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The experience of ITU in e-learning Manuel Zaragoza ITU/BDT/DRH Internet and Telecom Summit Arab Region 28 – 30 May 2001

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Presentation on theme: "The experience of ITU in e-learning Manuel Zaragoza ITU/BDT/DRH Internet and Telecom Summit Arab Region 28 – 30 May 2001"— Presentation transcript:

1 The experience of ITU in e-learning Manuel Zaragoza ITU/BDT/DRH Internet and Telecom Summit Arab Region 28 – 30 May 2001

2 UN specialised agency for world telecommunications 136 years old 188 Member States (+ hundreds of sector members) Website: Secretary General: Yoshio Utsumi (Japan) Director BDT: Hamadoun I. Touré (Mali) ITU

3 General Secretariat Radiocommunications Bureau (BR) (radio sector members) Standardisation Bureau (TSB) (standards sector members) Development Bureau (BDT) (development sector members) Human Resources Development Div. (HRD) (ITU Tele-education activities) ITU Member States

4 DISTANCE LEARNING SCENARIOS A/V material distributed as: Diskettes, CD-ROMs, DVD TV Video streams Off rush hours donwloads Interactive A/V material (Visio conferences using ISDN and H.320) Internet and web based e-learning

5 WHY WEB BASED TRAINING ? Available everywhere (you need only a browser) Low cost interactive solution From simple list-server to sophisticated VoD (video on demand) Trends: Big companies and universities have gone already into e-learning. We have seen a new of e-LMS (Learning Management System) every two months during the past four years.

6 THE EARLY YEARS: TeleProject Early CBT and TBT Telephone line+modem = Distance-assisted seminars and workshops (The main difficulty was not the technology constraints but the lack of confidence in the new learning tools and methods) THE VIRTUAL TRAINING CENTER (VTC) Established in 1995 A consequence of the success of the TeleProject Internet platform for all e-learning activities in ITU/BDT/HRD

7 THE GLOBAL TELECOM UNIVERSITY & TRAINING INSTITUTE (GTU/GTTI) A concept launched at the Buenos Aires World Telecom Dev. Conference (end 1994) that has become the focal point for distance-learning in ITU. ITUs FULLY INVOLVEMENT IN E- … LEARNING Internet applications (e-learning, e-…) are being promoted as much as internet / telecom services and networks. Examples: Past events: ITU World Symposium in Tele- Education for DC, Brazil, June 2000) Forthcoming events: Creating new leaders for the e-culture, U.K., August 2001

8 CONCLUSIONS AND RECOMMENDATIONS OF THE FEASIBILITY STUDY OF THE GTU/GTTI Objective: Self-financed institution (Partners contributions + reasonable tuition fees) Governed by a Board of Partners Target population: Managers and Senior Professionals who can speed up development and improvement of telecom sector Start with a continuous education programme (short courses). An academic accredited programme can be considered in the future Conduct a Pilot phase over the VTC platform to test assumptions of the feasibility study

9 Global Telecom University GTU/ GTTI Sponsors Development Agencies and Banks, operators, manufacturers, etc. Infrastructure Operators, manufacturers, ISPs., etc. Content providers Telecom. Training Centers, Technical Universities, etc. Participants Managers & Senior Professionals from operators, regulators, policy makers, etc. Board of Partners TARGET ORGANISATION OF THE GTU

10 PARTNERS OF THE GTU Agreement with Maltacom College International to deliver distnace learning courses on behalf og the GTU Collaboration with C&W in the preparation of course content Contacts are underway with various companies and universities

11 The PILOT PHASE of the GTU Set up an e-learning platform (WBT on a web based conference server) Implementation of short term training programme (8 week courses, ~6 courses/year, ~30 participants/course) Acquisition of e-learning know-how (critical factors, sources of course contents, knowledge of markets, etc.) Initiate the academic accredited programme Development of a practical methodology


13 Internet Participants Tutor Coordinator CoordinatorOrganization, administration, weekly distribution of training materials, participation control, etc. ParticipantsGuided self-study, carry out tasks and assignments, debates, etc. Tutor Assigment of tasks, answers to questions, elaboration on topics, guidance, evaluation, etc. METHODOLOGY OF THE VTC

14 TYPES OF DISTANCE LEARNING COURSES Quality Management (98) Marketing for Telecommunication Services (99) Business Planning (99, CoE) Regulation of Telecommunications (00, CoE) Management with Leadership (00, CoE) National Frequency Management (98) Frequency Planning for Broadcasters (99) Fix Wireless Access (99) Designing Distance Learning Material (99) Using Internet for Distance Learning (99)

15 Multi-sector courses (Marketing, Management with leadership, …) Training of trainers (Technology in DL, Design of DL Material, Using Internet for DL) Telecom, non-technical (Business Planning, Regulation and interconnection issues, …) Telecom, technical (Frequency planning and management, …) TYPES OF DISTANCE LEARNING COURSES

16 FIRST ACADEMIC PROGRAMME Master of Communications Management (MCM) 40 weeks university accredited programme A mix approach: 70% face-to face and 30% e- learning English edition starts in January 2001 (Spanish 2002, French 2003) Innovative: Regulation, Telecom Law, Applications (e-business, …), Competition, … Co-sponsored by Cable & Wireless

17 CRITICAL SUCCESS FACTORS Linguistic problems (when language other than English, French, Spanish) 15% Access to Internet 40% Technology factors: Bandwidth, service interruption, line quality, etc. Environment factors: Internet access authorization, work load and learning time, etc. Cultural peculiarities communication 15% Interest of the course content hot issues 20% Other factors 10%

18 THE NEED TO DEVELOP AN E-LEARNING CULTURE Learning the e-learning culture Number of distance-learning courses Level of participation

19 A STRATEGY TO PROMOTE THE E-LEARNING CULTURE Publicity: Presentations in seminars / conferences / symposia, articles in magazines, etc. Selection of high interest issues for the courses (hot topics) Nomination of local promoters Preparatory face-to-face sessions (2-3 days) before the e-course Face-to-face consolidation sessions (2-3 days) after the e-course


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