CANADIAN DIVISION Pandemic Planning Update H1N1 Flu Virus (Human Swine Influenza) May 2009 Group Benefits.
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Presentation on theme: "CANADIAN DIVISION Pandemic Planning Update H1N1 Flu Virus (Human Swine Influenza) May 2009 Group Benefits."— Presentation transcript:
CANADIAN DIVISION Pandemic Planning Update H1N1 Flu Virus (Human Swine Influenza) May 2009 Group Benefits
CANADIAN DIVISION Index Basics/Assumptions Manulife’s preparations Actions Strategies Product Issues Summary
CANADIAN DIVISION Basics/Assumptions Pandemic requires a novel, virulent virus; no immunity in humans; and ease of transmission The current H1N1 Flu Virus is a sub type of H1N1 not previously seen in humans Have evidence of Human-to-Human transmission.
CANADIAN DIVISION World Health Organization Pandemic Threat Scale World Health Organization – Apr 30, 2009 – 10:00 am
CANADIAN DIVISION Manulife’s Preparations Broadened existing Business Unit and Corporate contingency plans to ensure applicability to a pandemic Developed contact lists of government officials who will have responsibility for pandemic response plans Daily monitoring of news media coverage of spread of H1N1 Flu Virus, government and business preparedness, economic impacts Established Response Teams for Group Benefits Maintaining a healthy work environment Posting tips on how to stop the spread of germs at work Promoting hand and respiratory hygiene Use of hand sanitizer products Social distancing
CANADIAN DIVISION Preparations Considered impact on business volumes Considering interruptions of essential support services from suppliers and/or government ESI, Mondial Assistance Canada Post/Courier Identified essential functions and the individuals who perform them Income replacement (LTD, STD) Claims (Life, Health, Dental) Premiums
CANADIAN DIVISION Strategies Work from home - policies and tools that enable many employees to work from home with appropriate security and network access Expand and promote online and self-service options for customers and business partners Cross training for staff that can be deployed to support critical functions Take advantage of geographic dispersion of operations
CANADIAN DIVISION Strategies Communications Pandemic Web page Will provide information as it becomes available www.maulife.ca/groupbenefits Email This slide deck
CANADIAN DIVISION Product questions Will Manulife pay for masks, gloves and other preventative supplies? There is no provision in health contracts to pay for supplies for purposes of prevention. Will we pay for Anti-viral drugs and flu vaccines? Contracts clearly state if vaccines are covered or not. Stock piling is a Business Continuity expense not a medical one and not covered under benefit plans. We expect that anti-viral medication required for treatment will be supplied from government stockpiles Will we pay STD for quarantine? Manulife will not pay STD for quarantine or isolation periods in otherwise healthy people.
CANADIAN DIVISION Summary Manulife is well underway with preparations to deal with H1N1 Flu Virus Our goal is to minimize any disruption to our services to Plan Sponsors and their members Will be an evolving execution as we learn more You can rely on Manulife Welcome your feedback on concerns Contact your Account Executive