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Copyright © Houghton Mifflin Company8-1 O.C. Ferrell University of New Mexico John Fraedrich University of Wyoming Linda Ferrell University of New Mexico Business Ethics Ethical Decision Making and Cases, Seventh Edition For in-class note taking, choose Handouts or Notes Pages from the print options, with three slides per page.
Copyright © Houghton Mifflin Company8-2 Chapter 8 Developing an Effective Ethics Program
Copyright © Houghton Mifflin Company8-3 The Responsibility of the Corporation as a Moral Agent Increasingly, corporations are viewed not merely as profit-making entities but also as moral agents that are accountable for their conduct to their employees, investors, suppliers, and customers.
Copyright © Houghton Mifflin Company8-4 Why Do Companies Develop Ethics Programs? To allow employees and stakeholders to understand the values of the business To comply with policies and codes of conduct To create the ethical climate of the business To create TRUST
Copyright © Houghton Mifflin Company8-5 Building Trust and Confidence Make customers the top priority Assume personal responsibility and accountability Open and frequent communication Handle crises honestly Stick to your ethics code no matter what
Copyright © Houghton Mifflin Company8-6 Values or Compliance Programs? Compliance orientation –Legal terms, statutes, contracts, rules, and penalties Values orientation –Develop shared values –Focus on the abstract –Teach to aspire to ethical behavior instead of coercion
Copyright © Houghton Mifflin Company8-7 An Effective Ethics Program Code of ethics Ethics compliance program Monitor, audit, and report misconduct Training Enforcement Continuous improvement program
Copyright © Houghton Mifflin Company8-8 Code of Ethics and Conduct Formal statement of what an organization expects in the way of ethical behavior (what behaviors are acceptable or unacceptable) Reflects senior management’s organizational values, rules, and policies
Copyright © Houghton Mifflin Company8-9 Six Steps in Implementing a Code of Ethics Distribute internally and externally Assist employees in understanding Specify management’s role Make employees responsible for understanding the code Establish grievance procedures Provide a concluding statement
Copyright © Houghton Mifflin Company8-10 Role of an Ethics Officer Coordinate the program with top management Develop, revise, and disseminate the code of ethics Develop effective ethics training tools Establish audit and control systems Develop enforcement techniques Revise the program as needed
Copyright © Houghton Mifflin Company8-11 Common Mistakes in Designing and Implementing an Ethics Program Developing materials that do not address the average employee Implementing an “American” program to a firm’s international operations Designing an ethics program with a few lectures or cases Taking a legalistic approach
Copyright © Houghton Mifflin Company8-12 Common Mistakes in Designing and Implementing an Ethics Program Not recognizing the need for a program Not setting realistic and measurable program objectives Management’s failure to take ownership of the ethics program
ETHICS AS CULTURE KEY ELEMENTS Stage One (primary) – Key Elements of a Culture of Ethics Appoint an ethics program manager to oversee your ethics-related.
Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 4-1 ETHICS AND SOCIAL RESPONSIBILITY IN MARKETING C HAPTER.
Implementing Business Ethics in a Global Economy
Chapter 4 Social Responsibility and Ethics in Marketing
BNSF Ethics and Compliance Program Roger Nober Executive Vice President Law and Secretary July 13, 2011.
Chapter Eleven McGraw-Hill/Irwin
Strategic Leadership: Creating a Learning Organization and an Ethical Organization Chapter Eleven Copyright © 2010 by The McGraw-Hill Companies, Inc. All.
Chapter 29 Ethics in Accounting
Organizational Justice, Ethics, and Corporate Social Responsibility
Chapter 12 The Social Audit. Copyright © Houghton Mifflin Company. All rights reserved.12–2 Social Auditing The process of assessing and reporting business.
© 2013 Cengage Learning. All Rights Reserved. 1 Part Four: Implementing Business Ethics in a Global Economy Chapter 8: Developing an Effective Ethics Program.
Copyright © Houghton Mifflin Company4-1 O.C. Ferrell University of New Mexico John Fraedrich University of Wyoming Linda Ferrell University of New Mexico.
Business Ethics Ethical Decision Making and Cases, Seventh Edition
Copyright © Houghton Mifflin Company10-1 O.C. Ferrell University of New Mexico John Fraedrich University of Wyoming Linda Ferrell University of New Mexico.
Copyright © Houghton Mifflin Company7-1 O.C. Ferrell University of New Mexico John Fraedrich University of Wyoming Linda Ferrell University of New Mexico.
1-1Copyright © Houghton Mifflin Company Business Ethics Business Ethics: Ethical Decision Making and Cases 4 th Edition Ferrell, Fraedrich, Ferrell Presented.
Implementing and Auditing Ethics Programs
Development of an Effective Ethics Program
Slide content created by Charlie Cook, The University of West Alabama Copyright © Houghton Mifflin Company. All rights reserved. Chapter Four The Ethical.
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