1. 7/2/2015Al Crispo1 The Tipping Point

2. 7/2/2015Al Crispo2 Three Rules of The Tipping Point 1. The Law of the Few 2. The Stickiness Factor 3. The Power of Context These provide a direction for how to go about reaching a tipping point.

3. 7/2/2015Al Crispo3 The Law of the Few  Connectors People with a special gift of bringing the world together – SOCIAL GLUE – SPREAD MESSAGE  Mavens They accumulate knowledge and have the social skills to start word-of-mouth epidemics – DATA BANKS – PROVIDE THE MESSAGE  Salesmen They persuade us

4. 7/2/2015Al Crispo4 The Law of the Few  Connectors Paul Revere  Word of mouth is still the most important form of human communication (p. 32). Best bar / restaurant in town

5. 7/2/2015Al Crispo5 The Stickiness Factor  Your change models – the theme is the stickiness factor - Remember what your learned  Sesame Street vs. Blues Clues

6. 7/2/2015Al Crispo6 The Power of Context Epidemics are sensitive to the conditions and circumstances of the times and places in which they occur – the context, p. 139 Laser disk, CD and DVD Ethanol or fuel cells or ? Video/telephones

7. 7/2/2015Al Crispo7 The Power of Context “Character is more like a bundle of habits and tendencies and interests, loosely bound together and dependent, at certain times, on circumstance and context,” p. 163. “The convictions of your heart and the actual contents of your thoughts are less important, in the end, in guiding your actions than the immediate context of your behavior,” p. 165. True in extreme situations? True in work situations? True in personal situations?

8. 7/2/2015Al Crispo8 The Rules of The Tipping Point Making an idea or attitude or product tip can be done through the influence of special kinds of people. That’s the Law of the Few. It can be done by changing the content of communication, by making a message so memorable that it sticks in someone’s mind and compels them to action. That is the Stickiness Factor. But we need to remember that small changes in context can be just as important in tipping epidemics. Ch. 4

9. 7/2/2015Al Crispo9 Change Agents Rosa Parks Martin Luther King Jr. Connectors Mavens Salesmen

10. 7/2/2015Al Crispo10 Changes Innovators adventurous Early adopters opinion leaders Early majority big companies Late majority these 2: deliberate & skeptical mass Laggards stragglers Cheese Sniff Scurry Haw Hem

11. 7/2/2015Al Crispo11 Connectors, Mavens, & Salesmen  They are the translators  They take ideas from innovators and get them understood and accepted by the masses  To make an idea contagious, they level it, dropping extra details and exaggerating other details to give more meaning to the message

12. 7/2/2015Al Crispo12 Contagiousness vs. Stickiness  Contagiousness is in larger part a function of the messenger  Stickiness is primarily a property of the message, p. 234

13. 7/2/2015Al Crispo13 Smoking vs. Suicide  Young people will experiment.  But you can’t experiment with suicide – once is all it takes.  Paying attention to the tipping points of the addiction process can lead to a less sticky form of smoking (nicotine threshold, depression, lure of who smokes).

14. 7/2/2015Al Crispo14 Lessons of the Tipping Point 1. Starting epidemics requires concentrating resources in a few key areas. Concentrate resources on connectors, mavens, and salesmen (Law of the Few) p. 255-256.

15. 7/2/2015Al Crispo15 Lessons of the Tipping Point 2. We are influenced by our surroundings, our immediate context, and the personalities of those around us p. 258-259. With the slightest push in just the right place, the world can be tipped p. 259.