1. Thoughts from Down Under Craig Nicol Student Link Development Manager University of the West of Scotland Wednesday 24 th June 2015

2. Summary Visited 8 institutions over a two week period in Melbourne and Sydney Attended Heads of Student Administration Conference at University of Technology Sydney Macquarie University University of Sydney University of New South Wales University of Technology, Sydney Deakin University RMIT Monash University Swinburne University of Technology

3.  Use of space  Pod systems or reception desk?  Queue Management Systems  Relationships  Challenges and Obstacles  New Technologies Summary

4. Reception Areas Pod systems Electronic Queue Management Flexible open spaces

15. Conclusions -Flexible space with no visible ownership -Flexible space with a focus -Re-charge and relax -Signage and branding However… Institutions are still facing many of the same challenges

16. Outcomes Tablet computers Charging Stations Proactive Reception Service

20. Thoughts from Australia Craig Nicol Student Link Development Manager Craig.Nicol@uws.ac.uk 0141 848 3811 Questions