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Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE.

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Presentation on theme: "Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE."— Presentation transcript:

1 Managing Disaster Response | Beijing | April-24-2008Page1 MANAGING DISASTER RESPONSE, THE DHL EXPERIENCE

2 Managing Disaster Response | Beijing | April-24-2008Page2 About DPWN & DHL DHL Corporate Sustainability The formation of DHL Disaster Response Teams (DRT) DRT Operations DRT In Action Agenda Challenges in the Disaster Relief Environment Our Commitment

3 Managing Disaster Response | Beijing | April-24-2008Page3 DHL Global More than 400 aircraft * 6,500 facilities across the globe, 35 mn sqm warehouse space 120,000 destinations worldwide 26 bn in revenue (2005, excl. Exel)285,000 employeesOver 1.5 billion shipments per year76,000 vehicles * Operating for and on behalf of DHL

4 Managing Disaster Response | Beijing | April-24-2008Page4 In 2003, DHL experts saw how a flood of relief goods could shut down an airport Earthquake relief, Bam Airport, Iran, December 2003 Airport apron and taxiways blocked with cargo, trucks and aircraft. Unsafe airport operation. Formation of DHL Disaster Response Teams

5 Managing Disaster Response | Beijing | April-24-2008Page5 DHL has expertise in handling air cargo and managing airport operations DHL has core competences in: -Airport operations. -Cargo handling. -Flight operations. -Warehousing. -Distribution. DHL can use its experience, network and employees talents to support humanitarian missions and reduce bottlenecks at airports receiving huge quantities of relief goods in the aftermath of major natural disasters. Formation of DHL Disaster Response Teams

6 Managing Disaster Response | Beijing | April-24-2008Page6 DRT Mission DRT provides expert logistical support and advice to ensure an uninterrupted and effective supply chain at the disaster site airport for incoming shipments and relief goods.

7 Managing Disaster Response | Beijing | April-24-2008Page7 Disaster Management Global initiative: DHL Disaster Response Teams (DRT) In cooperation with the UN Office for the Coordination of Humanitarian Affairs (OCHA), we are building a global network of DRTs. The DRTs mission is to reduce congestion at airports receiving unsolicited humanitarian relief goods in the aftermath of major sudden-onset natural disasters. There are currently 3 DRTs: - DRT Asia Pacific - DRT Americas - DRT Middle East and Africa Each DRT is made up of 15 employee volunteers drawn from a pool of 80-100 people. The DRTs main tasks are: Two DRTs were set up in 2006, a 3rd DRT 30 th of Oct in 2007. -Transfer incoming relief goods from aircraft pallets to wooden pallets. -Set up and manage a professional warehouse. -Arrange for the onward transportation of relief goods.

8 Managing Disaster Response | Beijing | April-24-2008Page8 DRT Functions DRT provides core expertise at the airport Sorting and stacking of goods. Inventory management. Unloading aircraftHandling WarehousingLoadingOnward transportation Loading of aid on to trucks or helicopters. Goods are taken off aircraft pallets. Supplies transferred to wooden pallets. Handling with or without fork-lifts. Assistance with customs processes. x x DHL Disaster Response Team - Core Expertise -

9 Managing Disaster Response | Beijing | April-24-2008Page9 Corporate Disaster Response in Action Relief in Action

10 Managing Disaster Response | Beijing | April-24-2008Page10 2004 – Indian Ocean Tsunami (Sri Lanka) DHL DRT operated at Colombo Airport 7,000 tonnes of relief supplies handled from 160 charter aircraft in 3 weeks with 35 volunteers.

11 Managing Disaster Response | Beijing | April-24-2008Page11 2005 – South Asia Earthquake (Pakistan) DHL DRT operated at Chaklala Air Force Base, Islamabad 9,000 tonnes of relief supplies handled from 230 charter aircraft in 3 weeks by 30 DRT volunteers.

12 Managing Disaster Response | Beijing | April-24-2008Page12 2005 – Hurricane Katrina (USA) Prototype DRT operated at Little Rock AFB after Hurricane Katrina in 2005 -Contract with United States Agency for International Development (USAID). -2,370 tonnes of relief supplies handled from 35 charter aircraft in 2 weeks with 21 volunteers. -US Air Force provided extra manpower. -DHL contracted trucking services at cost.

13 Managing Disaster Response | Beijing | April-24-2008Page13 2006 – Yogyakarta Earthquake (Indonesia) DHL DRT operated at Adisoemarmoe Airport 200 tonnes of relief supplies handled from 8 charter aircraft in 1 week by 14 DRT volunteers.

14 Managing Disaster Response | Beijing | April-24-2008Page14 2006 – Typhoon Durian (Philippines) The DRT provided logistics management advise to the various government disaster management agencies after the November 2006, Typhoon Durian.

15 Managing Disaster Response | Beijing | April-24-2008Page15 2007 – Pisco Earthquake (Peru) DHL DRT operated at Pisco Air Base, Southern Peru 2,740 tonnes of relief supplies handled from 98 charter aircraft in 10 days by 14 DRT volunteers.

16 Managing Disaster Response | Beijing | April-24-2008Page16 Going the Last Mile Challenges in the Disaster Relief Environment

17 Managing Disaster Response | Beijing | April-24-2008Page17 Donators In-country Warehouse (temporary) Local Distribution point Initial Point of Entry In-country Transportation Air Lift Emergency Supply Chain – Overview BENEFICIARIESBENEFICIARIES ICW AIRTpt Military Government Charter I.O.M. Atlas Logistics Military Local L & T ICW LSD HRD Activities n Pre-position emergency relief in disaster zones Objectives n Undertake and facilitate airlifts in coordinated way n Receive relieve, manage inventory, organize logistic solutions n Coordinate fleets, (prior) relationship building and contracting n Contract and manage warehouses n Sourcing and collecting supply, coordination of multi-modal logis- tics solutions n Increase efficiency and improve geographical position n Reduce duplication of effort n Ensure onward sending of goods to warehouses or to the disaster zone n Reduce inflationary effects on truck leasing/hiring n Improve location of warehouse capacity disaster prone zones near airports at 1 st staging post n Enhance overall efficiency Disaster Supply Chain – Unsolicited Aid Contracted/ Scheduled DRT Last Mile Transportation

18 Managing Disaster Response | Beijing | April-24-2008Page18 Challenges in the Disaster Relief Environment

19 Managing Disaster Response | Beijing | April-24-2008Page19 Innovation in Relief Logistics Distribution South Asia Earthquake - 2005

20 Managing Disaster Response | Beijing | April-24-2008Page20 Problem:Delivering aid to remote and inaccessible areas Cardboard boxes broke when dropped from helicopters. Damaged goods. Solution:DHL Speedball New use for DHL polypropylene shipping bags. Easy to handle. Does not break when dropped from 35 meters. A survival package (contains supplies for 7 people for 10 days.) 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL Speedballs loaded on 5. DHLSpeedballs dropped from helicopter 1. Unsorted relief supplies arrive 2. Relief supplies are sorted and stored 3. DHL shipping bag filled with supplies 4. DHL Speedballs loaded on 5. DHLSpeedballs dropped from helicopter Innovation in Relief Distribution

21 Managing Disaster Response | Beijing | April-24-2008Page21 Innovation in Relief Distribution

22 Managing Disaster Response | Beijing | April-24-2008Page22 Our Commitment Innovation through Collaboration

23 Managing Disaster Response | Beijing | April-24-2008Page23 nOn the 29 th of November 2006, DHL signed a historic MOU with the Ministry of Civil Affairs. The first of its kind in China between the Government and a Corporate entity. This MOU recognizes the support that companies like DHL can provide during a National Disaster. MOU - PRC Government & DHL Department of Social Relief, Ministry of Civil Affairs (PRC)

24 Managing Disaster Response | Beijing | April-24-2008Page24 Asia Pacific Disaster Response Team Summation: -Provide a capability that adds value. -Foster close relationships with stakeholders. -The National Government is the Controlling Authority. -Recognise the importance of speed & capacity. -Share the expertise. Matt Hemy DHL Express Asia Pacific +65 6216 6825 matt.hemy@dhl.com

25 Managing Disaster Response | Beijing | April-24-2008Page25


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