1. © Copyright 2011 by the National Restaurant Association Educational Foundation (NRAEF) and published by Pearson Education, Inc. All rights reserved. Chapter 12 Building a Successful Career in the Industry

2. Skills Needed for a Successful Career A …………..is a profession or work in a particular field, such as foodservice, that individuals choose for themselves.  ______ and additional _________________can help motivated individuals move higher up the career ladder.  A ________ is a series of jobs through which people can grow to further their careers.  Important career skills:  1.  2.  3.  4.  5.  6.  7.  8. 2 12.1 Chapter 12 | Building a Successful Career in the Industry

3. How to Develop Career Skills Now  To develop the skills necessary to succeed in the restaurant and foodservice industry, you should:  Make a commitment to put forth …………………..  __________________ in the industry while in school.  Don’t be afraid to take on _____________ in school and work to learn new skills.  Be active in school ……………… and ………………  ________________ time in the community.  Take some time to ________ and learn on your own.  Learn basic __________ skills 3 12.1 Chapter 12 | Building a Successful Career in the Industry

4. The Job Search  People find jobs in a wide variety of ways:  recruit graduates from a particular ____________  recruit from _______________________  print employment ads online and in ______________  Search job ads in online job search engines and job banks by ___________________________________ 4 12.1 Chapter 12 | Building a Successful Career in the Industry

5. Preparing a Résumé, Portfolio, and Cover Letter  The tools needed for conducting a job search include a __________________________________________  __________: summary of experience, skills, and achievements that relate to the job being sought (p. 740- 741)  A ________ is like a sales brochure that tells an employer why the applicant is the best person to hire for the job.  References are unrelated people who know the applicant well and can provide information about that applicant (don’t list on resume, have on separate sheet)  Video resumes should not be more than 1-3 minutes long 5 12.1 Chapter 12 | Building a Successful Career in the Industry

6. Preparing a Résumé, (cont.)  A résumé should be _________________________________contain only the most important information.  If no work experience has been gained so far, concentrate ………………………………………………………………  A résumé ____________ as the applicant gains more experience, training, and education. 6 12.1 Chapter 12 | Building a Successful Career in the Industry

7. Building a Successful Portfolio  Select samples that highlight your best __________.  A portfolio is best displayed in a ______________or folder.  Start collecting materials for a portfolio while still in school. Creating a complete and accurate portfolio is an ______________ process.  __________________ portfolios are a great way to showcase a collection of work and require minimal effort to access. 7 A __________ is a collection of samples that showcase interests, talents, contributions, and studies. 12.1 Chapter 12 | Building a Successful Career in the Industry

8. Creating a Winning Cover Letter  Send a cover letter along with your __________ to potential employers.  A cover letter or message highlights your ________ and confirm your ____________ in the position being offered.  Keep the cover message __________and be sure to use correct spelling, grammar, and punctuation.  Conclude the letter by requesting an _______________ 8 A cover letter is a brief letter in which …………………………………………………………………… 12.1 Chapter 12 | Building a Successful Career in the Industry

9. Job Application  The job application shows how well you can …………………………………………………………………..  be sure to ________________clearly.  On questions about money on the application, write ______  Don’t understand a question: _________________  Question doesn’t apply to you: _____________________  Even if you have no work experience, you still may have ____________________________________________.  It’s not illegal to ask about _________________________ (you may choose not to answer these questions) 9 12.2 Chapter 12 | Building a Successful Career in the Industry

10. College Applications  You will need to have high school ___________ sent to the college. 10 College or trade school applications require information about your _____________; may request you to write a short _______. 12.2 Chapter 12 | Building a Successful Career in the Industry

11. Scholarships  To find scholarships:  Contact the …………………………………..to find out what types of scholarships the school offers and how to apply for them.  Search the ______________.  Talk with a ___________________________.  To qualify for financial aid, the student and the student’s parents need to complete the _________________________(http://www.fafsa.ed.gov/). 11 A scholarship is a grant or financial aid award to a student for …………………………………………….. 12.2 Chapter 12 | Building a Successful Career in the Industry

12. Preparing for the Job Interview  This ________________________to a potential employer will make the strongest statement about an applicant.  Key points in making a great first impression include:  _________________: The first rule of business etiquette is to arrive at the interview on time (arrive at least 15 minutes early)  __________________: Applicants who look neat and clean give the impression that their work will also be neat and clean (dressing inappropriately is the most common interview mistake)  ___________________: the most important point to remember is that applicants will be working with food and people. 12 At the job interview, an applicant meets with an employer to discuss …………………………………….. 12.3 Chapter 12 | Building a Successful Career in the Industry

13. Preparing for the Job Interview (cont.)  _________________: If applicants smile and are enthusiastic, it suggests that they will do their work with that same attitude.  ________________: Good manners are the basis for business etiquette.  When meeting the interviewer, applicants should ………………………………………  Remember to learn basic facts about the ………………. before the interview. 13 12.3 Chapter 12 | Building a Successful Career in the Industry

14. The Interview  ________________ questions can be answered with a simple yes or no, or with a brief, factual statement.  ______________________questions are designed to encourage you to talk about yourself, make you feel more comfortable, and give the interviewer important information and valuable insight about you. 14 12.3 Chapter 12 | Building a Successful Career in the Industry

15. The Interview (cont.)  questions regarding salary on previous jobs: ……………...  Avoid talking negatively about previous …………………………………  See page 766 for interview questions  Can’t be asked during an interview: your ………………………………………………………….  At the end of the interview, ask the interviewee ………….  When the interview is ended, ………………………………………………………………..  A simple …………………………..after the interview can make you stand out from the crowd of job seekers. 15 12.3 Chapter 12 | Building a Successful Career in the Industry

16. Stress and Time Management  Stress may be caused by factors such as ………………………………………………………  ………………………………….is a process people use to identify what causes stress for them in the workplace as well as in their personal lives, and then to apply various strategies to minimize its effects.  ……………………………………..uses tools to increase a person’s efficiency and productivity. 16 _____________ is the condition or feeling that demands exceed the resources available for use. 12.4 Chapter 12 | Building a Successful Career in the Industry

17. Resigning from a Job  It’s standard business practice to give your current employer a …………………………………before leaving.  Inform your employer in person, or write a letter of resignation. ………………………………………  Take care in writing a letter of resignation. Include the ……………………………………………………….  Always leave on a ………….. note. Keep ……………………. goals in mind and rise above any negative words and attitudes of others. 17 12.4 Chapter 12 | Building a Successful Career in the Industry

18. Staying Educated and Involved  Continuous improvement or …………………………..is essential for success in restaurant or foodservice management.  ………………………………….. indicates that a student has demonstrated a high level of skill and has met specific performance requirements by participating in a rigorous process to become certified 18 12.4 Chapter 12 | Building a Successful Career in the Industry

19. Staying Educated and Involved (cont.)  Restaurant managers stay connected to the industry by networking with other industry professionals. The purpose of networking is to connect with several people to build relationships ……………………………………………………………………  Networking is also valuable because it helps keep professionals ……………………………………….. 19 12.4 Chapter 12 | Building a Successful Career in the Industry

20. Entry-level Jobs  ……………………………….. greet customers; take reservations; seat customers; ask whether departing customers enjoyed their meals; thank customers for their visit  …………………………: greet customers; take their order; serve the order; check on customers’ needs after serving the meal; and continue to provide service until customers have left the table. 20 The following are brief descriptions of the responsibilities in some popular entry-level jobs in restaurant and foodservice. 12.5 Chapter 12 | Building a Successful Career in the Industry

21. Entry-level Jobs (cont.)  …………………is primarily responsible for clearing and grooming the table.  ………………….: help the more experienced cooks and chefs prepare and cook guests’ orders. 21 12.5 Chapter 12 | Building a Successful Career in the Industry

22. A Selection of Careers  Careers in the Restaurant and Foodservice Industry  …………………………: responsible for the overall planning, direction, and coordinating of the operation  ……………………………: oversees the entire kitchen; purchases food supplies; plans menu  …………………..: responsible for kitchen in absence of executive chef  …………………………: studies the composition of food  ………………………….: trained in the principles of food and nutrition 22 12.5 Chapter 12 | Building a Successful Career in the Industry

23. Careers in Lodging  ………………………..: recruit, select, and train staff  ……………………….: generating the property’s sales  ………………………..: the “nerve center” of a hotel  ………………………..: maintaining property  …………………………………: keeps physical building in shape  …………………: needs good people skills, oversees kitchen, dining room, banquet room, and room service  ………………….: serves guest by helping them buy tickets to shows and events, booking restaurant reservations

24. Careers in Travel and Tourism: Transportation  …………………….: helps travelers with just about all of their arrangements (airline reservations, plan trips, set itineraries, etc.)  ……………………………..: offers a number of jobs including flight attendant, reservations agent, ticket agent, baggage handler)