1. Transit Traveler Information CEE582

2. Fixed-Route Central ControlCustomer Information Wireless Data On-Off Load Data Radio/ Message and AVL Transmission Digital Video Central Computer-Aided Dispatch and Vehicle Tracking Fixed-Route Fare Structure, Routes and Schedules Internet-Based Fixed-Route Service Status Dynamic Bus Stop Sign Multi-Modal Interactive Voice Response Phone System Vehicle Performance Data Route Performance Data Fixed-Route Revenue Data Invalid Fare Cards Internet-Based Trip Planning CEE582 Next Stop Announcements Next Stop Displays GPS Receiver On-Board Automatic Vehicle Location and Mobile Processing

3. Goals Attract new riders –make transit a reasonable alternative Retain riders –make transit worth the trouble Increase political support –stay in business CEE582

4. Barriers to Using Transit Lack of –Convenience –Safety & security –Reliability & dependability Actual and perceived CEE582

5. Tough Product to Market Can I get there by bus? When and where do I catch the bus? Did I miss the bus? Is it coming at all? I need correct change? I have to transfer? Where are we anyway? CEE582

6. APTS

7. Technology Enables Change Operations Focus Customer Focus CEE582

8. Traveler Information Services Pre-trip –Timetables and maps –Interactive route finding –Trip planning –Current status of service En-Route –Next stop –Expected bus arrival time at transfer centers CEE582

9. Traveler Information Technologies Multi-modal web-based traveler information portal –PCs –Kiosks Web-based transit maps and schedules –PCs –Kiosks Web-based transit trip planning –PCs –Kiosks CEE582

10. More Traveler Information Technologies Web-based “real-time” information – current status of service –PCs –Mobile devices (PDAs. Cell phones) –Kiosks –Interactive voice response Electronic signs at bus stops, transit centers Electronic signs on-board CEE582

11. Timetables, Maps and Interactive Route Finding Electronic copies of timetables Route finding –Selected origins and destinations –Neighborhood level Multi-modal connections CEE582

17. Trip Planning User input of origin, destination and time of travel Result includes: –Routes, stops, boarding times, transfer locations –Walking route to bus stop and final destination –Fare Regional Intercity, statewide, multi-state CEE582

19. CEE582

20. Current Status of Service “Real-time” information or “Next Bus” information –Current location –Current schedule adherence status –Predicted schedule adherence status –Predicted arrival time or minutes until arrival CEE582

21. Arrival Predictions Based on: –Current schedule deviation (at previous time point) –Predicted travel time from current location to next time point –Historical information versus modeled performance CEE582

29. On-Board “Next Stop” On-board database –Route –Stop sequence –Scheduled times Current location (AVL) On-board processing of actual vs. scheduled location to confirm current service CEE582

31. On-Time Performance CEE582

32. “I feel safe at this bus stop at night.” CEE582

33. Overall Satisfaction with Service CEE582

34. Transit Traveler Information Implementation Issues Major schedule changes at least 3 times/year –Minor changes every day to every 2 weeks How best to communicate current service status information Accessibility (ADA) Vandalism Environment Communications requirements CEE582

35. More Implementation Issues When is a bus “late?” What if a bus is early? Just because it was late there doesn’t mean it will be late here What if the prediction is wrong? (public trust in the information) Funding constraints -- Is giving riders information more important than giving them more service? CEE582