1. Ian Akeroyd Virgin Media Business 10th October 2014
Technology and Innovation: Driving Digital Transformation in Public Sector
Ian Akeroyd
Virgin Media Business
10th October 2014

2. Agenda Background and challenges Our view of the savvy tech consumer
PSN: an enabler for change
Questions

3. Resource Prioritisation Organisational Change
Today’s business challenges
Anytime, Anywhere
‘More for less’
1: Budget Constraints v Service Demands – More for Less
2: Pressure for consistent care anywhere, anytime – post code lottery
3: Prioritisation of Resources
4: Organisational Change – CCG/CSU Transition - complete restructuring of commissioning and service delivery organisations and support services
Resource Prioritisation
Organisational Change

4. Government ICT Strategy
Today’s ICT challenges
Estate change & rationalisation
Government ICT Strategy
1: Estate Change and Rationalisation, including ICT
Efficiencies and Transformation critical to implementing new structures and achieving improved service/lower cost – similar to Cable Industry consolidation?
2: Technology to support the challenge – Government ICT Strategy
3: The need for Agility – remove barriers to sharing of resources incl information.
ICT seen as critical to efficiency and innovation.
Shared Services - HR, Payroll, Marketing, PR, Finance etc:-
Enabled by Systems and Process Harmonisation
Requiring Culture Change – Virgin Values
Supported by Collaboration
4: Seeing ICT as a Value Stream – Save to invest (Vision and Planning).
Save to invest is about driving cost savings across Public Sector organisations, yet doing it in a way which helps strengthen the capability to transform in the longer term.
We’ve seen huge value being realised by the Public Sector running collaborative procurements within regions or across communities of interest. The most immediate benefits (and those that are easiest to achieve) take the form of cost savings as a result of aggregating requirements and leveraging the total spend available.
But the longer term prize is the common infrastructure and service wrap which enables the sharing of services and real estate, broader collaboration, and more flexible ways of working.
Need for Agility
Save to invest

5. Background and Drivers for Change in Public Sector
FOCUS AREAS
IMPLICATIONS
BUDGET CUTS
Significant budget challenges across the East Midlands over the next five years.
Further staff reductions – Need to protect front line services therefore focus on back-office.
Focus on efficiency savings.
Challenge around estates rationalisation and implications on services.
COLLABORATION
Meeting the Public Health Agenda.
Co-location of Multi agency staff enabling estates rationalisation
Sharing information to drive better outcomes.
Sharing services i.e. back office resources and systems.
AGILITY
Staff agility and flexibility.
Access to services regardless of location and function.
Improved work-life balance.
Front Line staff needing access to Core Council Services in the field to deliver more with less.
CITIZEN
Cuts to Local Services – rationalisation of subsidised local bus services
Focus on channel shift – drive services on-line.
Improved access to the Internet for Rural Communities.

6. Virgin Media- inside the home of the citizen
Connecting millions of UK homes to a next generation cable network that passes half the country
Over 4 million broadband customers, speeds of up to 120Mb
4 million connected TV customers
3 million mobile customers
Providing Business services to the public and private sector, including backhaul for major MNOs
Now part of Liberty Global – Largest International cable company with operations in 14 countries

7. Engaging users in the home
Virgin Media interact with millions of our customers every day
12.6 Million Homes Passed
Broadband
4.3 Million
Subscribers
Video
3.7m TV Subscribers
Voice & Mobile
3m + Mobile Subscribers
I click
Alex :
With 12 Million homes passed 3.8 million TV subscribers, 4.2 broadband and 1.7 million contract mobiles our service's attract a lot of eyeballs!
At Virgin we’ve also got a great history of innovation:
We where the first in the UK to launch 3DV
Video on demand
Broadband speeds of up to 100Mbps, Ofcom rated us the UK’s fastest in there tests
Neil: It can get confusing…so our platform in increasingly converged. TV on your ipad, Telephone on your PC, PC’s on TVs… it doesn’t stop!
There’s a lot of content out there and we’re trying to make it simpler.
alex
Convergence 7

8. Delivering services to screens
Innovations Investigating TiVo “personalisation” and local community initiatives 8

9. Meeting the challenges..
Neil 9

10. Gadgets are gaining ground10

11. Today’s “connected” home11

12. Convergence of services
Security Status = House Empty
Energy Management = Heat Down
Health Status = Blood Pressure High
Entertainment Status = Play Warning Video 12

13. Convergence of services13

14. From rules to …. 14

15. Smart home learning WOW Neil! Let’s tidy up your house a a bit…
Entertainment: we do that today but the walls are really coming down in this space. Soon over 70% of all internet traffic will be video and todays kids are already ditching and messaging in favor of video calling.
Health: This years Consumer Electronics Show was all about consumer health featuring a new wave of devices that are bordering on Star trek handheld tricorder and are priced like todays home digital thermometers (Scanadu Scout)
Home: Most of todays alarm systems are fairly dub, but lets make the home a smarter place to live and connect the alarm up to the internet and enable some more automation
Energy: Smart meters will be almost fully rolled out by 2019, with more micro generation and the increasing costs of fuel it’s not just the green agenda but the good ecoomic sense to make the most of your energy these days!
And of cause everything is connected and delivered to all of the screens in the house 15

16. Smart body learning Temperature monitor Heart-rate monitor
Blood Pressure Monitor
Pulse Oximeter
Establishing our credentials:
Alex :
With 12 Million homes passed 3.8 million TV subscribers, 4.2 broadband and 1.7 million contract mobiles our service's attract a lot of eyeballs!
At Virgin we’ve also got a great history of innovation:
We where the first in the UK to launch 3DV
Video on demand
Broadband speeds of up to 100Mbps, Ofcom rated us the UK’s fastest in there tests
Neil: It can get confusing…so our platform in increasingly converged. TV on your ipad, Telephone on your PC, PC’s on TVs… it doesn’t stop!
There’s a lot of content out there and we’re trying to make it simpler.
alex
Accelerometer 16

17. Sounds too futuristic? - it’s already happening…
It’s all about bringing technology closer to people, making it accessible to all.
Enabling ‘anytime, anywhere care’ securely, and cost effectively whether it be in hospitals,schools or homes.
ICT is evolving into a Value Stream requiring vision, skill and determination. The outputs from this aren’t just savings, it’s being able to change people’s lives.
Conclusion: Evolving Requirements - Technology is changing with accelerating pace, both in the office and in the home - Keep Up
It’s all about bringing together advanced converged networking in the WAN and LAN with expert transition, and bringing it into the home and in innovative powerful ways

18. Is now the right time?
Amara's law – "We tend to overestimate the effect of a technology in the short run and underestimate the effect in the long run."
Alex
Inflection point
Part of what we asses in innovations is when is the right point in maturity to get involved in any technology
Garner have a really useful tool for helping to position
I think I hit my personal trough of disillusionment when I owned my first smart phone, it just didn’t live up to the hype.
My new Samsung S$ on the other hand tells me it’s my life companion and in many ways I think it’s right
Plotting teleheath on this graph is complex but that’s largely because it’s such a diverse subject. Health and Fitness consumer electronics seem to be nearing a plateau of productivity, even my Samsung can calculate how many steps I take in a day and has it’s own pulse and weight accessories.
Gartners Hype Cycle 18

19. Public Services Network: An enabler for change
Healthcare provider
At home
Public Services Network
Schools
On the move 19

20. Who could use a PSN to drive change?
Town and Parish Councils within the boundary of Partner organisations
Education establishments within the boundary of Partner organisations who are the subject of public procurement and listed on EduBase (Department of Education website
Local Authority companies within the boundary of Partner organisations.
Central Government Departments, Executive Agencies and NDPBs within the boundary of Partner organisations
NHS Bodies England including Acute Trusts, GP’s, Pharmacies, Primary Care trusts, Care Trusts, NHS Hospital Trusts, Foundation Trusts, Strategic Health Authorities, Mental Health Trusts, Special Health Authorities, Community Health Councils, Local Health Boards, NHS Trusts, including Ambulance Trusts within the boundary of Partner organisations.
Hospices within the boundary of Partner organisations.
Registered Social Landlords (Housing Associations) within the boundary of Partner organisations
Third Sector and Charities within the boundary of Partner organisations
Citizens Advice within the boundary of Partner organisations
Police Services within the boundary of Partner organisations
Fire and Rescue Services within the boundary of Partner organisations

21. An East Midlands Collaborative Infrastructure
EMPSN Partners connect to one Physical Network logically separated by Secure VRF (Virtual Route forwarding) technology
Interoperability is at the heart of our Network. The VMB PSN will enable Collaboration between EMPSN partners or across the National PSN as a standard feature.
EMPSN Virgin Media Business
MPLS /
IPVPN Service CAS ( T ) 2 - 4
South POC
North POC 10 GB
NNI
GCN
POI
GCN element
Virgin Media Business
Deed of Undertaking
DoU
Virgin
Media _
001
DNSP element
Code of Inter
Connection
CoICo
Other DNSPs
&
PSNSP
Level 3 BT
Education
Partner No
PSN Access
3rd Sector
Police
CoCo
Health
Local Gov
Logical Connection to the PSN VPN
Physical Connection to the EMPSN
Virgin Media
DNSP
EMPSN User
VPNs
N3/Health
GCF
Services
Voda/CW
Central
Police Apps
IL3 N3
IL2
IL0
IL0

22. Technology enabling change on the Front Line
Remote
Access
Microsoft
Lync
SIP /
TDM
EMPSN IPVPN
DNSP
PSTN
UK National Voice
Network
Video
Security
Services
Cloud
Apps
Internet
Single IPVPN
Link
premise
services
National
PSN
UK Cellular
FMC 1 10
gbps .
Mobile
Partner access
to Cloud
GCSX
Aggregated
PSN Core
connectivity N 3
CJX
GCloud
Wireless
Cisco
HCS

23. Target Outcomes Deliver More.. Spend Less.. More Flexible services
New channels for services across Government
Open up organisational boundaries
Public sector interoperability, Common standards, common security
Open Marketplace
Technology to deliver change
Simpler and more efficient procurement
Reduce procurement overheads
Lower integration costs
Reduced operating costs
Less duplication of ICT
Increased staff productivity
Improve organisation and cross government collaboration
Reduce estates

24. Questions?