Presentation on theme: "The World of Hospitality"— Presentation transcript:
1 The World of Hospitality Public and Human Service CoreJ. Sugahara
2 Objectives: Explain importance of the hospitality industry Describe the diversity of the hospitality industryDifferentiate among the five segments and give an example of one business in eachDescribe the ways in which chains differ from franchiseesExplain the purpose of professional organizations and career and technical student organizations
3 Essential Questions: What does “Hospitality” mean? What does “Hospitality Industry” mean?What are the segments that make up the Hospitality Industry?What role does the Hospitality Industry play in Hawaii?
4 Hospitality Think-Pair-Share What comes to mind when you hear the word “hospitality?”
5 Hospitality Comes from latin word hospes – host or guest “Meeting the needs of guests with kindness and goodwill.”Hospitality Industry – provides services to people away from home.FoodLodgingTravelTourismRecreationGoal – make sure guests feel safe and happy using the products and services offered by the various business in h.i.
6 Hospitality: Size and Economic Impact World’s LARGEST industryHas a major impact on national economies around the worldIn US alone:14 million workersTravel agents, chefs, even planners, tour guides, park employees, etc.Generating more than $1 trillion each yearBuy gifts, food, lodging, rent a car, entertainmentSee “How Tourism Dollars are Spent”
7 Hospitality is Diverse Incredibly diverseSmall business – largeVariety of business within segmentsClientele – various ages, cultures, religions, abilitiesEmployees – various ages, cultures, religions, abilities
8 Hospitality is Complex Made up of 5 segments, each segment contain various categoriesFood and BeverageLodgingTravelTourismRecreation
9 Food and BeverageBusinesses that prepare food and beverages for customersAka foodservice industryCategoriesquick-service – McDonald’sFull-service – Olive GardenStreet vendors – Hot Dog Cart, Food TrucksCarryout – Jamba JuiceCafeterias – your school cafeteria, hotelsMany f.s. business located in another business – hotel, theater, mall, airportLargest and varied part of hosp. indus., nation’s leading employer
10 Examples of Food and Beverage Business in Hawaii $$$$ - Duke’s Waikiki, Le Bistro, Alan Wong’s Restaurant$$$ - Sansei, House Without a Key, Stage$$ - Lucky Belly, The Pig and The Lady, Sweet Home Café, Side Street Inn$ - Liliha Bakery, Rainbow Drive-Inn, Giovanni’s Shrimp Truck, Great Hawaiian Hot Dog,
11 Lodging A place to sleep for one or more nights Aka accommodation Lodging industry – business that provide overnight accommodations, aka lodging propertyCategories:HotelsMotelsInnsBed-and-breakfastHostel
12 Lodging Varies to meet needs of customer Hotels Any price range and level of serviceHotelsFull-service HotelsLarge – more than 2 stories highProvides many services such as luggage assistance, one or more restaurants, one or more bars/cocktail lounge, room service, meeting and banquet facilities, spa services, recreational facilities and concierge servicesHI Examples - Hilton Hawaiian Village, Sheraton Waikiki
14 LodgingConvention Hotels – provide for special needs of conventions and trade showsHawaii – Hawaii Convention Center –but no hotelLas Vegas – MGM, Nashville – Gaylord OprylandLuxury Hotels – highest level of amenities, service, room furnishings, public spaces and technologyHawaii – Ritz-Carlton, Kapalua (Maui), The Royal Hawaiian Hotel (Waikiki)Resort Hotels – caters to vacationer or leisure traveler, a place the provides entertainment, recreation, and relaxationHawaii – Disney’s Aulani Hotel
17 Lodging Limited Service Properties 1st limited service property - Motel1-2 stories high, no interior corridors and no elevatorsParking located close to roomsMinimal services, no f.s., bars or recreational facilitiesNow, medium level of service at midrange prices = limited-service hotelsMight have word “Inn” as part of their name3-4 stories tallOffers more services than a motel, but less than a hotelMay offer continental breakfast, swimming poolInternet access, some have meeting roomsLa Quinta Inns, Hampton Inns, Comfort InnsTropicana Inn and Suites
18 Lodging, other Bed-and-Breakfast Hostel Private home offering one or more guest roomsInclude home-cooked breakfastHI – Manoa Valley InnHostelInexpensive place to stay here sleeping rooms, bathrooms and kitchen facilities are sharedLinens, toilet articles, housekeeping not providedHI
20 LodgingBudget HotelsAka economy hotels, budget motels, economy motelsLowest rates and least serviceGoal – clean, comfortable place to sleep at lowest ratesMotel 6, Econolodge,HI – Aqua Aloha Surf and Spa
21 ReflectionWhat kind of lodging would you choose to stay in?What qualities would you look for in your accommodations?
22 TravelBusinesses that physically move travelers from one place to anotherModes of TravelCar RentalsTaxiFerryTrainBusAirlines
23 TravelCar RentalsCar rental agency – business that rents vehicles to travelersCommonly located at airports, hotels and downtown locationsWhy?Prefer over wear and tear that personal car may encounterWant to rent a different kind of vehicle (RV)HI – can’t drive to HawaiiMust have valid driver’s license, be 25 years old min.Agencies – Budget, Avis, Hertz, Enterprise, Dollar
24 Travel Taxicab/shuttle service Shuttle service Aka Taxi Vehicle for hire, with a drivershort distance between locations specified by rider or group of ridersFee determined by formula, based on distance and time traveledCommonly located at airport, hotels, trolling travel and business areasShuttle serviceDestinations specified by shuttle companyFee predetermined or may be free service offered by hotel/businessCommonly located at airport, hotel or entertainment destinations (Maui Diver’s)
25 TravelFerryA boat that carries passengers and vehicles across bodies of water, between islands or between the mainland and islandsGovernment run, charge reasonable ratesOperate in scenic areasSome may be over night – cabins availableHI – Hawaii Superferry