1. Student Finance England Update HE Advisers’ Day Katy Barge Student Finance Consultant South West Region

2. Agenda The Student Finance Service 09/10 and 10/11 Practitioner Resources Online Demonstration

3. Annual Cycle Changes Y12 ends Summer Y13: Autumn Winter Spring Summer Start HE Research Applications for student finance Applications for HE places HE choice HE finance

4. Key Changes 2009/10 Links with UCAS application process Enhanced Student Finance Calculator Introduction of Prior Year Tax for all customers Improvements to paper application & online service Simplified Evidence Requirements

5. 2010/11 Policy Developments Full-time support for living costs and targeted support maintained at 2009/10 levels Full-time tuition fees increased by 2.04% to £3,290 max

6. 2010/11 Policy Developments 2009/102010/11 Full-time ITT Undergraduate support, Guaranteed Grant Undergraduate support, No guarantee of Grant Part-time ITT Reduced rate full-time undergraduate support Part-time support Initial Teacher Training (PGCE etc)

7. 2010/11 Service Enhancements Service launch 17 December 2009 for new students Returning students re-apply from January 2010 New functionality from 2010  Enhanced Student Finance Service  Enhanced returner process  Online demonstration

8. Application Process Care leavers Application deadlines Choice of course and/or institution Supporting evidence Bank details Term time address

9. Key Messages Minimal policy change Streamlined application process Improved customer experience Extending future links with UCAS, HMRC and IPS Improved SMS service

10. Practitioners Resources Practitioner pack Practitioner website Practitioner Helpline Team Literature & Guidance Student Finance Consultants

11. Partnership Work in 2009 Update Sessions on … Finance packages New services Resources

12. Online support Students, parents & partners Customer website www.direct.gov.uk/studentfinance Practitioners Practitioner website www.practitioners.studentfinanceengland.co.uk Practitioner helpline team ssin_queries@slc.co.uk Local SFCkaty_barge@slc.co.uk

13. Telephone support Assisting a student? Customer helpline0845 300 5090 Explanation of regulations? Practitioner helpline 0845 602 0583 Local support needed? Student Finance Consultant 07827 449280

14. Applicants tend to underestimate the amount of student financial support for which they will be eligible. Some of them arrive at key HE decisions having accessed very little information and having cursorily discounted certain options. Source: The Role of Finance in the Decision-making of Higher Education Applicants and Students (Dept. for Business Innovation & Skills, Jan 2010)

15. Design My Information and Guidance My Application Student Finance Calculator My PaymentMy Repayment What will I actually get ? What could I get ? When will I get paid ? When will I repay it ? Manage Measure Improve Customer Journey

16. Student Finance Calculator www.direct.gov.uk/studentfinancecalculator Basic non-means tested estimate Create and compare estimates for up to 5 different universities and courses Can save and send a copy of the estimate via email Estimate enables student to make a more informed choice

17. Online Application Process Three resources for helping students apply online: Video clips Mock walkthrough PowerPoint presentation