1. http://excellence.shu.ac.uk Education Community of Practice

2. http://excellence.shu.ac.uk Education Community of Practice Introducing the EFQM Education Community of Practice

3. http://excellence.shu.ac.uk Education Community of Practice Our Vision To promote and support the adoption of the philosophy, methods, tools and techniques of Excellence by all education organisations in Europe and to develop and share good practice amongst ourselves and the other networks we belong to. EFQM Education Community of Practice Making a difference

4. http://excellence.shu.ac.uk Education Community of Practice EFQM Education Community of Practice Our Vision To promote and support the adoption of the philosophy, methods, tools and techniques of Excellence by all education organisations in Europe and to develop and share good practice amongst ourselves and the other networks we belong to.

5. http://excellence.shu.ac.uk Education Community of Practice Networking: 3-4 meeting a year Partnership development: TUSSIDE Benchmarking: AQIP, University of Wisconsin Stout Education: strategies for implementation, process management Research and evaluation Marketing and communication EFQM Education Community of Practice

6. http://excellence.shu.ac.uk Education Community of Practice Greetings from Sheffield

7. http://excellence.shu.ac.uk Education Community of Practice Former Polytechnic University in 1992 25,000 students Over 3000 staff Turnover £105m 85% income from students(government plus fees)

8. http://excellence.shu.ac.uk Education Community of Practice Increasing expectations of the public: the citizens of our countries Increasing expectations from governments for public services to be efficient and effective Value for money The experience of public service: as a parent of a child, as a student, as a patient, as a citizen The Challenges: Public Sector

9. http://excellence.shu.ac.uk Education Community of Practice The Challenges: Higher Education UK Changes in the quality assurance regime Clash between managerialism and the traditional collegial and democratic cultures Rising expectations of stakeholders: the student, the employer, the government and funding providers Widening participation agenda E-learning agenda Building management capacity and capability Sharing Good Management Practice

10. http://excellence.shu.ac.uk Education Community of Practice Understanding who the stakeholders are

11. http://excellence.shu.ac.uk Education Community of Practice Achieving the Balance Managerialism Managerial effectiveness Collegiality Democracy Academic freedom Creativity Innovation Accountability Value for Money Trust Stakeholder Needs

12. http://excellence.shu.ac.uk Education Community of Practice Who Are Our Stakeholders? Students Parents Schools FE Colleges Other Institutions HEFCE QAA Government Faculty and Staff Local Community & Region DFES LSC NHS Companies Suppliers Research Funders Police Forces Institutions

13. http://excellence.shu.ac.uk Education Community of Practice Who Are Our Stakeholders? Institutions Students Parents Schools FE Colleges Other Institutions HEFCE QAA Government Faculty and Staff Local Community & Region DFES LSC NHS Companies Suppliers Research Funders Police Forces Companies

14. http://excellence.shu.ac.uk Education Community of Practice Who are your stakeholders? Customers?Funding providers? Regulatory? Society?People? Partners

15. http://excellence.shu.ac.uk Education Community of Practice Who are your stakeholders? Education Customers? Funding providers? Regulatory? Society?People? Students Parents Employers Communities Education Ministry Local Government Teachers Lecturers Administrative staff Technical staff

16. http://excellence.shu.ac.uk Education Community of Practice Required Organisational Change External Customers Control Oriented and Internally Focused External customers Customer Focused and Supportive Employee Feedback Customer Feedback Change

17. http://excellence.shu.ac.uk Education Community of Practice What is Excellence? The way of working that enables the organisation to achieve balanced stakeholder satisfaction: Customer: the student People in the organisation Funding provider/regulatory body The community served

18. http://excellence.shu.ac.uk Education Community of Practice Using the EFQM Excellence Model ® to build management capacity and capability: Achieving Excellence

19. http://excellence.shu.ac.uk Education Community of Practice Excellence is about doing the right things well What you do How you do it Doing the right things badly Doing the wrong things badly Doing the right things well Doing the wrong things well

20. http://excellence.shu.ac.uk Education Community of Practice Fundamental Concepts of Excellence Results Orientation Customer Focus Leadership & Constancy of Purpose Management by Processes and Facts People Development & Involvement Continuous Learning, Improvement & Innovation Partnership DevelopmentPublic Responsibility

21. http://excellence.shu.ac.uk Education Community of Practice The Essence of Excellence in Education Balancing and meeting the needs of students, staff and others, through developing appropriate indicators, setting and tracking performance and benchmarking Having a clear focus on the student, whilst considering other stakeholder groups Transparent and clear leadership, with a University/ Schoolwide unity of purpose Understanding and systematically managing all activities through key process, and making decisions based on sound information Developing, involving and engaging staff, and having shared values Managing, sharing and acting on learning and experiences, making changes which enable continuous improvement Developing meaningful and mutually beneficial relationships both internally and externally Considering the impact on the local and wider society that the University/School makes

22. http://excellence.shu.ac.uk Education Community of Practice Only the focus of the service provided changes: not what needs to be done. The fundamental concepts transcend all organisations: public sector, private sector; large and small.

23. http://excellence.shu.ac.uk Education Community of Practice Symptoms of organisational dysfunction Bureaucratic silo management. Top-down control. Ineffective decision- making. Poor communications Remote from customers Detached from the needs of society Conflict and inconsistency of strategies Blaming and undervaluing people Inaccessible leadership Lack of trust and openness Declining reputation, financial insecurity, worsening outcomes Demoralised people Under funding and resourcing Causes Effects Not joined up, not achieving stakeholder satisfaction The EFQM Excellence Model is a Registered Trademark

24. http://excellence.shu.ac.uk Education Community of Practice Symptoms of a successful organisation Effective management. Integrated processes. Effective decision- making. Good communications In harmony with customers whose needs are satisfied Relevant to the needs of society Coherence and consistency in policies and strategies Effective HR strategy, Empowerment Clear direction set Accessible leadership Trust and openness Effective management system Increasing reputation, financial security, improving performance Fulfilled people Investment in resources Causes Effects Creative and constructive, joined up, achieving balanced stakeholder satisfaction The EFQM Excellence Model is a Registered Trademark

25. http://excellence.shu.ac.uk Education Community of Practice Processes Customer Results Society Results Policy & Strategy People Leadership Key Performance Results People Results Partnerships & Resources Enablers Results Innovation and Learning The EFQM Excellence Model is a Registered Trademark EFQM Excellence Model ®

26. http://excellence.shu.ac.uk Education Community of Practice Enablers

27. http://excellence.shu.ac.uk Education Community of Practice EFQM Excellence Model ® Processes Policy & Strategy People Leadership Partnerships & Resources Enablers To what extent can you show that your chosen approaches: Are effective and efficient in delivering your results? Are deployed to their full potential? Demonstrate continuous improvement? What are the most effective approaches to achieve your results against each of the key enablers of the EFQM Excellence Model?

28. http://excellence.shu.ac.uk Education Community of Practice Results

29. http://excellence.shu.ac.uk Education Community of Practice EFQM Excellence Model ® Customer Results Society Results Key Performance Results People Results To what extent can you show that your chosen indicators: Comprehensively measure what is important to your customers and others who receive your service? Demonstrate continuous improvement against target and results are caused by approaches? To what extent do you benchmark against the best in class?

30. http://excellence.shu.ac.uk Education Community of Practice Options for accessing the Excellence Model and unlocking its potential Focus on one Criterion eg leadership Focus on a theme eg process management Self-assess against the whole Model Focus on Results to measure eg KPIs Focus on fundamental concepts

31. http://excellence.shu.ac.uk Education Community of Practice Making use of the Excellence Model: self-assessment.

32. http://excellence.shu.ac.uk Education Community of Practice What is self assessment? Comprehensive, systematic and regular review of activities and results against a tangible model culminating in planned improvement actions

33. http://excellence.shu.ac.uk Education Community of Practice What is self-assessment? ModelEvidence Assessment Strengths Areas for Improvement Score Action Plans Copyright BQF Organised common sense

34. http://excellence.shu.ac.uk Education Community of Practice RADAR LOGIC Determine the R esults required Plan & develop A pproaches D eploy Approaches A ssess & R eview

35. http://excellence.shu.ac.uk Education Community of Practice DATA PROCESS RIGOUR LOW HIGH QUESTIONNAIRE MATRIX WORKSHOP Based on Opinion Supported by Evidence PROFORMA AWARD ENTRY Self-assessment options Copyright EFQM CAF

36. http://excellence.shu.ac.uk Education Community of Practice Exploring the potential

37. http://excellence.shu.ac.uk Education Community of Practice EFQM Excellence Model System Criteria Sub-criteria Areas to address Fundamental Concepts RADAR Self-assessment

38. http://excellence.shu.ac.uk Education Community of Practice EFQM Excellence Model System: Outcomes Self-evaluation Strengths Areas for improvement Potential actions Prioritised actions Input to business plan Benchmark score

39. http://excellence.shu.ac.uk Education Community of Practice A Strategy for Excellence Planned Improvement Process Excellence Continuous Improvement Depth Breadth

40. http://excellence.shu.ac.uk Education Community of Practice Process Model Development From Hierarchy.................. to........................ Process Working

41. http://excellence.shu.ac.uk Education Community of Practice Sheffield Hallam University Process Model (Version 1) Performance Management & Review HR Management & Development Business Planning Facilities & Estates ICT Student Recruitment Student/Customer Services Learning, Teaching & Assessment Research & Business Development Infrastructure processes Management and Governance Processes PEOPLE KNOWLEDGE RESOURCES POLICY STAKEHOLDER EXPECTATIONS Learning Support Strategic Direction Setting PEOPLE KNOWLEDGE STAKEHOLDER EXPERIENCE ACADEMIC OUTCOMES RESEARCH SOLUTIONS

42. http://excellence.shu.ac.uk Education Community of Practice Assessment Levels University Wide Strategic Planning School/Department Strategic Planning Unit Based Operational Planning Team Based Operational Planning Individual / Personal Planning Mix University Wide Self-assessment Team Wide Self- assessment Personal Reflection School /Department Wide Strategic Self- assessment

43. http://excellence.shu.ac.uk Education Community of Practice Integrated Planning Strategic market analysis, external scanning and positioning Academic review from internal and external sources (QAA, RAE) Integrated planning process Staff and students Funding & auditing bodies Other stakeholder groups Self-assessment review of the management of the “business” Stakeholder managementAcademic managementBusiness management Meeting the needs of

44. http://excellence.shu.ac.uk Education Community of Practice EFQM Excellence Model System: Strategic Potential Leadership Development Business Planning Process management Process Excellence Benchmarking KPI Development

45. http://excellence.shu.ac.uk Education Community of Practice The Excellence Journey Excellence Maturity of organisation Health checkPlanning toolStrategic tool Self-Assessment Action plans Business Plans & Self-Assessment Organisational Development Process Management Corporate Scorecard Goal Deployment Personal Development Customer and Supplier Relationship Management Partnership & Collaboration Learning Organisation Integration & alignment

46. http://excellence.shu.ac.uk Education Community of Practice Key Lessons being learnt from applying the EFQM Excellence Model in Education

47. http://excellence.shu.ac.uk Education Community of Practice Key Lessons Learnt VC and senior management leadership commitment, drive and ownership is essential. Communication (internal) is a critical process. The complexity of our institutions is great, but the potential impact of change is greater. Providing a common language and shared learning that has not necessarily existed before. Common themes emerging across all pilot areas - synergy in the results, despite use of differing methods. Staff want to improve what they are doing - real willingness to embrace excellence.

48. http://excellence.shu.ac.uk Education Community of Practice Key Lessons Learnt (cont.) Much of the knowledge/information exists - just needs to be captured, enhanced and co- ordinated. The Model itself is only the starting point, with self-assessments highlighting key opportunities for change. Other management models, tools and techniques act as approaches to the development of the organisation within this structured framework. Many of the issues relate back to processes and partnerships.

49. http://excellence.shu.ac.uk Education Community of Practice Initial Conclusions The use of the EFQM Excellence Model, with some adaptation/interpretation, is working. It is not a quick fix solution - but a catalyst for driving organisational change. Other management tools, models and HE/FE auditing frameworks can be used synergistically with the Excellence Model. The key to linking all these together is having a clear approach to process identification and management, supported by values based leadership, a partnership approach, clear communication channels, and a balanced set of KPI’s.

50. http://excellence.shu.ac.uk Education Community of Practice Potential benefits Holistic customer focus results oriented benchmarking and sharing good practice involvement: cross-departmental working complementary to other assessments, inspections etc can incorporate other standards eg ISO 9000, 14000 integration, alignment, coherence provides greater clarity of what, how, why improving communication achieving value for money

51. http://excellence.shu.ac.uk Education Community of Practice Concerns Ambitious, challenging, complex crowded agenda strategic cohesion: where does it fit? resources: staff involvement and project management language and interpretation culture, attitudes

52. http://excellence.shu.ac.uk Education Community of Practice Achieving Excellence The way of working that enables the organisation to achieve balanced stakeholder satisfaction:

53. http://excellence.shu.ac.uk Education Community of Practice Processes Customer Results Society Results Policy & Strategy People Leadership Key Performance Results People Results Partnerships & Resources Enablers Results Innovation and Learning EFQM Excellence Model ®

54. http://excellence.shu.ac.uk Education Community of Practice Our Vision To promote and support the adoption of the philosophy, methods, tools and techniques of Excellence by all education organisations in Europe and to develop and share good practice amongst ourselves and the other networks we belong to. EFQM Education Community of Practice Making a difference

55. http://excellence.shu.ac.uk Education Community of Practice Thank You!