Interface Personalized BI experiences for individual role and work-styles Complete suite of BI capabilities across web, mobile device, desktop Interoperate with existing systems using services and connectors Scale on secure and reliable enterprise class infrastructure Build new BI capabilities on top of enterprise standards Interoperate with existing systems using services and connectors Scale on secure and reliable enterprise class infrastructure Build new BI capabilities on top of enterprise standards

25. virtual techdays INDIA │ 18-20 august 2010 USEFUL LINKS  Microsoft Business Intelligence Solutions  http://www.microsoft.com/bi http://www.microsoft.com/bi  Microsoft BI Product Capabilities  http://sharepoint.microsoft.com/product/capabilities/bi/ http://sharepoint.microsoft.com/product/capabilities/bi/  Microsoft SharePoint 2010  http://www.microsoft.com/sharepoint http://www.microsoft.com/sharepoint

26. virtual techdays THANKS │ 18-20 august 2010 jatins@microsoft.com