1. Saving and borrowing in Finland Spring 2009

2. Survey Coverage: 2,400 persons (aged 15 to 74) Time of interviews: January 2009 Interviewed by: IRO Research Oy

3. Savings and investments Q: Do you hold savings or investments at the moment? % of respondents Yes

4. Saving and investment vehicles % of respondents (n=2,393 in 2009) Which of the following vehicles do you hold?

5. Holders of savings, investment, or other bank accounts broken down by age Do you hold savings or other assets at the moment? % of respondents (n=2,393 in 2009)

6. Saving and investment intentions % of respondents Yes Q: Do you intend to save or invest during the next 12 months?

7. Saving and investment intentions Q: In which of the following vehicles do you plan to save or invest? % of respondents

8. For what purpose are you saving or investing money % of present or potential savers/investors (n=1,645 in 2009) Q: For what purpose are you going to use the money saved or invested?

9. Saving and investment criteria SecurityReturn How much was your choice of savings or investment vehicle impacted by the following factors? % of respondents Provision for retirement Free of risk

10. Credit situation Q: Do you hold a loan or credit at the moment? % of respondents

11. Consumer credit types % of respondents (n=2,393 in 2009) Do you currently hold loans other than home loan? Have you borrowed fast cash in the past 12 months?

12. Breakdown by age of consumer credit holders Q: Do you hold a loan or credit at the moment? % of respondents (n=2,393 in 2009)

13. Fast cash borrowed in past 12 months Q: Have you borrowed fast cash in the past 12 months, ie small cash loan raised for a short time by eg text message? % of respondents (n=2,393 in 2009), yes replies

14. Borrowing plans % of respondentsYes Q: Are you planning to take a new loan or credit during the next 12 months?

15. Borrowing plans broken down by type of credit Q: Which of the following credits are you planning to take? % of respondents *) Other consumer credit = Bank account with credit facility, loyal customer card credit of a store, other card credit (term of payment over 2 months) or hire purchase credits

16. Housing loan repayment period, 2009 % of housing loans taken during the last two years (n=239) Q: What was the original repayment period of your housing loan? Average repayment period in: 1998, 11 years2005, 16 years 2006, 17 years 2007, 18 years 2008, 19 years 2009, 19 years (17 in 2008) (25 in 2008) 10 (10 in 2008)

17. Average home loans Q: How big is your home loan at the moment? (% of respondents who hold a home loan, n=717 in 2009)€

18. Average amount of new housing loans Q: How big a housing loan did you take last? € February 2007 n=268, % January 2008 n=247, % January 2009 n=221, % Less than 10,000 1.2 2.72.4 10,001–20,000 9.8 4.14.6 20,001–40,000 10.5 9.7 40,001–60,000 17.1 14.07.6 60,001–80,000 16.3 15.111.8 80,001–100,000 13.8 16.116.3 100,001–150,000 19.2 19.526.4 Over 150,00012.1 18.021.2 On average, € 85,30096,200107,500 (% of respondents with housing loans raised in the past two years) 313848

19. Ratio of debt service costs to disposable income %, covers those who have loan of any kind (n=1,187 in 2009) or home loan (n=717 in 2009) Q: Approximately how many per cent of your monthly net income is used for installments and interest on loans?

20. Ratio of debt service costs to disposable income % of all borrowers (n=1,187 in 2009) Q: How many per cent of your take-home pay is spent on interest and loan repayments?

21. Changes in repayment plans Q: Have you repaid the loans according to the original plan or have you made changes to the original repayment plan? % of respondents who hold a loan or credit (n=1,187 in 2009)

22. Risk factors in personal finances % of respondents (n=2,393 in 2009) Q: Which of the following risk factors do you see as a threat to your financial situation?

23. Preparing for risks in personal finances % of those who felt risks are looming and were prepared for the risks (n=742 in 2009) Q: What is your way to prepare for risk factors in your personal finances?

24. Risks affecting home loans % of those who see risks that may affect their home loan (n=119 in 2009) Q: What risks do you think may affect your home loan? 17% of mortgage holders see risks, 83% do not

25. Interest rate cap Q: Do you have an interest rate cap on your loan to ensure interest payments stay within agreed limit?Are you going to have your interest rate capped to protect against rate rises above agreed? % of holders of home loan or consumer credit from bank (n=962 in 2009) % of those who are planning to raise a home loan or consumer loan from bank (n=185 in 2009)

26. Loans covered by loan insurance Q: Are any of your loans covered by payment protection insurance which secures repayment of the loan? % of respondents who have a loan (n=1,187 in 2009) or housing loan (n=717 in 2009)

27. Preparing for interest rate rises % of respondents who have a housing loan (n=717 in 2009) Q: Are you prepared for possible interest rate rises which would raise the cost of servicing your housing loan?

28. Why are you not prepared for interest rate rises % of respondents who are not prepared for interest rate rises (n=230 in 2009) Q: Are you prepared for interest rate rises and resulting rise in debt service costs? If you are not prepared, why not?

29. Preparing for interest rate rises % of mortgage holders who are prepared for interest rate rises (n=487 in 2009) Q: How are you prepared for interest rate rises

30. Typical ways of paying bills Q: What is the most typical way you pay your bills? % of respondents Internet (via PC) ATM Direct debit Payment service with service envelope At branch

31. Most common ways of paying bills in different age groups in 2009 " Q: What is the most typical way you pay your bills? % of respondents

32. Paying for daily shopping % of respondents Q: How do you pay for your daily shopping normally?