1. 1 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Cisco Connected Government Business Overview: Administrative Agencies July 2006

2. 2 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Agenda Overview of Cisco Connected Government Applying Cisco Connected Government to Administrative Agencies How Do I Get There? Why Cisco? Discussion

3. 3 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Overview of Cisco Connected Government

4. 4 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID What Is a Connected Government? All branches of government support the controlled flow of information Services reach citizens when they need them, where they need them, and in the way they need them Services reach more citizens with less cost Government is engaged with citizens

5. 5 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Connected Government: Mapping Department Mission to IT Investment Reference service architecture and corresponding roadmap Roadmap transitions governments through a multiphase approach, synchronized with process change Connected Government Assessment Tool to compare department mission with IT capability

6. 6 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Current Trends in Connecting Administrative Agencies Transforming existing, independent systems to citizen-focused entities Launching online initiatives based on best practices to streamline governance and policy making: U.S. Federal Enterprise Architecture European Commission’s eGovernment Action Plan

7. 7 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Intra-agency/interagency collaboration Enable interoperable communications to support citizen services, agency collaboration, and joint operations Consolidate common government services to enhance operational efficiency Shared services Information sharing Improve operational efficiency by providing equal interagency access to critical information Foster sharing of physical resources and equipment (e.g., incident command vehicles, aircraft, etc.) across agencies to reduce costs Infrastructure sharing Agency Drivers for Change

8. 8 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Connected Government Is Based on Three Key Tenets of an Intelligent Information Network Cisco Approach for Connected Government Providing resilience to maintain continuity and performance Adapting to changing needs of government programs Integrating network with applications and network components Connected Government

9. 9 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Infrastructure Management Adaptive Management Services Security Services Mobility Services Storage Services Voice & Collaboration Services Compute Services Identity Services Infrastructure Services Infrastructure Services Advanced Analytics and Decision Support Network Infrastructure Virtualization Interactive Services Layer Services Management Services Virtualization Application Delivery Application-Oriented Networking Addressing Government Challenges with a Service-Oriented Network Architecture Instant Messaging Unified Messaging Meeting Place IPCCIP Phone Video Delivery PLMCRMERP HCMProcurementSCM Middleware and Application Platforms Networked Infrastructure Layer Application Layer Collaboration Layer Intelligent Information Network Infrastructure Services Application Networking Services Data CenterBranchCampusTeleworker WAN/MAN Enterprise Edge Collaboration Applications Business Applications Places in the Network ServerStorage Clients Enable secure user and device mobility for access to resources Enable secure, resilient information access across agency and partner locations Enable identification of devices and users at every layer of network Enable safe transport of radio, voice, and video communications Enables agencywide network foundation for delivery of applications and services Enables seamless, secure cross-agency collaboration Enables seamless, secure cross-agency collaboration

10. 10 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Mission: Improve information exchange (contracts, services, assets/inventory, suppliers) Mission: Improve operations in the near term Mission: Offer shared services between agencies or reduce operating expenses by outsourcing Operational Effectiveness and Efficiency Business Value Intra-Organizational Focus Inter-Organizational Focus Interagency Services Sharing and Information Sharing Phased Value of Connected Government: Roadmap for Agencies to Achieve Their Mission

11. 11 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Intra-Agency Collaboration Interagency Collaboration Intra-Agency Mobility (Interoperability) 23456 Security Services Voice Collaboration Services Security Services (VPN) Mobility Services Voice Collaboration Services (VPN) Security Services Identity Services Application Delivery Services Virtualization Application Protocol Optimization Interagency Infrastructure Sharing Interagency Services Sharing and Information Sharing Operational Effectiveness and Efficiency Business Value SONA Services for Connected Government: Roadmap for Administrative Agencies to Achieve Their Mission

12. 12 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Intra-Agency Collaboration Interagency Collaboration Intra-Agency Mobility (Interoperability) 23456 30% drop in communication costs 1/10 cost of new locations 3 hours saved per field worker per day Government officers remain in the field instead of at HQ doing paperwork Citizen services designed around life events, not government organizations Communications annual savings of 80% for services delivery Improved continuity and interoperable communications Data storage costs reduced by 50% New business models and service offerings enabled Estimated savings of $5B in US Federal Interagency Infrastructure Sharing Interagency Services Sharing and Information Sharing Operational Effectiveness and Efficiency Business Value Phased Value of SONA Connected Government: Roadmap for Agencies to Achieve Their Mission, cont’d

13. 13 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Agency 2 Data Center Data-Center Systems (Voice, Video, Data) High-Availability Core Network Agency 2 HQAgency 1 HQ Agency 1 Data Center Agency 1 Branch Remote Worker Partner/Supplier Remote Worker Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Connected Government: Reference Service Architecture

14. 14 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Applying Cisco Connected Government to Administrative Agencies

15. 15 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Reduce administrative overhead for citizens and agencies Consolidate administrative agency infrastructure and eliminate overlap or duplication of underused services Leverage legacy infrastructure Ensure that future investments consist of interoperable, standards-based technologies Improve the Economy of Government Administrative Agency Challenges

16. 16 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Administrative Agency Challenges, cont’d Streamline business and IT processes across organizational and government boundaries Decrease processing time by enabling real-time information exchange and collaboration Ensure an agile framework that allows agencies to quickly respond to changing requirements Improve Efficiency of Government

17. 17 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Administrative Agency Challenges, cont’d Implement a shared, intuitive Web-based directory of government services and referrals Enhance citizen self-service capabilities Establish a common infrastructure for service delivery Extend physical network to bring services to people in remote areas Focus on ways to make services more relevant and convenient for citizens Improve Effectiveness of Government

18. 18 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID How Does Cisco Support Connected Government in Administrative Agencies? Identifies common practices and functions Selects common practices/functions that can be shared Establishes security and privacy policies and systems Provides a common IT infrastructure to enable sharing of services, including Directory, information stores Client management system Network and systems for collaborative casework

19. 19 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID A single parent of two loses his/her job and childcare; the parent calls into the main welfare services line. The parent calls the local agency and is transferred to a local caseworker. The parent calls childcare services to ask for childcare support; parent is told that the employment center must first confirm eligibility. Finally, after two weeks, the parent receives the eligibility approval by mail. The parent is asked to contact the local employment center. The next day, the parent meets the caseworker, who fills out the application form and puts the file on its way for approval through the agency. The parent contacts childcare services and job training center. The caseworker asks the parent to visit the office the next day and to bring along some documents. From Unemployment to Child Support in Two Weeks Example Scenario: Cross-Agency Collaboration

20. 20 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID From Unemployment to Child Support in One Day After the parent’s former employer registers the job loss, a case file is automatically created for child care services, job placement, and unemployment benefits. Since the parent does not have a computer, a case worker visits the home the next day to have the parent digitally register and sign the paperwork. Within 24 hours, a welfare check is directly deposited in the parent’s account, and the parent is offered a job and childcare opportunity, both close to home. A single parent of two loses his/her job and childcare. The parent calls into the main Welfare Services line. Based on vision expressed from Korea, U.S., and Canada customers What’s Possible: New Scenario: Cross-Agency Collaboration

21. 21 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Regional Transport Center HLS Headquarters WAN Inbound request is directed based on the citizens’ need and access type Integrate wireless and wired VPN into enterprise LAN management and control Direct citizen interaction and relevant contact information (voice, video, and data) together over a common, QoS, managed, secure network WAN optimizes and secures traffic flow of applications and communications across organizational boundaries Data Center Inbound call routing that directs the citizens based on their access and their needs Collaboration between agencies (state, regional, federal) using common platform and sharing information Collaboration Infrastructure Sharing Information Sharing Central Call Center Cisco Connected Government: Administrative Networking

22. 22 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Two Hours from Physician Visit to Patient Rest and Recovery Federal Health IT Patient is evaluated by physician at satellite hospital branch. Physician checks to see what other medications the patient takes and determines potential consequences. Physician writes prescription and referral for an MRI, and gives them to patient. Patient leaves hospital and drives to pharmacy. Nurse updates the patient record. Patient waits for prescription to be filled. Patient leaves pharmacy and drives home. Patient calls to schedule for MRI with physician at partner hospital.

23. 23 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Federal Health IT in a Connected Government: What’s Possible 20 Minutes from Physician Visit to Patient Rest and Recovery Patient is evaluated by physician at satellite hospital branch. Physician prescribes medication on PDA using application. Automatically, the prescription is forwarded to satellite pharmacy, drug interactions are checked, and the patient record is updated. Also, an MRI is scheduled with partner hospital. Patient drives to pharmacy, where prescription is ready for pickup, and returns home.

24. 24 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Drug interactions checked; patient record updated. MRI scheduled with partner hospitals. Doctor prescribes medication on PDA using application. Prescription forwarded to pharmacy (VA or partner); ready for pickup. Data Center Cisco Connected Government: Federal Health IT VA Pharmacy/Satellite VA HQ/Hospital VA Branch Location

25. 25 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Data Center WAN Cisco Connected Government: Federal Health IT CCX client communicates with AP to “sniff out” rogue APs, securing transactions. SWAN makes AP extension of switch port, reducing management, improving security. Router maintains client state, allowing fast roaming to support delay- sensitive applications (e.g., Siebel). Consistent WAN feature sets allow for optimized transport of applications. DTP, SmartPorts and AutoQoS optimize performance while reducing complexity. Consistent security and segmentation secure patient record and meet regulatory requirements. Collaboration Infrastructure Sharing Information Sharing VA Pharmacy/Satellite VA HQ/Hospital VA Branch Location

26. 26 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID How Do I Get There?

27. 27 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Cisco Connected Government Roadmap Lays the groundwork for advanced citizen, government, and business services Each phase improves an agency’s ability to share and manage real-time information Intra-agency focus Enhances agency’s ability to serve citizens wherever they are and whenever they need assistance Phases 1 to 3 Interagency focus Enables connectivity, communication, and collaboration between agencies Increases service effectiveness and efficiency Phases 3 to 6 Work from inside out 12

28. 28 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Data-Center Systems (Data) Mobile Network PSTNData Network Dedicated voice network cannot seamlessly deliver voice, video, and data to local force or support agencies “Siloed” Government LEVEL 1 Connected Government Roadmap: Phase 1— “Siloed” Information and Communications Systems One failure here could disable access to records and logistics systems DMZ Connectivity to data center is potential single point of failure Lack of any-to-any voice, video, or data real-time communication Increased cost and complexity Remote radio communications not integrated into enterprise and cannot stream video or data Agency 1 Data Center Agency 1 Branch Agency 1 HQ Internet

29. 29 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID High-Availability Core Network Mobile Network Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Consolidated data centers offers voice, video, and data anywhere to entire workforce on the network Converged Network: Seamless application integration, single network to manage and secure Common network carrying voice, video and data information that can be securely accessed across the agency Mobile force still cannot access data from remote sites; secure remote connectivity needed High Availability Network sustains operations through disruption. High-availability network sustains operations through disruptions QoS High- Availability Network Security Services Agency 1 Data Center Agency 1 Branch Agency 1 HQ Connected Government Roadmap: Phase 2—Intra-Agency Collaboration

30. 30 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Data Center Systems (Voice, Video, Data) Partner/Supplier Mobile Worker Mobile Network Remote- Access VPN Security Services VPN Remote Access—Securely extends real-time voice, video, and data collaboration to information sharing to remote resources (including private sector) Mobile force becomes fully integrated into agency networking solution to publish and receive real-time enterprise data (inspections, contracts, etc.) Agency 1 Data Center Agency 1 Branch Agency 1 HQ Identity Services Mobility Services Connected Government Roadmap: Phase 3—Integrated Remote Resources Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access High-Availability Core Network Arizona Department of Commerce Customer Example

31. 31 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Data-Center Systems (Voice, Video, Data) High-Availability Core Network Agency 2 HQ Partner/Supplier Remote- Access VPN High-Speed, High-Availability Network Access Voice, Video, Data/High-Availability Network Access Inter-agency integrated into communications network supporting integrated voice, video and data for seamless collaboration (public/private) Collaboration Services Mobile Worker Agency 1 Data Center Agency 1 Branch Agency 1 HQ Mobile Network Connected Government Roadmap: Phase 4—Interagency Collaboration Network infrastructure Services Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access New South Wales: Better Human Services Delivery Customer Example Network infrastructure Services State of Schleswig- Holstein Customer Example

32. 32 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Data-Center Systems (Voice, Video, Data) High-Availability Core Network Partner/Supplier Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Storage & Compute Virtualization Services Application Delivery Services Mobile Worker Agency 1 Data Center Agency 1 Branch Agency 1 HQ Second agency data center IT infrastructure shared across agencies – improving resource utilization and accountability for tax dollars Agency 2 Data Center Mobile Worker/Partner Agency 2 HQ Connected Government Roadmap: Phase 5—Interagency Infrastructure Sharing izn in Lower Saxony, Germany Customer Example Austrian Federal Data Center Customer Example

33. 33 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Agency 2 Data Center Data-Center Systems (Voice, Video, Data) High-Availability Core Network Agency 2 HQAgency 1 HQ Agency 1 Data Center Agency 1 Branch Remote Worker Partner/Supplier Remote Worker Mobile Network Data-Center Systems (Voice, Video, Data) Site-to-Site VPN High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Remote- Access VPN Voice, Video, Data/High-Availability Network Access High-Speed, High-Availability Network Access Voice, Video, Data/Resilient Branch Network Access Voice, Video, Data/High-Availability Network Access Network Virtualization Connected Government Roadmap: Phase 6— Interagency Information Sharing and Shared Services Application Protocol Optimization Services

34. 34 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID 1 2 3 4 5 6 Intra-Agency Phases Interagency Phases “Siloed” Operation Intra-Agency Collaboration Intra-Agency Integrated Remote Resources Interagency Collaboration Interagency Infrastructure Sharing Interagency Information Sharing/Shared Services SONA Roadmap for Achieving a Connected Government Each phase moves closer to information- sharing goal and delivers near-term operational value

35. 35 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID How Cisco Helps Your Agency Become a Connected Government Cisco ® solutions demonstrate how to apply previous success in a connected government through Assessment tools to create Connected Government Roadmap Reference architectures that represent Cisco best practices developed from real-world deployments Cisco and partner services that coordinate government processes to coincide with technical capabilities Align incentives, policy, performance management, rewards, and funding to encourage services sharing

36. 36 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID First Assess, Then Progress—The Connected Government Assessment Tool Translates into Possible resiliency issues in the network may be compromising important capabilities: Public notice for emergencies Internal workflow management Budget management Geographic information systems (GISs) Dispatch systems Field worker communication Internal communications Tells You

37. 37 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID The Road Forward Use Connected Government Assessment Tool to discover how your network can work best for you Compare department mission and strategy with IT capabilities Baseline current IT capabilities Define IT capabilities and mission objectives gap Develop phased IT roadmap Coordinate process and policy change with IT investment plan

38. 38 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Why Cisco?

39. 39 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Setting Cisco Apart from the Rest Unmatched technical expertise Unrivaled partnerships Industry-leading, interoperable, standards-based solutions Enabler of responsive environment that outpaces changing demands Cisco ® Capital finance programs

40. 40 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Modular network deployment based on integrated components Cisco Connected Government— A Networking Approach Built to Last Cisco ® provides a highly adaptable network architecture that allows public administrators to meet current and future needs. Optimal performance Continuously expanding functionality Future-proofed roadmap Highly customized design based on proven best practices

41. 41 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Government Leasing Single monthly payment Single financing contract Ease of administration Bundled products and services Below commercial-market rates Cost-effective, comprehensive solution

42. 42 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Government Leasing Products Lease to Ownership Plan “LTOP” Installment Purchase Plan—uses capital funds Purchase title passes upon final payment Lease With Option to Own “LWOO” Operating lease with option to own—lease payments with fixed purchase option buyout, or fair market value Uses O&M funds annually End-of-term options—return, renew, buyout, upgrade Technology refresh upgrade before or at end of term

43. 43 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Contact Us Today For more information about Cisco ® Connected Government or to schedule an assessment, call your Cisco representative or reseller today. You can also visit us on the Web at: http://www.cisco.com/go/partnerlocator/

44. 44 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID Discussion

45. 45 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Session Number Presentation_ID