2. Helen Murphy Director TAFE Queensland English Language and Literacy Services (TELLS)

3. TELLS TELLS provides TAFE Queensland with contract management, strategic leadership and operational management for the following programs: Adult Migrant English Program (AMEP) Skills for Education and Employment (SEE) programme Community Detention (CD) classes Bridging Visa Employment (BVE) classes TAFE Queensland English Language and Literacy Services

4. OUR CLIENTS Migrants Humanitarian Entrants Job Seekers Youth Mature Aged Indigenous CD & BVE Visa Holders

5. Adult Migrant English Program (AMEP) Delivery Modes: Full-time / Part-time Face to Face Language Tuition Self-Paced Online Units Distance Learning Home Tutor Scheme Tuition in Community Settings Blended Modes

6. Clients’ Eligibility for under 18s Have a Permanent Residency Visa/under parents’ Spouse Visa Be 15-18 years of age Less than ‘functional’ level of English Be living in Australia as a permanent resident for less than 1 year Not attending school Have an override application to the Department of Industry approved Adult Migrant English Program (AMEP)

7. Free for Registered Job Seekers who: Are not attending school/must be full-time job seekers Are referred to TAFE by Centrelink/Employment Service Providers Up to 800 hours of free accredited language, literacy and numeracy (LLN) training for eligible job seekers with low LLN skills and want to progress to further education and employment Skills for Education and Employment (SEE)

8. TELLS Special Services Settlement Course SLPET Course (The Settlement Language Pathways to Employment/Training Course) Work Observation & Work Experience Youth Services

9. TELLS Youth Services Youth Program Digital-based Learning Programs Youth Teacher Network Extra-curricular activities Youth Support Officer Community Liaison Officers