1. Values and Motivation Class 2 September 10, 2009
MGMT E-4000 M. Naddaff

2. “It Makes Sense to Him/Her”
MGMT E-4000 M. Naddaff

3. Iceberg Model
MGMT E-4000 M. Naddaff

4. Iceberg Model Skills Knowledge Performance HayGroup=
Achievement Power Affiliation
Butler =
Passion Connection Achievement Power
Inner Work Life =
Creativity
Productivity
Commitment
Collegiality
Employee Motivation =
Acquire
Bond
Comprehend
Defend
MGMT E-4000 M. Naddaff

5. What Are Values? What Others Have Said… “Treasured beliefs”
“Honored beliefs we want to express”
“Motivators”
“My moral compass”
“My rudder”
“Guiding principles”
“Freely chosen; act on consistently over period of time”
MGMT E-4000 M. Naddaff

6. Values Cards
Pick approximately five - ten values that are most meaningful to you.
Don’t worry about prioritizing these, just choose values that really represent guiding principles in your life.
Record the values in your notes (if you have your journal with you, even better), and take a moment to write a few words or phrase for each, that capture what that value means to YOU. Be as specific as you can.
MGMT E-4000 M. Naddaff

7. Values @ Work How do values impact us at work?
How do we know what people’s values are?
Do we need to know? (Does it matter?)
MGMT E-4000 M. Naddaff

8. What is Motivation?
Motivation – the individual forces that account for the direction, level and persistence of a person’s efforts expended at work.
MGMT E-4000 M. Naddaff

9. Content Theories Maslow’s Hierarchy of Needs
Herzberg’s Two-Factor Theory
(Motivation-Hygiene Theory)
Alderfer’s ERG Theory
(Existence, Relatedness, Growth)
McClelland’s Acquired Needs Theory
McGregor’s Theory X Theory Y
MGMT E-4000 M. Naddaff

10. Process Theories Adam’s Equity Theory Vroom’s Expectancy Theory
MGMT E-4000 M. Naddaff

11. Tonight’s Articles
“Employee Motivation: A Powerful New Model” (Nohria, Groysberg, and Lee)
“Inner Work Life: Understanding the Subtext of Business Performance” (Amabile and Kramer)
MGMT E-4000 M. Naddaff

12. Table Discussion What resonated most about each article?
How did the information conveyed invite you to think about your work differently/through a different lens?
How does this information
connect to last week’s model:
MGMT E-4000 M. Naddaff

13. What is personality? Personality:
The overall profile or combination of characteristics that capture the unique nature of a person as that person reacts and interacts with others.
Determined by Heredity and Environment:
Heredity sets the limits on the development of personality characteristics.
Environment determines development within these limits.
Cultural values and norms play a substantial role in the development of personality.
Social factors, including family life, religion, education and many other kinds of formal and informal groups also play a substantial role in the development of personality.
MGMT E-4000 M. Naddaff

14. t
by Chris Argyris
MGMT E-4000 M. Naddaff

15. Sample Journal Questions to Address
How do you express your values in your life in general?
Which of your values are expressed in your current job? Which are not? What are the implications?
How are you best motivated? Are you being motivated that way now? If not, what will you do about it?
Does your current manager know what is important to you and how to motivate you? If not, what will you do about it?
If you are a manager, do you know what the values and motivators are for each direct report? If so, how do you use that knowledge to improve performance? If not, what can you do about it?
Which drivers of motivation – Acquire, Bond, Comprehend, Defend – does your organization meet and do you as a manager meet?
MGMT E-4000 M. Naddaff

16. Field Research for Class 3
Find out what process your organization
uses to assess performance (i.e. PDP,
PMP, etc).
Specifically,
What are the components? Are there required aspects? Optional?
What is the timing?
Is compensation tied to performance?
Bring a copy of the form (does everyone use the same form in your organization?)
MGMT E-4000 M. Naddaff

17. Reflect for Class 3 As someone who works in this
organization, what has your experience
been with the performance management
system?
Specifically,
What are the strengths of the system?
What are the weaknesses of the system?
MGMT E-4000 M. Naddaff