1. Training Needs Analysis
If you think training is expensive try ignorance!

2. Learning Outcomes Define a training needs analysis (TNA)
Explain the significance of a TNA
Explain the process for carrying out a TNA
Conduct a TNA
Report the findings of a TNA

3. The Training Process Need Evaluate Plan Deliver Identify the the

4. What is a training needs analysis?
A training needs analysis is the method of determining if a training need exists and if it does, what training is required to fill the gap.

5. Why should you conduct a TNA?
Avoid training for ‘training sake’.
Supports cost effective training.
Targets areas of greatest need.
Gives information on the organisation’s climate.
Gives commitment from managers and trainers
Separates the ‘symptoms’ from the causes.

6. How can a need to identified?
Complaints from staff, customers/clients
Poor quality work
Frequent errors
Large staff turnover
Deadlines not being met
Conflict amongst staff
New equipment systems
Indicators
of a
need

7. Job information that needs to be collected
Job roles
Job process
Task list
Job problems
Task frequency
Task difficulty
Task importance
How often?
How hard?

8. How to do a TNA - process 1. Document the problem 7 steps
2. investigate the problem
3. Plan the needs analysis
4. Select the technique
5. Conduct the analysis
6. Analyse the data
7. Report the findings

9. Techniques for carrying out TNA’s
Interviews
Survey questionnaires
Job descriptions and person specifications
Critical incidents
Log books and other company records
Industry seminars
Supervisor’s reports

10. Report the findings Title page Executive summary Table of contents
Introduction
Recommendation
Training Plan
Data collection and analysis methods
Cost analysis, proposed costs of recommended solutions

11. Recap!
A TNA is the method of determining if a training need exists and if it does, what training is required to fill the gap.
Much of the TNA process is about asking questions and getting answers
Performing a TNA requires seven steps, which build on each other.
Costing the performance problem and comparing training costs is an important part of the TNA report