1. 1 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Impact of IT on Organizations IT Organizational Structure Leadership Culture & People Coherence Knowledge Alliances Governance IT

2. 2 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Impact of IT on Managers Manager:  Slim middle management  Decision making capabilities  Management of IT project goals and execution …… IT

3. 3 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Managing Information Technology Joint Development & implementation of strategies Application development & research & implementation of new IT IT processes, IT professionals

4. 4 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Managing IS Function Organize IT Manage App Dev Manage IS Ops Manage Technology Manage User Services Manage HR

5. 5 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Managing Global IT

6. 6 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Global e-Business Strategies Multi- national Business International Business Global Business

7. 7 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Global IT Platforms  Complex technology infrastructure  Political & cultural implications  Challenges:  Network management issues  Regulatory issues  Technology issues  Country-oriented issues Can the I nternet as a global IT platform? Global Data Access Issues  Transborder data flows (TDF) issues  Internet Access Issues

8. 8 McGraw-Hill/Irwin Copyright © 2004, The McGraw-Hill Companies, Inc. All rights reserved. Chapter 12: Enterprise and Global Management of IT Global Systems Development Challenges & Strategies  Local system requirements? global system requirements ?  Common system features?  Disturbances? Disruptions?  Centralized? Decentralized? (local versions)  Standardization of data definitions?  Trans-national business strategy  Home office use -> a global use  Multi-national development teams  Parallel development  Centers of excellence