1. WHAT FACTORS WILL CHANGE THE LANDSCAPE OF BUSINESS TOMORROW? THE OBVIOUS: l Security, privacy, and ethics l IT as an essential enabler of innovation l Organizational horsepower strategies that focus on organizational structure l The convergence of business and information technology planning l Information technology as essential for doing any kind of business l The agile yet fleeting nature of cybercorps Business Environment11-4

2. THE NOT-SO OBVIOUS: l The Convergence of Business & IT Planning - don’t “align” business and IT planning; rather integrate the two into a single function. l IT as Essential for Doing Any Kind of Business - you and your organization will need technology just to stay in business. l The Agile Yet Fleeting Nature of Cybercorps –Cybercorps are agile, able to respond to market changes in a moment’s notice. –Cybercorps eliminate many of the barriers to entry in most markets. –Cybercorps will make it difficult to gather competitive intelligence. Business Environment11-8

3. WHAT IS THE FUTURE FOR THE IT SYSTEMS THE OBVIOUS: l Customer integrated and workgroup support systems will be critical to success - customers will process their own transactions and the use of teams will be a key OHP strategy. l New AI techniques will surface to support decision-making tasks. Customer Integrated and Workgroup Support Systems Will Be Critical to Success - New AI Techniques Will Surface to Support Decision- Making Tasks - expect to see advances beyond neural networks and genetic algorithms l EDI will be a requirement for doing business THE NOT-SO OBVIOUS: l New systems will emerge that are combinations of others l Executive information systems will become everyone’s information systems Information Technology11-14

4. HOW WILL ORGANIZATIONS ORGANIZE AND MANAGE ACCESS TO INFORMATION? THE OBVIOUS: l Databases will become a standard for supporting OLTP l Data warehouses will be standard for supporting OLAP THE NOT-SO OBVIOUS: l New technologies will surface for massive information storage l Databases and data warehouses will become easier to use and build Information Technology11-18

5. HOW WILL NETWORKS CHANGE AND WHAT WILL BE IMPORTANT? THE OBVIOUS: l Client/server will dominate the structure of networks l The Internet will become as common as the telephone l Intranets will connect organizations to their customers THE NOT-SO OBVIOUS: l Network perfect service will garner more focus than network technologies l The networked home will form the basis for your personal life l The world will be “tele” everything - including telemedicine and teleeducation Information Technology11-22

6. WHAT IS THE FUTURE OF EMERGING TECHNOLOGIES? THE OBVIOUS: l Automatic speech recognition will be everywhere l Multimedia will be standard for presenting information l The wireless revolution will continue THE NOT-SO OBVIOUS: l Automatic speech understanding will surface l Electronic cash will become just “cash” l Virtual reality will be widely used on the Internet and will incorporate taste and smell l You may be wirelessly wired Information Technology11-26