1. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-1 Real World Cases Computer Software Lorrie Norrington Intuit Corp.

2. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-2 Real World Cases Learning Objectives 1.Important Trends Occurring in Computer Software 2.Major Types of Application and System Software 3.Purpose of Several Popular Microcomputer Software Packages for End User Productivity and Collaborative Computing 4.Functions of an Operating System 5.Main uses of Computer Programming Software, Tools, and Languages

3. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-3 Real World Cases Application Software End User Applications Major Types of Software Characteristics and Purposes Real World Case 1… Intuit and Lone Star Doughnuts Click to go to Case 1

4. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-4 Real World Cases Overview of Computer Software Application- Specific Programs System Management Programs General Purpose Application Programs System Development Programs Application Software System Software Computer Software

5. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-5 Real World Cases General-Purpose Application Programs Software Suites and Integrated Packages Oracle E-Business Suite Programs MicrosoftOfficeLotusSmartSuiteCorelWordPerfectOfficeSun Star Office WordProcessorSpreadsheet PresentationGraphics DatabaseManager Personal Info. Manager Word Excel PowerPoint Access Outlook WordPro 1-2-3 Freelance Approach Organizer WordPerfect Quattro Pro Presentations Paradox Corel Central StarWriter StarCalc StarImpress StarBase StarSchedule

6. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-6 Real World Cases General-Purpose Application Programs Visa International: Implementing an e-Business Suite Internal Systems a Risk to Business Management Infrastructure Fragmented New e-Business Suite Provided a Streamlined System Increased Processing Efficiency

7. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-7 Real World Cases General-Purpose Application Programs Web Browsers Microsoft Internet Explorer Netscape Navigator

8. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-8 Real World Cases General-Purpose Application Programs Electronic Mail and Instant Messaging (IM)

9. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-9 Real World Cases General-Purpose Application Programs Word Processing Desktop Publishing

10. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-10 Real World Cases General-Purpose Application Programs Electronic Spreadsheets

11. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-11 Real World Cases General-Purpose Application Programs Database Management –Database Development –Database Interrogation –Database Maintenance –Application Development

12. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-12 Real World Cases General-Purpose Application Programs Presentation Graphics

13. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-13 Real World Cases General-Purpose Application Programs Personal Information Managers (PIM)

14. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-14 Real World Cases General-Purpose Application Programs Groupware – Collaboration Software

15. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-15 Real World Cases General-Purpose Application Programs Application Service Providers (ASPs) Salesforce.Com ASP Site

16. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-16 Real World Cases General-Purpose Application Programs Fujitsu Technical Solutions: Using an ASP Dramatic Cost Savings of $415, 000 Annually Robust and Intuitive No IT Support Staff Needed Enlarged User Base

17. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-17 Real World Cases System Software: Computer System Management Software Interface System Management Programs System Development Programs - CASE Real World Case 2… Wells Fargo and Others: Business Applications of Web Services Click to go to Case 2

18. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-18 Real World Cases System Software: Computer System Management Software Interface Between End Users and Computers End Users Application Software System Software Computer Hardware

19. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-19 Real World Cases Operating Systems The User Interface Command-Driven Menu-Driven Graphical User Interface

20. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-20 Real World Cases Operating Systems User Interface Resource Management Task Management File Management Utilities and Other Functions End User Systems and Network Communications Managing the Use of Hardware Resources Managing the Accomplishment Of Tasks – Managing Data and Program Files Providing a Variety of Support Services

21. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-21 Real World Cases Operating Systems Resource Management –Virtual Memory File Management Task Management –Multitasking Microsoft Windows –Windows NT –Windows 2000 –Windows XP –Windows Server 2003

22. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-22 Real World Cases Operating Systems UNIX –Solaris by Sun –AIX by IBM Linux –Open-Source Software –Shareware –Red Hat –Caldera –VA Linux Mac OS X

23. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-23 Real World Cases Operating Systems Orbitz and E* Trade: Switching to Linux Sold on Linux Advantages Transaction Intensive Operation Dramatic Cost Savings Over Alternatives Faster Response Time Ease of Maintenance

24. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-24 Real World Cases Other System Management Programs Database Management Systems Network Management Programs Utilities Performance Monitors Security Monitors Application Servers Middleware

25. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-25 Real World Cases Other System Management Programs Travel Now: Converting to an Application Server Needed Expanded Capacity Application Server in Support of Web Site Simplifies Adding New Features to Website Used Far Less Servers Significant Conversion Costs

26. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-26 Real World Cases Programming Languages Machine Languages Assembler Languages Use Binary Coded Instructions 101010111100110011101011011 Use Symbolic Coded Instructions LOD Y ADD Z STR X

27. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-27 Real World Cases Programming Languages High-Level Languages Fourth-Generation Languages Use Brief Statements or Arithmetic X = Y + Z BASIC: X = Y + Z COMPUTE X = Y + Z COBOL: COMPUTE X = Y + Z Use Natural and Nonprocedural Statements SUM THE FOLLOWING NUMBERS

28. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-28 Real World Cases Programming Languages Object-Oriented Languages Savings Account Object Withdraw (amount) CurrentAccountBalance Deposit(amount) Print Monthly Statement Get Owner Calculate Interest Get Balance

29. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-29 Real World Cases Programming Languages Object-Oriented Languages Visual-Basic Supports GUI

30. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-30 Real World Cases Programming Languages Web Languages and Services HTML XML JAVA –Platform Independence –Program Applets JAVA2 Enterprise Edition Microsoft.NET Software

31. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-31 Real World Cases Programming Languages J2EE and.NET Compared

32. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-32 Real World Cases Programming Languages Fidelity Investments: Converting to XML Retrofit of Corporate Data to an XML Format Sought to Reduce Hardware, Software, and Web and Transactional Protocols Common Platform Saved Time and Allowed Programmer Reassignment

33. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-33 Real World Cases Programming Languages Web Services Applications Client Application Web Service is Delivered Back to Client in XML Web Service Components Communicate Via SOAP, an XML-Based Protocol for Connecting Applications and Data Web Services is Translated to XML, Which Acts as a Platform-Neutral Wrapper Uses UDDI Web Services Directory to Locate Desired Web Service

34. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-34 Real World Cases Programming Languages Web Services Applications Dollar Rent A Car: Developing Web Services Used “.NET” Technology Provided Direct Machine- to-Machine Links Relatively Easy to Do Potential for Reuse

35. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-35 Real World Cases Programming Software Language Translator Assembler Compiler Interpreter Programming Tools Graphical Programming Interfaces Programming Editors Debuggers

36. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-36 Real World Cases Programming Software Programming Tools

37. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-37 Real World CasesSummary Software – Two Major Types 1.Application Software 2.System Software Application Software Types 1.General-Purpose 2.Application-Specific

38. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-38 Real World CasesSummary Software – System Software System Management System Development Network Management Database Management Utilities

39. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-39 Real World CasesSummary Software – Operating Systems - Five Basic Functions 1.User Interface 2.Resource Management 3.File Management 4.Task Management 5.Utilities

40. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-40 Real World CasesSummary Software – Programming Languages Five Major Levels 1. Machine Languages 2. Assembler Languages 3.High-Level Languages 4.Fourth-Generation Languages 5. Object-Oriented Languages

41. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-41 Real World Cases KEY TERMS Application Server Application Software Application-Specific Programs Assembler Language Desktop Publishing Electronic Mail Electronic Spreadsheet Software File Management Fourth-Generation Language General-Purpose Application Programs Graphical User Interface Groupware High-Level Language HTML Instant Messaging Integrated Package Java Language Translator Program Machine Language Middleware Multitasking Natural Language Object-Oriented Language Operating System Personal Information Manager Presentation Graphics Software Programming Tools Resource Management Software Suites System Management Programs System Software Task Management User Interface Utility Programs Virtual Memory Web Browser Web Services Word Processing Software XML

42. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-42 Real World Cases Real World Case 1 Intuit and Lone Star Doughnuts: The Small Business Software Challenge Click to go to Case 1 Real World Case 2 Wells Fargo and Others: Business Applications of Web Services Click to go to Case 2 Optional Case Studies Real World Case 3 Merrill Lynch and Others: The Growth of Linux in Business Real World Case 4 Mark’s Work Warehouse and Others: Using Java in Business Click to go to Case 3 Click to go to Case 4

43. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-43 Real World Cases Data Resource Management Chapter 5

44. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-44 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Return to Cases Page Return to Chapter 4 1- Why does Intuit dominate its present software markets? Visit its website and review its software products and services to help you answer.

45. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-45 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Cost of Product. Ease of Use of Product. Product Includes Most Features that Small Businesses Need. Easy to Learn How to Use the Product. Discussion points would include:

46. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-46 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Minimizes Accounting Issues for the user. User Does Accounting Without Realizing It. Windows Based Product is Easy to Run. Backup and Related Features are Simple. Discussion points would include:

47. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-47 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge 2- How successful will Microsoft be in competing with Intuit in the small business software market? Why? Visit the Great Plains Software website and review their software products and services to help you answer.

48. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-48 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Ease of Purchase – Quick Books Off-the-Shelf vs. Great Plains Ordering from a Business Partner. Cost of Product – Quick Books Low Cost vs. Great Plains Higher Prices. Upgrade Costs – Quick Books Upgrades When Necessary vs. Great Plains Buy More on the Front-End. Discussion points would include:

49. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-49 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Ease of Use – Quick Books vs. Great Plains. Migration of Quick Books files into Turbo Tax – Often Tax Preparers for Small Businesses Request Quick Book Files to Simplify the Tax Services for Small Business Owners. Business Keeps Costs to a Minimum. Discussion points would include:

50. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-50 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge 3- Do you agree with Intuit’s strategy to capitalize on the opportunities in small business software, and the threat posed by competition from Microsoft, SAP, and Oracle? Why or why not? What else could they do? Explain.

51. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-51 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Low Cost Provider of Software. Ease of Use of Product. Ease of Migration into Tax Software – Small Business Owner Can Upload Business File intro Turbo Tax, Prepare His/Her Own Return and File it Electronically. Saves Business Owner Money. Discussion points would include:

52. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-52 Real World Cases Intuit and Lone Star Doughnuts: The Small Business Software Challenge Market has the Potential to Generate Increased Revenues for the Company that Provides the Best Software at the Most Competitive Price to the Most Customers. At Present that is Intuit. Discussion points would include: Return to Cases Page Return to Chapter 4

53. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-53 Real World Cases Wells Fargo and Others: Business Applications of Web Services Return to Cases Page Return to Chapter 4 1- What is the Purpose and Business Value of Web Services?

54. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-54 Real World Cases Wells Fargo and Others: Business Applications of Web Services Transform a Wide Variety of Data Formats into a Single Format. A Consistent Way of Aggregating Data from Multiple In-house Systems Including Old Mumps Systems to New Microsoft Ones Became Possible Using Web Services. Web Service Modules Can Be Snapped Together in Lego-like Fashion to Develop Customer Accounts that are Tailored to Fit the Customer’s Data Format. Discussion points include:

55. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-55 Real World Cases Wells Fargo and Others: Business Applications of Web Services Development Setup Time Reduced by 30% to 50% per Customer. Cost Savings for the Customer. Deliveries by Businesses Can Be Speeded up Through the Use of Web Service. CRM Systems Such as Patient Account Information Can Be Accessed Faster By Users. Interenterprise Systems Can Be Developed by Web services. Discussion points include:

56. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-56 Real World Cases Wells Fargo and Others: Business Applications of Web Services 2- What are the benefits of Web services for Wells Fargo, Things Remembered, and Providence Health?

57. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-57 Real World Cases Wells Fargo and Others: Business Applications of Web Services Wells Fargo No Longer Needed Separate Channels to Tie Customer’s Data into the Bank’s Back-end Systems. Account Setup Times Were Reduced by 30% to 50% for Each New Customer. Development Time and Money Saved. Customers Save Time and Money Altering their Data Formats. Benefits would include:

58. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-58 Real World Cases Wells Fargo and Others: Business Applications of Web Services Things Remembered Web Services Speed Up Deliveries to Customers. Web Services Objects Created Can Be Reused as Part of Larger Web Services Initiatives. Web Services Will Eventually Be Used at POS Systems in the 760 Retail Stores Saving Telecommunications Costs and Reducing Order Confirmation Time. Benefits would include:

59. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-59 Real World Cases Wells Fargo and Others: Business Applications of Web Services Providence Health Development costs have been reduced. The time needed to bring a new service for customers to market has been reduced by 30% to 50%. Web services now provide patients and health care workers immediate access to patient information. Provides a consistent way of aggregating data from all of the in-house systems (from Mumps system to Microsoft systems). Benefits would include:

60. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-60 Real World Cases Wells Fargo and Others: Business Applications of Web Services Providence Health Patients can look up benefits information online and use a portal for transactions. Medical staff can access all of the patient information from all of Providence’s clinics, hospitals and offices. Web services based portal improves clinical care and patient care, and hopefully reduces costs and increases efficiencies. Benefits would include:

61. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-61 Real World Cases Wells Fargo and Others: Business Applications of Web Services 3- What are the business challenges of Web services? Visit the Web services websites of BEA (www.bea.com/products/webservices), IBM (www.ibm.com/solutions/webservices ), and Microsoft (www.microsoft.com/webservices), to help you answer. www.bea.com/products/webserviceswww.ibm.com/solutions/webserviceswww.microsoft.com/webserviceswww.bea.com/products/webserviceswww.ibm.com/solutions/webserviceswww.microsoft.com/webservices

62. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-62 Real World Cases Wells Fargo and Others: Business Applications of Web Services Costs to use the Web services. Development time and cost to convert the site’s applications to the language used by the Web service provider. Challenges would include: Return to Cases Page Return to Chapter 4

63. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-63 Real World Cases Wells Fargo and Others: Business Applications of Web Services Costs to use the Web services. Development time and cost to convert the site’s applications to the language used by the Web service provider. Security issues. Challenges would include: Return to Cases Page Return to Chapter 4

64. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-64 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business 1- Should businesses continue to switch to the Linux operating system on servers and mainframes? Why or why not? Return to Cases Page

65. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-65 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business Cost Savings. Enhanced Processing Power and Speed Afforded by Linux. Ease of Maintenance. Cost Savings From Converting to Linux are so Large that CIOs Get Giddy Talking About It. Reliability of Linux vs. Other Operating Systems Such as Windows. Security Issues. Discussion points would include:

66. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-66 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business 2- Should business and consumer PC users switch to Linux PC operating systems like Lindows and software suites like Sun’s StarOffice? Why or why not?

67. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-67 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business Cost of Software to be Acquired to Run on Linux. Availability of Applications Running on Linux (StarOffice). Ease of Patching Bugs (Maintenance). Compatibility and/or Conversion of existing Unix-based or Windows- based Data Files to Run in a Linux Environment. Reliability of Linux vs. Other Operating Systems Such as Windows. Security Issues. Discussion points would include:

68. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-68 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business 3- Should the IT departments of companies like Merrill Lynch contribute their software improvements to the open source community for products like Linux? Explain your reasoning.

69. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-69 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business Security Implications. Legal Implications. Discussion points would include: Return to Cases Page

70. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-70 Real World Cases Merrill Lynch and Others: The Growth of Linux in Business Security Implications. Legal Implications. Proprietary Issues Related to In-house Infrastructure, Network Architecture, etc. Discussion points would include: Return to Cases Page

71. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-71 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business 1- What are the benefits of Java as a programming language for retail POS applications compared to other programming languages? Return to Cases Page

72. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-72 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business Software Can Run on any Hardware or Operating System. Java Code is Easy to Modify as the Needs Expand. Open Systems Allows Companies to Avoid Paying Microsoft Licensing Fees. Reduced Costs. Discussion points would include:

73. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-73 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business 2- What are the benefits of Java for the development of e-commerce portals for customers and suppliers like Parts Edge?

74. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-74 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business Increase Portability of Applications Across Multiple Operating Systems, Application Servers and Hardware. Reusable Application and Legacy System Business Logic. A Common Presentation Layer for Business Systems. Reduced Costs and Cycle Times for Application Development and Upgrades. Benefits would include:

75. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-75 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business 3- Why do companies like Mark’s Work Wearhouse frequently team Java with the Linux operating system?

76. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-76 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business Reduced Store Opening Costs by 30%. Reduced Maintenance Costs by 50%. Eliminated the Need for In-store Servers. Store Registers Connect Directly Via Frame Relay to Central Servers at the Home Office. Discussion points include: Return to Cases Page

77. END BACKNEXT Introduction to Software Business Application Software Software Suites E-Mail Web Browsers Groupware Section II System Software Operating Systems Programming Languages Web Languages Programming Software KEY TERMS Copyright 2005, McGraw-Hill/Irwin, Inc.4-77 Real World Cases Mark’s Work Wearhouse and Others: Using Java in Business Reduced Store Opening Costs by 30%. Reduced Maintenance Costs by 50%. Eliminated the Need for In-store Servers. Store Registers Connect Directly Via Frame Relay to Central Servers at the Home Office. Ease with which Developers Can Bolt on New Applications that Connect to the POS System. Discussion points include: Return to Cases Page