1. WPS M EDICARE U PDATES Aileen K. Sigler, Analyst and Mary E. Muchow, Analyst Provider Outreach & Education American Association of Healthcare Administrative Management Aksarben Spring Conference April 23, 2015

2. Audio or Video Recording is Prohibited 2

3. Disclaimer This presentation is a tool to assist providers. Every reasonable effort was made to ensure the accuracy of the information. However, providers have the ultimate responsibility for correct submission of claims. WPS Medicare bears no liability for results or consequences of any misuse of the information. 3

4. Today’s Agenda 4

5. 5

6. ICD-10 and Policy 6

7. Local Coverage Determination (LCD) Transition to ICD-10 LCD policies containing ICD-9 are end dated – Discontinue use on 09/30/15 LCDs with ICD-10 are available now for preview – Effective 10/01/2015 7

8. ICD-10 Testing 8

9. ICD-10 Resources SE1409 – Outlines CMS testing approach SE1435 – End-to-End testing FAQs SE1501 – Compares Acknowledgement and End-to-End testing MM8867 – Direction for 2015 End-to-End testing

10. What’s the Difference? Acknowledgement Testing No registration Open to all submitters Claim is accepted or rejected Submit any # of claims Use current dates of service End-to-End Testing Registration during specific times 50 volunteers selected Complete adjudication and RA generated Limit of 50 claims Dates of service > October 1, 2015

11. End-to-End Testing Results 1,400 registered – 661 participated 14,929 claims received – 12,149 accepted 81%

12. Types of Claims Tested

13. Upcoming Testing Events Acknowledgement testing – Ongoing April 27 – May 1 – Volunteers have been selected July 20 – July 24 – Form available beginning March 13 January testers are automatically eligible

14. Comprehensive Error Rate Testing (CERT) Program 14

15. Why did CMS implement the CERT review program? To improve the processing and medical decision making involved with payment of Medicare claims Goal: to reduce the National Paid Claims Error Rate 15

16. CERT Process Random Claim Selection Medical Record Requests Review of Claims Assignment of Improper Payment Categories Calculation of the Improper Payment Rate 16

17. “Why should I care?” Many entities use CERT identified improper payments to target medical review activities and strategies – Common denominator to identify program vulnerabilities Includes reviews by – Office of Inspector General (OIG) – Recovery Auditor – MACs – Supplemental Medicare Review Contractor – Zone Program Integrity Contractors – Program Safeguard Contractors – CMS 17

18. Corrective Actions CMS and contractors analyze improper payment rate data and develop Error Rate Reduction Plans to reduce improper payments Corrective actions include: – Refining improper payment rate measurement processes – Improving system edits – Updating coverage policies and manuals – Conducting provider education efforts 18

19. National Improper Payment: Fiscal Year (FY) 2014 Service TypeImproper Payment Rate Improper Payment Amount Inpatient Hospitals9.2%$10.4B Durable Medical Equipment53.1%$5.1B Physician/Lab/Ambulance12.1%$11.0B Non-Inpatient Hospital Facilities13.1%$19.2B Overall12.7%$45.8B Reporting period for this improper payment rate is July 1, 2012-June 30, 2013 19

20. Errors Assessed Handouts – Details on errors assessed for Nebraska providers Available on WPS website Details on errors assessed for various provider types and specialties and how to avoid those errors Quarterly error finding summary reports Mapping of errors – J5/J8 MAC Part A>Departments>CERT>CERT Identified Errors>CERT Identified Errors Map – J5/J8 MAC Part B>Departments>CERT>CERT Error Analysis>CERT Identified Errors Map 20

21. Forecasted Errors Handout – Forecasting of errors provided by CERT contractor; based on historical data and trending 21

22. CMS/WPS Medicare CERT Web Pages CMS CERT web page – Research, Statistics, Data and Systems>Medicare Fee-for-Service Compliance Programs>Comprehensive Error Rate Testing (CERT) WPS Medicare CERT web page – J5/J8 MAC Part A/B>Departments>Comprehensive Error Rate Testing (CERT) 22

23. Obtaining CERT Review Results E-mail WPS Medicare CERT Point of Contact – Part A – medicare.cert.part.a@wpsic.commedicare.cert.part.a@wpsic.com – Part B – medicareadmin@wpsic.commedicareadmin@wpsic.com Include “CERT Review Results” in Subject Line Requester’s full name, address, and telephone number Provider Transaction Access Number (PTAN) Claim Identification Number (CID) Details on requested informationFor Part A only, Facility Name Please do not include protected health information 23

24. Medicare Signature Requirements 24

25. Authentication by Author Required Payment may be impacted for absence of acceptable signature CMS’ MLN offers a variety of educational products to help understand signature requirements for Medicare-covered services 25

26. Attestation Statement Can be used in cases of illegible or missing provider signatures (excluding physician orders) Must be signed and dated by the author of the medical record entry Must contain sufficient information to identify the beneficiary 26

27. Nuggets nug·get /ˈnʌgɪt/ Show Spelled [nuhg-it] noun 1. a lump of something, as of precious metal. 2. a lump of native gold. 3. anything of great value, significance, or the like: nuggets of wisdom. 27

28. Amendments, Corrections and Delayed Entries in Medical Documentation Publication 100-08, Chapter 3, Section 3.3.2.5 – Also referenced in MLN Matters SE1237 Regardless of whether a documentation submission originates from a paper record or an electronic health record, documents must: 1. Clearly and permanently identify any amendment, corrections or addenda, and 2. Clearly indicate the date and author of any amendment, correction or addenda, and 3. Clearly identify all original content (do not delete) 28

29. Protocols If using a protocol or referring to a protocol in medical record documentation, a copy should be included when sending documentation to the Medicare contractor 29

30. Misunderstood Modifiers Used to add information or change the description of service in order to improve accuracy or specificity Documentation must support use Information issued by CMS may differ from the American Medical Association’s (AMA) coding advice regarding the use of modifiers 30

31. Specific Modifiers for Distinct Procedural Services CMS created four new –X Modifiers to define specific subsets of the –modifier, a modifier used to define a “distinct procedural service” Medicare Learning Network (MLN) Matters Article – MM8863 http://www.cms.gov/Outreach-and- Education/Medicare-Learning-Network- MLN/MLNMattersArticles/downloads/MM8863.pdf http://www.cms.gov/Outreach-and- Education/Medicare-Learning-Network- MLN/MLNMattersArticles/downloads/MM8863.pdf – SE1503 https://www.cms.gov/Outreach-and- Education/Medicare-Learning-Network- MLN/MLNMattersArticles/Downloads/SE1503.pdf https://www.cms.gov/Outreach-and- Education/Medicare-Learning-Network- MLN/MLNMattersArticles/Downloads/SE1503.pdf 31

32. National Correct Coding Initiative (NCCI) Procedure-to-Procedure (PTP) Edits PTP edits define when two HCPCS/CPT codes should not be reported together either in all situations or in most situations – Correct Coding Modifier Indicators (CCMI) indicate when code pairs may be reported together only in defined circumstances 32

33. CCMI 0 – Not Allowed – There are no modifiers associated with NCCI that are allowed to be used with this code pair There are no circumstances in which both procedures of the code pair should be paid for the same beneficiary on the same day by the same provider 1 – Allowed – The modifiers associated with NCCI are allowed with this code pair when appropriate 9 – Not Applicable – An NCCI edit does not apply to this code pair The edit for this code pair was deleted retroactively 33

34. CMS-Secure Net Access Portal (C-SNAP) 34 Secure web site for patient and claim data www.medicareinfo.com

35. WPS Nerve Conduction Velocity Presentation - October 4, 2013 Page 35 C-SNAP – A Continuing Evolution* *Latest enhancement is ability to upload documentation in response to an Additional Documentation Request (ADR) letter received for medical review purposes

36. Striving For Best Website Continuous Enhancements Weekly Updates Posted – J5/J8 MAC Part A/B>Resources>Website Updates Please continue to complete the ForeSee Website Customer Satisfaction Survey 36

37. Top Inquiries and FYI Database Quarterly telephone correspondence FAQs and written correspondence FAQs are available on our website – J5/J8 MAC Part A/B>FAQs>Departmental>Customer Service FYI Database – Accessible from every page 37

38. Education Opportunities Live Training – J5/J8 Part A/B>Training>Live Training>Live training event catalog “A Day with Medicare” – June 11 in Overland Park, Kansas – July 22 in St. Charles, Missouri – 20 breakout sessions Part A and Part B – No registration fee 38

39. Education Opportunities On Demand Training – J5/J8 Part A/B>Training>On Demand Training – Organized by topic – Audio and handouts from past teleconferences – Self-paced educational modules 39

40. Q UESTIONS ? 40

41. T HANK YOU 41