10 REINFORCEMENT THEORY Behavior is a function of consequences Behavior that is rewarded persistsTo increase behaviorPositive reinforcementnegative reinforcement
11 REINFORCEMENT THEORY To reduce behavior Immediacy is crucial ExtinctionPunishmentImmediacy is crucialImplications?
12 REWARDING B BUT WE REWARD: WE HOPE FOR: Long-term growth Setting challenging goalsTotal QualityCandorTeamworkBUT WE REWARD:
13 EXPECTANCY THEORYPeople are motivated to do that which they believe is possible and valuableExpectancy: Belief that you can performInstrumentality: Belief that performance will lead to an outcomeValence: Value of the outcome
14 EXPECTANCY THEORYAccording to expectancy theory, what must managers do to motivate their employees?
21 Intrinsic Motivation: From Theory to Application Provide Intrinsic RewardsSurvey of 1,500 employees found that recognition is the most powerful workplace motivatorBuild intrinsic motivators into employee’s jobsEmployee Participation and Empowerment