Presentation on theme: "Training Needs Analysis"— Presentation transcript:
1 Training Needs Analysis If you think training is expensive try ignorance!
2 Learning Outcomes Define a training needs analysis (TNA) Explain the significance of a TNAExplain the process for carrying out a TNAConduct a TNAReport the findings of a TNA
3 The Training Process Need Evaluate Plan Deliver Identify the the
4 What is a training needs analysis? A training needs analysis is the method of determining if a training need exists and if it does, what training is required to fill the gap.
5 Why should you conduct a TNA? Avoid training for ‘training sake’.Supports cost effective training.Targets areas of greatest need.Gives information on the organisation’s climate.Gives commitment from managers and trainersSeparates the ‘symptoms’ from the causes.
6 How can a need to identified? Complaints from staff, customers/clientsPoor quality workFrequent errorsLarge staff turnoverDeadlines not being metConflict amongst staffNew equipment systemsIndicatorsof aneed
7 Job information that needs to be collected Job rolesJob processTask listJob problemsTask frequencyTask difficultyTask importanceHow often?How hard?
8 How to do a TNA - process 1. Document the problem 7 steps 2. investigate the problem3. Plan the needs analysis4. Select the technique5. Conduct the analysis6. Analyse the data7. Report the findings
9 Techniques for carrying out TNA’s InterviewsSurvey questionnairesJob descriptions and person specificationsCritical incidentsLog books and other company recordsIndustry seminarsSupervisor’s reports
10 Report the findings Title page Executive summary Table of contents IntroductionRecommendationTraining PlanData collection and analysis methodsCost analysis, proposed costs of recommended solutions
11 Recap!A TNA is the method of determining if a training need exists and if it does, what training is required to fill the gap.Much of the TNA process is about asking questions and getting answersPerforming a TNA requires seven steps, which build on each other.Costing the performance problem and comparing training costs is an important part of the TNA report