1. Complaint Desk Team 8

2. Introduction A web based system that records grievances. A web based system that records grievances. Users can report their grievances using a web interface, and all the information is stored in a backend database. Users can report their grievances using a web interface, and all the information is stored in a backend database. The aim of the complaint desk is to empower citizens so that "their voices are heard". The aim of the complaint desk is to empower citizens so that "their voices are heard".

3. Concepts 1. Revenue Model The user will have to pay a nominal fee for reporting a grievance, only using a valid credit card. 2. Data Capture Model Keywords or hints are provided so that the user can navigate the system and report his/her grievance. 3. Reporting Model The database design enables creation of reports by querying the database.

4. Architecture Architecture

5. Requirements Server Side Server Side A web-server A web-server PHP PHP Database Database My SQL My SQL Client Side Client Side Any Operating System Any Operating System Web Browser Web Browser Java Script Java Script

6. Demonstration The URL to the web site is: The URL to the web site is: http://utopia.csis.pace.edu/cs615/ 2002-2003/team8/ http://utopia.csis.pace.edu/cs615/ 2002-2003/team8/