2 Selection Devices – Start with a Job Analysis InterviewsAre the most frequently used selection tool.Carry a great deal of weight in the selection process.Can be biased toward those who “interview well.”Should be structured to ensure against distortion due to interviewers’ biases. (What is “structured”???)Are better for assessing applied mental skills, conscientiousness, interpersonal skills, and person-organization fit of the applicant.
3 Selection Devices (cont’d) Written TestsRenewed employer interest in testing applicants for:Intelligence: trainable to do the job?Aptitude: could do job?Ability: can do the job?Interest (attitude): would/will do the job?Integrity: trust to do the job?Tests must be show validated connection to job-related performance requirements.
4 Selection Devices (cont’d) Performance-Simulation TestsBased on job-related performance requirementsYield validities (correlation with job performance) superior to written aptitude and personality tests.
5 Training and Development Programs Basic LiteracyTechnical SkillsInterpersonal SkillsProblem SolvingTypes of Training
6 Performance Evaluation Purposes of Performance Evaluation1) Making general human resource decisions.Promotions, transfers, and terminations2) Identifying training and development needs.Employee skills and competencies3) Validating selection and development programs.Employee performance compared to selection evaluation and anticipated performance results of participation in training.4) Providing feedback to employees.The organization’s view of their current performance5) Supplying the basis for rewards allocation decisions.Merit pay increases and other rewards
7 Performance Evaluation (cont’d) Performance Evaluation and MotivationIf employees are to be motivated to perform, then:Performance objectives must be clear.Performance criteria must be related to the job.Performance must be accurately evaluated.Performance must be properly rewarded.
8 Performance Evaluation (cont’d) What Do We Evaluate?Individual Task OutcomesBehaviorsPerformance EvaluationTraits
9 Performance Evaluation (cont’d) Who Should Do the Evaluating?Immediate SupervisorPeersSelf-EvaluationImmediate Subordinates
11 Methods of Performance Evaluation (cont’d) Keeps up with current policies and regulations.12345Completely UnawareFully Informed
12 Methods of Performance Evaluation (cont’d) Passes next examination and graduates on time.Pays close attention and regularly takes notes.Alert and takes occasional notes.Stays awake but is inattentive.Get to class on time, but nods off immediately.Oversleeps for class.
13 Suggestions for Improving Performance Evaluations Emphasize behaviors rather than traits.Document performance behaviors in a diary.Use multiple evaluators to overcome rater biases.Evaluate selectively based on evaluator competence.Train evaluators to improve rater accuracy.Provide employees with due process.
14 Providing Performance Feedback Why Managers Are Reluctant to Give FeedbackUncomfortable discussing performance weaknesses directly with employees.Employees tend to become defensive when their weaknesses are discussed.Employees tend to have an inflated assessment of their own performance.Solutions to Improving FeedbackTrain managers in giving effective feedback.Use performance review as counseling activity rather than as a judgment process.
15 Providing Performance Feedback (cont’d) What About Team Performance Evaluations?Tie the team’s results to the organization’s goals.Begin with the team’s customers and the work process the team follows to satisfy customer needs.Measure both team and individual performance.Train the team to create its own measures.
17 Managing Diversity in Organizations Diversity Training – Most CommonParticipants learn to value individual differences, increase cross-cultural understanding, and confront stereotypes.A typical diversity training program:Lasts for half a day to three days.Includes role-playing exercises, lectures, discussions, and sharing experiences.