1. SIMS 213: User Interface Design & Development Marti Hearst Tues, Feb 17. 2004

2. Today Locus of Attention Errors Modes

3. Raskin on Cognition Cognitive Engineering –Ergonomics: Takes into account the statistical variation of human variability –Design a car seat that fits 95% of the population Says that designing products that interact with us physically is reasonable straightforward –Cognetics: Ergonomics of the mind The study of the “engineering scope of our mental abilities” –This is the applied side of cognitive science

4. Image from Newsweek, Jan 2001 Raskin on Cognition Cognitive Conscious / Unconscious –Examples? What is the last letter in your first name? –You know it but weren’t consciously accessing this information a moment ago, but now you are. How do your shoes feel right now? How did “The Shining” make you feel? Having a name on the “tip of your tongue” –Differences? New situations/routines Decisions / one standard choice Sequential / simultaneous

5. Image from Newsweek, Jan 2001 Raskin on Cognition Locus of Attention –What is it? An idea/object/event about which you are intently and actively thinking. The one entity on which you are currently concentrating –You see and hear much more –E.g., white noise »Turn the lights off, you have a full-fidelity recording of their sound in your mind, which fades quickly –Why locus? Focus implies volition; locus not always under conscious control Attention can be either active or “going with the flow” –Why is it important for HCI?

6. Raskin on Cognition Locus of Attention –Why is it important for HCI? Cannot be conscious of more than one task at a time Make the task the locus of attention –Don’t count on people to read labels or directions Beware of the power of mental habits –Repetitive confirmations don’t work Take advantage of it –Do pre-loading while user thinking about next step –Streamline resumption of interrupted tasks

7. Error Messages

8. Cooper on error dialog boxes Why are they problematic? How related to locus of attention? What are the alternatives? –Cooper is talking to programmers “Silicon Sanctimony” You should feel as guilty as for using a goto – an admission of failure in design

9. What happens when you cancel a cancelled operation? Do I have any choice in this? Umm, thanks for the warning, but what should I do? Uhhh… I give up on this one

10. Inane Dialog Boxes

12. Slide adapted from Saul Greenberg “HIT ANY KEY TO CONTINUE”

13. Modes What are they? –The same user actions have different effects in different situations. –Examples: Adobe reader example: vs. Powerpoint drawing example Keycaps lock

16. Modes When are they useful? Why can they be problematic? How can these problems be fixed?

17. Modes When are they useful? –Temporarily restrict users actions –When logical and clearly visible and easily switchable Drawing with paintbrush vs. pencil Autocorrect (if easy to switch the mode) Why can they be problematic? –Big memory burden –Source of many serious errors How can these problems be fixed? –Don’t use modes – redesign the system to be modeless –Redundantly visible –Raskin -- quasimodes

18. Modal Blooper

19. Modal Blooper (and other problems too)

20. A Summary Statement Raskin, p. 69 –“We must make sure that every detail of an interface matches both our cognitive capabilities and the demands of the task…”

21. Toolglass + Magic Lenses An innovative way to deal with modes: –Make selection of operations visible as you are doing the operations –Work by Fishkin, Stone, and Bier at Xerox PARC

22. Toolglass & Magic Lenses A palette of tools Applying the fill-color tool Composing two tools – Fill-color and magnify

23. Toolglass + Magic Lenses Magic Lenses are windows which know about what’s below them, and/or what’s above them. –Using them makes the mode explicit –They can alter input, output, or both. –They can be combined See video

24. Next Time Design Guidelines Heuristic Evaluations