1. Screenshots for Contextual Inquiry Brad Myers and Gus Prevas HCI in eCommerce For scenario shown in video: 88.5 mb mpeg 88.5 mb mpeg

2. Initial screen Time code: 00:00

3. Not found screen (after type iPaq into Search box) Time code: 01:10

4. iPaq results scrolled to PDA's/Handhelds Time code: 01:46

5. Screen for iPaq 3870 Time code: 01:52

6. After click on “Add to Cart” Time code: 02:05

7. After click on “Continue to Checkout” Time code: 02:21

8. After enter email address and password Time code: 02:57

9. Error screen after hit “Secure log On” Time code: 03:16

10. Replace user name with real name and password, and hit log on again Time code: 03:41

11. Hit log-on link for cdw-g Time code: 04:12

12. Error screen after type in user name and password, new screen appears, then hit Continue on that new screen Time code: 04:33

13. Hit back, then continue (no action), then back to main site (has my name at top) Time code: 05:34

14. Do a search, get error (like slide 3), then search for iPaq (like slide 4), then click on iPaq 3870. (Compare this to slide 5) Time code: 06:23

15. Click on “Add to Cart” (get screen like slide 6), then click on “ Continue to Checkout” Time code: 06:39

16. After enter information, but leave address blank, and hit Continue Time code: 07:22

17. After enter address, title, re-enter phone and state, hit Continue, get blank screen, hit reload Time code: 08:22

18. After scroll to bottom and hit Continue Time code: 08:58

19. After type in illegal credit card number, and hit Continue Time code: 09:38