1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 12: Network Printing and Offline Files

2. Guide to MCDST 70-2712 Objectives Understand Windows XP print terminology and architecture Work with the Windows XP print subsystem architecture Work with printer driver software Print across the network and understand the printing process Install and manage printers

3. Guide to MCDST 70-2713 Objectives (continued) Configure a printer Manage the print server Troubleshoot printing Troubleshoot Offline Files Understand folder redirection

4. Guide to MCDST 70-2714 Windows XP Printing Terminology Client application Connecting to a printer Creating a printer Direct-attached printer Network interface printer

5. Guide to MCDST 70-2715 Windows XP Printing Terminology (continued) Print client Print device Print job Print resolution Print server

6. Guide to MCDST 70-2716 Windows XP Printing Terminology (continued) Printer (logical printer) Printer driver Printer pool Queue (print queue) Rendering

7. Guide to MCDST 70-2717 Windows XP Printing Terminology (continued)

8. Guide to MCDST 70-2718 Windows XP Print Subsystem Architecture Consists of several components that: –Turn print data into a printable file –Transfer that file to a printer –Manage the way in which multiple print jobs are handled by a printer Components –GDI –Printer driver –Print spooler

9. Guide to MCDST 70-2719 Graphics Device Interface The portion of Windows XP that: –Begins the process of producing visual output –Makes WYSIWYG output possible Calls the video driver in the case of screen output Calls a printer driver in the case of printed output

10. Guide to MCDST 70-27110 Printer Driver Windows XP software component that enables an application to communicate with a printer Composed of three subcomponents that work together as a unit –Printer graphics driver –Printer interface driver –Characterization data file

11. Guide to MCDST 70-27111 Printer Spooler Collection of DLLs and device drivers that receives, processes, schedules, and distributes print jobs Components –Print router –Local and remote print providers –Print processors –Print monitor

12. Guide to MCDST 70-27112 Printer Spooler (continued) Can accept data from the print provider in two main data types –Enhanced metafile (EMF) –RAW Print router –Sends print requests from clients to the print server Print provider –Server-side software that sends print job to proper server in format required by server

13. Guide to MCDST 70-27113 Printer Spooler (continued) Print processor –Works with the printer driver to despool spool files during playback Print monitor is actually two monitors –Language monitor: Comes into play only if the print device is bidirectional –Port monitor: Transmits the print job either to the print device or to another server

14. Guide to MCDST 70-27114 Printer Driver Software Function –To provide an interface between the client and the printer Print devices –Differ from manufacturer to manufacturer, and even from model to model –Right place to bury details is in the printer driver itself

15. Guide to MCDST 70-27115 Printing Across the Network Typical options for printing across the network –You can print to a printer connected to a print server through a parallel or serial port –You can print to a printer connected directly to the network

16. Guide to MCDST 70-27116 Printing Across the Network (continued)

17. Guide to MCDST 70-27117 Installing and Managing Printers Printers and Faxes window –Starting point for all printer installation and management Creating a local printer –Means that you are setting up a printer for local use

18. Guide to MCDST 70-27118 Installing and Managing Printers (continued)

19. Guide to MCDST 70-27119 Connecting to a Remote Printer Click the Add a printer link in the Printers and Faxes window Choose to connect to a network printer Any system prior to Windows NT 4.0 downloads print drivers the first time the client connects to the remote printer only

20. Guide to MCDST 70-27120 Managing Print Jobs Open the Printers and Faxes window and double-click the icon for the printer in question To manage a print job, select it and then choose the appropriate menu option

21. Guide to MCDST 70-27121 Managing Print Jobs (continued)

22. Guide to MCDST 70-27122 Configuring a Printer The General tab in a printer’s Properties dialog box contains controls that you can use to: –Create text comment that shows up in Browse list entry for that printer –Create a separate entry to identify the printer’s location –Display features and paper sizes currently available for printer

23. Guide to MCDST 70-27123 Configuring a Printer (continued)

24. Guide to MCDST 70-27124 Configuring a Printer (continued)

25. Guide to MCDST 70-27125 Configuring a Printer (continued) Sharing tab –Select the Share this printer option button and provide a Share name for the printer Ports tab –Allows you to adjust settings for the ports selected for use with a particular print device

26. Guide to MCDST 70-27126 Configuring a Printer (continued)

27. Guide to MCDST 70-27127 Configuring a Printer (continued)

28. Guide to MCDST 70-27128 Advanced Tab Can be used to: –Set the hours during which the printer is available –Set priority –Define spooling options Priority setting –Determines which logical printer is given first access to a printer Spooling options –Define how print jobs are managed

29. Guide to MCDST 70-27129 Advanced Tab (continued) Separator pages –Extra pages printed before each print job –Used to clearly identify details about a printed document –Custom pages can be created in Notepad

30. Guide to MCDST 70-27130 Advanced Tab (continued)

31. Guide to MCDST 70-27131 Advanced Tab (continued)

32. Guide to MCDST 70-27132 Color Management Tab Used to associate a color profile with a color printer Color profile –Used to control how color is produced by the printer

33. Guide to MCDST 70-27133 Security Tab Allows you to set permissions for printers Add and remove buttons –Used to alter list of users and groups with defined permissions for this printer Permissions frame –Lists the permission types –Offers check boxes to Allow or Deny individual permissions for the selected user or group

34. Guide to MCDST 70-27134 Security Tab (continued)

35. Guide to MCDST 70-27135 Device Settings Tab Used to make sure that the print device itself is configured properly Memory –Be sure that amount of memory listed on this tab is equal to that installed in the printer Paper trays and other accessories –If you install one, or rearrange existing ones, you need to update the settings here

36. Guide to MCDST 70-27136 Device Settings Tab (continued)

37. Guide to MCDST 70-27137 Printers and the Web Web support –Allows remote users to submit print jobs for printing, viewing printer queues, and downloading print drivers Benefits of Internet Printing Protocol (IPP) –Enables Web-based distribution of printer drivers –Offers Web-based print queue management

38. Guide to MCDST 70-27138 Managing the Print Server Selecting Server Properties from the File menu from the Printers and Faxes window –Reveals the Print Server Properties dialog box –Forms tab Used to define paper sizes –Ports tab Lists all known ports and installed printers on those ports (if any) –Drivers tab l Lists the installed printer drivers

39. Guide to MCDST 70-27139 Managing the Print Server (continued)

40. Guide to MCDST 70-27140 Troubleshooting Printing Problems Identify which of the seven components of the printing process is failing Look for documented solutions Implement a short-term solution Implement a long-term solution, if possible

41. Guide to MCDST 70-27141 Troubling Printing Installation If user claims a printer is not being recognized by PnP and not being automatically installed –Double check power source and connection to the computer –Cycle the power on the printer and make sure printer is on

42. Guide to MCDST 70-27142 Troubling Printing Installation (continued) If user is unable to install a local printer –Normal users do not have privilege to install printers –Check to see if the user has been assigned the user right of Devices: Prevent users from installing printer drivers

43. Guide to MCDST 70-27143 Troubling Printing In General

44. Guide to MCDST 70-27144 Troubleshooting Network Printing Verify basic network connectivity –Make sure you can see and connect to the print server from your workstation –Try copying a file to or from the server Create a local printer and redirect its port to a network printer –Will determine whether there’s a problem copying files from the server to the workstation

45. Guide to MCDST 70-27145 Troubleshooting Network Printing (continued) Print from a DOS-based program using the NET PRINT command to connect to the printer –If this works, this may indicate that the connection to the printer is not persistent and needs to be adjusted If using TCP/IP printing or a printer attached directly to the network, ping the printer’s IP address to make sure the printer is functioning –Create an LPR port to the printer and connect to that port to allow the computer to act as the printer’s queue

46. Guide to MCDST 70-27146 Stopping and Restarting the Print Spooler Spooler service is required for printing –It’s stopped and started—and its startup configured—from the Services tool in Administrative Tools By default, Spooler service is set to begin automatically when system starts –To stop it, select it from the list of services and select Stop –To start the Spooler service again, select it from the list and select Start

47. Guide to MCDST 70-27147 Fax Support Printers and Faxes applet in Control Panel –Used to install and configure the fax components of Windows XP as well as printers Faxing –Must be manually configured to receive faxes

48. Guide to MCDST 70-27148 Using Offline Files Offline Files –A multipart solution that involves file designation, data transfer, and follow-up synchronization Files and folders made available offline –Accessed in the same manner as if they were not stored locally

49. Guide to MCDST 70-27149 Using Offline Files (continued)

50. Guide to MCDST 70-27150 Folder Redirection Altering the physical storage location of commonly used folders to a network server while retaining the original local access methods Can be configured through two different mechanisms –Through My Document’s Properties dialog box –Through group policy

51. Guide to MCDST 70-27151 Summary Microsoft uses a special vocabulary for printing- related services, software and hardware components, and activities Windows XP print subsystem architecture consists of several components that: –Turn print data into a printable file –Transfer that file to a printer –Manage the way in which multiple print jobs are handled by a printer

52. Guide to MCDST 70-27152 Summary (continued) Add Printer Wizard in the Printers and Faxes applet –Used to create, share, and connect to print devices –Used to configure print device Important –Fine tuning printing process for various situations

53. Guide to MCDST 70-27153 Summary (continued) Faxing –Has been thoroughly integrated with the Windows XP’s printing system Offline Files –Used to cache copies of network shared files and folders on a portable system Folder redirection –Used to move folders out of the user profile and onto a permanent network share