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© 2005 Prentice-Hall 9-1 Communication Chapter 9 Essentials of Organizational Behavior, 8/e Stephen P. Robbins
© 2005 Prentice-Hall 9-2 Functions of Communication Control Motivation Emotional expression Information
© 2005 Prentice-Hall 9-3 SenderEncodingChannelDecodingReceiver Message Feedback The Communication Process Message
© 2005 Prentice-Hall 9-4 Communication Channels Formal channels are established by the organization and transmit messages that are related to the professional activities of members Informal channels are spontaneous and emerge as a response to individual choices Personal and social messages
© 2005 Prentice-Hall 9-5 Communication Direction Downward Upward Lateral
© 2005 Prentice-Hall 9-6 Interpersonal Communication Oral Written Non-verbal
© 2005 Prentice-Hall 9-7 Oral Communication Advantages –Speed –Feedback Disadvantages –Potential for distorted message –Content at destination is different from the original
© 2005 Prentice-Hall 9-8 Written Communication Provide a tangible and verifiable record Can be stored for an indefinite period of time Physically available for later reference Well thought-out, logical, and clear Time consuming Lack of feedback No guarantee how reader will interpret it AdvantagesDisadvantages
© 2005 Prentice-Hall 9-9 Non-verbal Communication Two most important messages that body language conveys are: (1) the extent to which an individual likes another and is interested in his/her views (2) the relative perceived status between a sender and receiver
© 2005 Prentice-Hall 9-10 Non-verbal Communication Intonations Facial expression Physical distance
© 2005 Prentice-Hall 9-11 Formal Small-Group NetworksChainWheelAll-Channel
© 2005 Prentice-Hall 9-12 Small-Group Networks and Effectiveness Criteria
© 2005 Prentice-Hall 9-13 The Grapevine Not controlled by management Perceived as being more believable and reliable Largely used to serve self- interest
© 2005 Prentice-Hall 9-14 Computer-aided Communication E-mail Instant messaging Intranet and Extranet links Video-conferencing
© 2005 Prentice-Hall 9-15 Instant Messaging Fast and inexpensive means for managers to stay in touch with employees No delay, no in-box clutter of messages, and no uncertainty as to whether the message was received
© 2005 Prentice-Hall 9-16 Knowledge Management Process of organizing and distributing an organization’s collective wisdom so the right information gets to the right people at the right time
© 2005 Prentice-Hall 9-17 Knowledge Management Provides an organization with both a competitive edge and improved organizational performance
© 2005 Prentice-Hall 9-18 Knowledge Management Intellectual assets are now as important as physical or financial assets As baby boomers begin to leave the workforce, there’s an increasing awareness that they represent a wealth of knowledge that will be lost if there are no attempts to capture it
© 2005 Prentice-Hall 9-19 Well-designed KM system will reduce redundancy and make the organization more efficient Knowledge Management
© 2005 Prentice-Hall 9-20 Knowledge Management KM requires an organizational culture that promotes values, and rewards sharing knowledge
© 2005 Prentice-Hall 9-21 Barriers to Effective Communication Filtering Selective Perception Information Overload Gender Styles Emotions Language
© 2005 Prentice-Hall 9-22 Cultural Context High-context cultures - rely heavily on nonverbal and subtle situational cues when communicating with others Low-context cultures - rely essentially on words to convey meaning
© 2005 Prentice-Hall 9-23 A Cultural Guide 1)Assume differences until similarity is proved 2)Emphasize description rather than interpretation or evaluation 3)Practice empathy 4)Treat your interpretation as a working hypothesis
© 2005 Prentice-Hall 9-24 Implications for Managers 1)Use Multiple Channels 2)Use Feedback 3)Simplify Language 4)Listen Actively 5)Constrain Emotions 6)Use the Grapevine
Organizational Behavior MBA-542 Instructor: Erlan Bakiev, Ph.D. 1-1.
© 2007 Prentice Hall Inc. All rights reserved. Communication By: Engr. Muhammad Saad.
Chapter 10 Communication.
Organizational Behavior Lecture 14 Dr. Amna Yousaf PhD (HRM) University of Twente, the Netherlands.
Organizational Behavior, Communication Presented to Sir Ahmed Tisman Pasha Presented By: Alia Ashraf(07-19)
Adeyl Khan, Faculty, BBA, NSU The transference and the understanding of meaning.
© 2007 Prentice Hall Inc. All rights reserved. Communication Chapter ELEVEN.
ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S W W W. P R E N H A L L. C O M / R O B B I N S T E N T H E D I T I O N © 2003 Prentice Hall Inc.
Chapter 17 Communication.
Chapter 7, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 7-1 Copyright © 2007 Pearson Education Canada Chapter.
Organizational Behavior, 9/E Schermerhorn, Hunt, and Osborn Prepared by Michael K. McCuddy Valparaiso University John Wiley & Sons, Inc.
Chapter 10: Functions of Communication
What is communication? What are the issues in interpersonal communication? What is the nature of communication in organizations? How can we build more.
Copyright ©2013 Pearson Education, Inc. publishing as Prentice Hall
Organizational Behavior 15th Ed Communication Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall11-1 Robbins and Judge Chapter 11.
Chapter Objectives After studying this chapter, you should be able to:
Chapter 10 Communication
ORGANIZATIONAL BEHAVIOR S T E P H E N P. R O B B I N S E L E V E N T H E D I T I O N W W W. P R E N H A L L. C O M / R O B B I N S © 2005 Prentice Hall.
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