1. 1 Workflow/Business Process Management Introduction business process management and workflow management Eindhoven University of Technology Faculty of Technology Management Department of Information Systems P.O. Box 513 5600 MB Eindhoven The Netherlands w.m.p.v.d.aalst@tm.tue.nl Wil van der Aalst

2. 2 Focus on "classical" workflow management systems, but... Four types of "workflow-like" systems: 1.Information systems with hard-coded workflows (process& organization specific). 2.Custom-made information systems with generic workflow support (organization specific). 3.Generic software with embedded workflow functionality (e.g., the workflow components of ERP, CRM, PDM, etc. systems). 4.Generic software focusing on workflow functionality (e.g., Staffware, MQSeries Workflow, FLOWer, COSA, Oracle BPEL, Filenet, etc.).

3. 3 WFM architecture - reference model and example -

4. 4 Reference model of the Workflow Management Coalition What? When? Who?

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9. 9 Workflow perspectives - processes dominate! -

10. 10 Workflow perspectives Process perspective (tasks and the routing of cases) Resource perspective (workers, roles, 4-eyes principle, etc.) Case/data perspective (process instances and their attributes) Operation/application perspective (forms, application integration, etc.)...

11. 11 Process perspective: Protos (extended Petri nets)

12. 12 Process perspective: Staffware

13. 13 Process perspective: COSA (Petri nets)

14. 14 Process perspective: Baan DEM

15. 15 Process perspective: Event driven process chains (ARIS/SAP)

16. 16 (Oracle) BPEL

17. 17 Petri nets as a basis The process perspective is the most dominant one. There are many modeling techniques and tools –BPEL, BPMN, DFD, ISAC, SADT, PN, HLPN, PA, FC, UML,... –Simulation tools, design tools, CASE tools, WFMS,... Focus on the essential concepts rather than (system-)specific languages. Approach in this course (1) first master workflow modeling in terms of workflow nets (a subset of Petri nets), and (2) only then look into mappings to and from (system-)specific languages.

18. 18 Example of a process model: A Petri net modeling order processing

19. 19 Play the token game …

20. 20 Test Exercise: Dining philosophers 5 philosophers sharing 5 chopsticks: chopsticks are located in-between philosophers A philosopher is either in state eating or thinking and needs two chopsticks to eat. Model as a Petri net.

21. تقدم طراحي فرآيند بر سيستم اطلاعاتي

22. اهميت تعريف صحيح فرآيند جهت بازمهندسي آن

23. دلايل استفاده از روش پتري نت در مدلسازي جريان کاري

24. مشخصات کلی سيستم های مديريت جريان کار