Presentation on theme: "Ethics in Business Research"— Presentation transcript:
1 Ethics in Business Research Lecture 4Ethics in Business ResearchThis chapter explains the ethical issues faced by researchers.
2 Ethics Norms or standards of behavior Guide moral choices Behavior and relationships with othersEthics and legality
3 ETHICAL ISSUES PHILOSOPHICAL QUESTIONS SOCIETAL NORMS CODES OF BEHAVIOR
4 Types of Ethical Violations ViolatingdisclosureagreementsMisrepresentingresultsBreakingconfidentialityDeceivingparticipantsEthics are norms or standards of behavior that guide moral choices about our behavior and our relationships with others. The goal of ethics in research is to ensure that no one is harmed or suffers adverse consequences from research activities.Unethical activities are pervasive and include many types of activities. Some of these are listed in the slide.For some researchers, ethical and legal norms are the same. The text authors feel that legal constraints are the minimum standard but not the ideal.PaddedinvoicesAvoidinglegal liability
5 Ethical issues at all stages of the research process Exhibit 5-1 highlights the many ethical issues that arise at all stages of the research process.
6 Ethical Treatment of Participants Explain study benefitsExplain participant rights and protectionsResearch must be designed so that a participant does not suffer physical harm, discomfort, pain, embarrassment, or loss of privacy. This slide lists the three guidelines researchers should follow to protect participants.When discussing benefits, the researcher should be careful not to overstate or understate the benefits.Informed consent means that the participant has given full consent to participation after receiving full disclosure of the procedures of the proposed study.Obtain informedconsent
7 Rights and Obligations of the Respondent The obligation to be truthfulPrivacyDeceptionThe right to be informed
8 Rights and Obligations of the Researcher The purpose of research is researchObjectivityMisrepresenting researchProtect the right to confidentialityof both subjects and clientsDissemination of faulty conclusionsAdvocacy research
9 Rights and Obligations of the Client Sponsor (User)Ethics between buyer and sellerOpen relationship with research suppliersOpen relationship with interested partiesPrivacyCommitment to researchPseudo-pilot studies
10 Components of Informed Consent Identify researchersDescribe survey topicDescribe target sampleIdentify sponsorDescribe purpose of researchPromise anonymity and confidentialityGive “good-faith” estimate of required time commitmentState participation is voluntaryState item-non response is acceptableAsk for permissionExhibit 5-2 illustrates the informed consent procedures used by the Indiana Center for Survey Research. The components highlighted in its procedures are listed in the slide.
11 Characteristics of Informed Consent CompetenceElementsKnowledgeVoluntarySince 1966, all projects with federal funding are required to be reviewed by an Institutional Review Board (IRB). An IRB evaluates the risks and benefits of proposed research. The review requirement may be more relaxed for projects that are unlikely to be risky – such as marketing research projects. Many institutions require that all research – whether funded or unfunded by the federal government – be reviewed by a local IRB.The IRBs concentrate on two areas. First is the guarantee of obtaining complete, informed consent from participants. The second is the risk assessment and benefit analysis review.Complete informed consent has four characteristics and these are named in the slide.The participant must be competent to give consent.Consent must be voluntary, and free from coercion.Participants must be adequately informed to make a decision.Participants should know the possible risks or outcomes associated with the research.Informed
12 Ethical Responsibilities Special guidelines apply to children!Informed consent means parental approvalSpecial consideration is necessary when researching the behavior and attitudes of children. Besides providing informed consent, parents are often interviewed during the selection process to ensure that the child is mature enough and has the verbal and physical capabilities necessary.
13 Deception Disguising non-research activities Camouflaging true researchobjectivesDeception occurs when the participants are only told part of the truth or when the truth is fully compromised. Deception can take two forms. One form relates to disguising nonresearch activities as opinion or business research. For instance, research might be used to collect data that are used to sell merchandise. Personal information could be collected for illegal purposes.Sometimes researchers use deception as part of a research design. It involves camouflaging the true research objects or the identity of the sponsor. This form of deception is used to prevent biasing respondents or to protect the confidentiality of a third party.Some researchers believe that deception should never occur. It is generally accepted in the industry that the benefits to be gained by appropriate research design-based deception should be balanced against the risks to the participants.
14 Debriefing Explain any deception Describe purpose Share results In situations where participants are intentionally or accidentally deceived, they should be debriefed once the research is complete. Debriefing describes the goals of the research, as well as the truth and reasons for any deception. Results are shared after the study is complete. Participants who require any medical or psychological follow-up attention will receive it during the debriefing process.Provide follow-up
15 Participant Confidentiality Obtain signednondisclosureNon-disclosure of data subsetsRestrict access to IDAll individuals have a right to privacy, and researchers must respect that right. Once a guarantee of confidentiality is given, protecting that confidentiality is essential. Researchers protect participant confidentiality in several ways.Obtaining signed nondisclosure documents – only researchers who have signed nondisclosure forms should be allowed access to the data.Restricting access to participant identification.Revealing participant information only with written consent.Restricting access to data instruments where the participant is identified.Nondisclosure of data subsets.Methods 2-5 deal with minimizing the chance for a participant to identified and matched with his or her responses. Links between data and identifying information must be minimized. Interview response sheets should be inaccessible to everyone except the editors and data entry personnel. Data collection instruments may be destroyed once data are in a data file. For very small groups, data should not be made available if it would be easy to pinpoint a person in the group.Minimize instruments requiring IDReveal only with written consent
16 Prior permission to interview Right to PrivacyRight to refusePrior permission to interviewFor researchers to fully address participants’ right to privacy, they must also 1) inform participants of their right to refuse to answer any questions or participate in the study; 2) obtain prior permission to interview or observe participants; and 3) limit the time required for participation to limit the amount of information collected to only that which is deemed critical.Limit time required
17 Confidentiality Sponsor Nondisclosure Purpose Nondisclosure Some sponsors wish to undertake research without revealing themselves. They have a right to several types of confidentiality.Sponsor nondisclosure is used when the sponsor of the research restricts revealing the sponsorship. In this case, the sponsor may hire an outside firm to complete the research projects.Purpose nondisclosure is used when the sponsor camouflages the true research objective of the study.Findings nondisclosure is used when the sponsor restricts the researcher from discussing the findings of the research project.Findings Nondisclosure
18 What to do if coerced? Educate Explain on problems purpose Emphasize fact-findingroleTerminaterelationshipOccasionally, researchers may be asked by sponsors to participate in unethical behavior. What can the researcher do to remain ethical? There are four suggestions provided in the slide. The researcher can attempt to 1) educate the sponsor to the purpose of the research, 2) explain the researcher’s role as a fact-finder, 3) explain how distorting the truth or breaking faith will lead to future problems, and 4) if the others fail, terminate the relationship.
19 Effective Codes of Ethics EnforceableRegulateProtectMany organizations have codes of ethics. A code of ethics is an organization’s codified set of norms or standards of behavior that guide moral choices about research behavior. Effective codes are those that 1) are regulative, 2) protect the public interest and the interests of the profession served by the code, 3) are behavior-specific, and 4) are enforceable.Specify Behavior
20 ADVOCACY RESEARCHRESEARCH TO SUPPORT A SPECIFIC LEGAL CLAIM
21 PSEUDO-PILOT STUDIESTHE RESEARCHER IS TOLD THAT THE STUDY IS THE FIRST OF MANY IN A MORE COMPREHENSIVE STUDY
22 MISSION STATEMENTIDENTIFIES THE RESEARCH DEPARTMENT’S PURPOSE WITHIN THE ORGANIZATION
23 Continuum of Business Research Sophistication Intuition-CenteredDecision MakingStage of intuitivedecision makingStage ofsophisticationResearch-CenteredDecision MakingStage of development
24 ManagersResearchers1. Decision oriented1. Technique oriented2. Intuitive2. Analytical3. Managers like to confirm3. Researchers like to explore4. Time orientation toward:a. project immediacy (“I needit now.”)b. results about future behavior(“what will sales be next year?”)4. Time orientation toward:a. Prolongation of project (“laterwhen we have time for a completestudy”)b. results about past behavior(“our trend has been . . .”)5. Frugal (“keep the cost down”)5. Not cost conscious (“you get whatyou pay for”)6. Results orientation:a. managers do not like surprises--when they are surprised they tend to reject the resultsb. concern (“aren’t we number one yet?”)c. certainty (“is it or isn’t it?”)6. Results orientation:a. researchers love surprisesb. abstraction (“our exponentialgain. . .”)c. probability (“may be”)7. Reactive7. Proactive
25 Probable Areas of Top Management-Business Research Conflict Research responsibilityResearch personnelBudgetAssignmentsProblem definitionResearch reportingUse of research
26 RESEARCH SUPPLIERA COMMERCIAL RESEARCH SERVICE THAT CONDUCTS BUSINESS RESEARCH ACTIVITIES FOR CLIENTSSYNDICATED SERVICESTANDARDIZED SERVICEPROVIDES CUSTOMIZED RESEARCH
27 CONSIDERATIONS FOR HIRING OUTSIDE SUPPLIERS ExpertiseUrgency of the decisionPersonnel resourcesEconomic factorsObjectivityConfidentialityQuality control