1. Canadian Forces Morale and Welfare Services Overview Presentation to Gen Etchegoyen 22 September 2014 Commodore Mark B. Watson Director General Moral and Welfare Services

2. What CFMWS does Personnel Support Programs (PSP) Retail Services (CANEX) SISIP Financial Services (SISIP) Casualty Support Management (DCSM) Military Family Services (MFS) Support our Troops program Defence Community Banking (CDCB) Canadian Forces Appreciation Program 2

3. Approximately 5,600 “Staff of the Non-Public Funds, Canadian Forces” – Number varies due to casual employment, esp. in summer – 2,125 full time, 1,066 part time, 2,395 casual – 40% CAF affiliation (Retired and/or Family) 253 Canadian Armed Forces members 153 National Defence public servants 1,000 at MFRCs (locally employed) Plus many, many volunteers 3 Defence Team – Morale & Welfare

4. CFMWS 5,600 to 6,000 Employees Canadian Coast Guard Canadian Security Intelligence Service (CSIS) Citi Bank Nav Canada 4,500 3,311 5,000 4 Defence Team – Morale & Welfare

5. Organizational View 5

6. $4.11M 6 (FY 13/14) Operational Funding

7. Fiscal Resources NPP net worth / publicly funded expenditures FY 2013-14 7 Public Funds

8. Make CFMWS one of the strongest military Morale and Welfare organizations in the Western world by providing programs that provide widest possible benefits to the greatest number of serving and former service personnel and their families: One Community, One Million Strong 8 My Vision

9. One Community, One Million Strong Serving Members (Reg. & Res.)130K Families of Serving Members144K Former Members595K Dependants of Former Members350K Other Eligible Members150K 1 MILLION 9

10. Morale and Welfare Services Directory Choose the description that best matches the member from the list of categories. View the full catalogue of CFMWS services that may benefit the member and follow the links to learn more. Answers one simple question: What services are available to our community? 10 Visit: www.cfmws.com/YourServices

11. PSP 11 Military Fitness Military Sports Health Promotion Human Performance Messes Community Recreation Special Events Speciality Interest Activities (Golf, Curling, Marinas etc) Newspapers Deployment Support Deployment Resources Community Gateway (NPP Web Local B/W/U portal)

12. PSP – Key Initiative Visit: www.cfmws.com/FORCEprogram 12

13. PSP – DFIT.CA Proposed Reactive Interface and Mobile Site 13

14. is OUR MILITARY STORE! (No Interest Credit Plan, CANEX Rewards Program) Also offers: The Personal Home & Auto Insurance Home Heating Oil Rebate Program Online capability coming this Fall! 14 Commercial Services Quality products and services, competitively priced!

15. 15 Commercial Services WE OFFER: Term Life insurance Financial planning CF Group RSP Financial counselling Financial education Our insurance and financial products cost less than the industry standard!

16. Local Integrated Personnel Support Centre (IPSC): Return to Work Program Casualty Administration and Advocacy Peer Support Outreach & Education 16 Joint Personnel Support Unit (JPSU) “Caring for our own”

17. Posted to JPSU1,800 Supported by JPSU (but not posted) 3,500 Total5,300 17 Personnel currently being tracked by JPSU Joint Personnel Support Unit (JPSU)

18. Employment Military Employment Transition (MET) Development of Canada Company MET Program web portal (one stop shop) – a national program that supports transitioning CAF members MET will improve the transition experience by: – Aligning skills, knowledge and experience of transitioning CAF members with needs of employers – Connecting members and Veterans with employer partners across Canada Tim Horton’s Franchisee 18

19. Support serving members (Regular and Reserve) and their families who face issues that arise due to conditions of service (i.e. mobility, separation, risk) Mental health support Child care Access to health care Spousal employment 19 Military Family Services Community integration Transition support Education transitions Special needs of loved ones

20. Military Family Resource Centres On Base, in person Family Information Line (FIL) Informed, Connected and Supported 1-800-866-4546 Now 24/7 service, bilingual, information and supportive counselling www.FamilyForce.ca For and about Canadian military families 20 Military Family Services

21. $15M has been received since 2006 from personal contributions to SOT Fund, proceeds from third party events, contributions from external charities/foundations 21 Support Our Troops Program Military Families Fund Linked to conditions of service Soldier On Fund Contributes to a healthy, active lifestyle, funded a wide range of programs Hospital Comforts Fund Basic amenities for hospitalized members Op Santa Claus Gift for deployed members over holidays

22. Supports former and currently serving members with a visible or non-visible injury/illness to adopt an active lifestyle through sport and recreation. Over $1.8M has been disbursed to provide access to equipment, training and events $2.4M has been raised by donations from Canadians, corporations and other organizations 22 Soldier On Fund

23. Soldier On Program As of 1 Sep 2014 News: Capt Maranda and Cpl (retired) Christine Gauthier competed at the 2014 World Sprint Para-Kayak World Championships in Moscow, Russia. Christine captured two Silver and a Bronze medal. Soldier On will be sending 12 athletes to compete at the Invictus Games in London, UK. Two foursomes participated at the Soldier On to St. Andrew’s event in Scotland. Pat of their experience included playing a round at the Old Course and watching the final round of the British Open. * Dates for US Marine Corps Trials TBC Saddle Up Soldier On Toronto, ON 2-9 Nov 14 USMC Trials San Diego, CA 2-13 Mar 15 * Canada Army Run Ottawa, On 19-21 Sep 14 3 rd Annual Allied Winter Sports Camp Whistler, BC 15-25 Feb 15 Soldier On National Ski Fest Mt Washington, Comox, BC 1-7 Feb 15 Invictus Games London, UK 10-14 Sep 14 23 Soldier On Down Under Sydney, Australia 21-30 Nov 14

24. Provide financial assistance in the form of low interest loans and/or grants: Self Improvement Loan Program Financial Distress Program Education Assistance Loan Program Minor Disbursement Program 24 Canadian Forces Personnel Assistance Fund (CFPAF)

25. Proudly served by BMO Bank of Montreal Offers discounted banking plans, competitive mortgage rates and SOT MasterCard to meet military lifestyle and needs Canadian Defence Community Banking (CDCB) 25

26. Variety of discounts to CAF personnel and their families in recognition of your sacrifice and dedication. Members can save at more than 26,000 locations locally, nationally and worldwide Categories: Accommodations, Attractions, Entertainment, Dining, Recreation, Services, Shops, Travel & Transportation, House & Home CF R&R Club provides access to 3,500 accommodations in 80 Countries starting at $369 USD per week, to cruise lines, airlines, and 3,000 US Golf Courses at guaranteed low prices. 26 CF Appreciation Program

27. CFOne Card 27 Confirms that an individual is a member of our One Community – One Million Strong Currently provides access to: CANEX Rewards Program (the program that rewards you for shopping at CANEX) CF Appreciation Program (the official discount program of the Canadian military community)

28. Questions? 28 More information at www.cfmws.com