1. "Airport Ground Transportation of the Future“ AGTA Fall Conference Steve Grubbs PHX Sky Harbor International Airport Deputy Director – Operations September 15, 2014

3. Why Do We Regulate GT Providers? To Provide a Safe, Efficient, & Friendly Passenger Environment – Passenger Choices Reservation based On demand Transportation Network Companies – Providing safe, insured commercial vehicles & drivers Taxi Shared Ride Vans Luxury

4. Future Improvements in Ground Transportation - Customer Service Delivery 1.Technology – Keeping pace 2.Sustainability – Financial – Environmental 3.Cost Efficiency – Operating costs – Cost recovery fees

5. Automated Vehicle Identification System: – Dispatching Taxis – Permitting all GT vehicles – Issuing Driver Identification Cards Web based applications – Reports Expiration of documents Trip Counts – Integrating with other systems OSP – Security credentials Technology

6. Automated Vehicle Identification System: – Use of handhelds Improved dispatching capabilities – Ability to see activity at all curbs Develop integration of handhelds to permit system: – Enforcement staff to check permits and IDs – Remotely document quarterly inspections Signage – Use of Dynamic signage at curb – Use of interactive directives to promote GT & enhance wayfinding

7. Technology Transportation Network Companies (TNC’s) – Arizona HB 2262 – Vetoed by Governor Brewer on April 25 th, 2014 “Customer safety must not be sacrificed for the sake of innovation” – If passed would have changed the definition of when commercial insurance applies to TNC’s – No substantive change for PHX Sky Harbor GT providers Contracts – Closed system Permits – Semi-closed system

8. Technology Transportation Network Companies – Choice of passengers Mobile app convenience – Geo Fenced Airport 24 th St to 44 th St; Washington to south border – 2 hold lots: west side of airport for T2 & T3, north east side of airport for T4 – Vehicles are commercially plated and insured Uber SUV Uber Black

9. Technology Transportation Network Companies – City of Phoenix Working on interim agreement with Uber Task Force working on City Ordinance – Must Operate in Pre Arranged Category Airport Permit and Fee Commercial Insurance Driver background check and vehicle inspection

10. Sustainability PHX Sky Train – LEED Certified – Connection to Light Rail & Valley Metro Busing – Bike lockers available at 44 th St Station – Early Bag Check 44 th St Station, East Economy & Rental Car Center – Boarding Pass Kiosks

11. Sustainability Alternative Fuel Requirements Using OBD-II device to monitor flex fuel vehicles Maintain requirements for ADA accessible vehicles in fleet

12. Sustainability 44th Street Transportation Hold Lot (North East) Repurposing developed sites 44 th St Hold lot (prior bus center)

13. Cost Efficiency Move towards cost recovery for Ground Transportation Program – Trip fees for all categories Currently contracted companies only Using Technology to reduce costs – Duplication of data entry – Integration of programs to avoid duplication of effort – Maintenance agreements to always include upgrades

14. Cost Efficiency PHX Sky Train: Stage 1A – Completed in early 2015 – Phase out of Inter-Terminal busing PHX Sky Train: Stage 2 – 2020’s anticipated completion – Phase out Rental Car Center busing

15. Cost Efficiency West Ground Transportation Center – Right Time, Right Place Consolidate other needs in location – Parking, PHX Sky Train, Consolidated Office Bldg. Consider appropriate timing from financial standpoint Include needed amenities Terminal 3 Remodel – Closing of Terminal 2 Consolidate other needs in location Expanded curb for GT services

16. Future of Ground Transportation All parties working together to meet customer needs. Partners in technology, sustainability and efficiency in airport ground transportation operations. Thank You!