1. Business Research Methods Problem Definition

2. Problem discovery Problem definition (statement of research objectives) Secondary (historical) data Experience survey Pilot study Case study Selection of exploratory research technique Selection of basic research method ExperimentSurvey Observation Secondary Data Study LaboratoryFieldInterviewQuestionnaire Selection of exploratory research technique Sampling ProbabilityNonprobability Collection of data (fieldwork) Editing and coding data Data processing Interpretation of findings Report Data Gathering Data Processing and Analysis Conclusions and Report Research Design Problem Discovery and Definition

3. Problem Definition The indication of a specific business decision area that will be clarified by answering some research questions.

4. Statement of Research Objectives Problem Definition Defining Problem Results in Clear Cut Research Objectives Exploratory Research (Optional) Analysis of the Situation Symptom Detection

5. The Process of Problem Definition Ascertain the decision maker’s objectives Understand background of the problem Isolate/identify the problem, not the symptoms Determine unit of analysis Determine relevant variables State research questions and objectives

6. 6 Ascertain the Decision Maker’s Objectives Decision makers’ objectives Managerial goals expressed in measurable terms.

7. The Iceberg Principle The principle indicating that the dangerous part of many business problems is neither visible to nor understood by managers.

8. 8 Understand the Background of the Problem Exercising judgment Situation analysis - The informal gathering of background information to familiarize researchers or managers with the decision area.

9. 9 Isolate and Identify the Problems, Not the Symptoms Symptoms can be confusing

10. Symptoms Can Be Confusing Twenty-year-old neighborhood swimming association: Membership has been declining for years. New water park -residents prefer the expensive water park???? Demographic changes: Children have grown up

11. Problem Definition OrganizationSymptoms Based on Symptom True Problem Twenty-year-old neighborhood swimming association in a major city. Membership has been declining for years. New water park with wave pool and water slides moved into town a few years ago. Neighborhood residents prefer the expensive water park and have negative image of swimming pool. Demographic changes: Children in this 20- year-old neighborhood have grown up. Older residents no longer swim anywhere.

12. 12 Determine the Unit of Analysis Individuals, households, organizations, etc. In many studies, the family rather than the individual is the appropriate unit of analysis.

13. 13 Determine the Relevant Variable Anything that may assume different numerical values

14. Hypothesis An unproven proposition A possible solution to a problem Guess

15. 15 State the research questions and research objectives

16. Basic Questions - Problem Definition What is the purpose of the study? How much is already known? Is additional background information necessary? What is to be measured? How? Can the data be made available? Should research be conducted? Can a hypothesis be formulated?

17. Basic Questions - Basic Research Design What types of questions need to be answered? Are descriptive or causal findings required? What is the source of the data?

18. Basic Questions - Basic Research Design Can objective answers be obtained by asking people? How quickly is the information needed? How should survey questions be worded? How should experimental manipulations be made?