Presentation is loading. Please wait.

Presentation is loading. Please wait.

Introduction to Operations. WHAT IS OPERATIONS MANAGEMENT? Operations management is the design, operation, and improvement of the production systems that.

Published by Modified over 9 years ago

Similar presentations

Presentation on theme: "Introduction to Operations. WHAT IS OPERATIONS MANAGEMENT? Operations management is the design, operation, and improvement of the production systems that."— Presentation transcript:

1 Introduction to Operations

2 WHAT IS OPERATIONS MANAGEMENT? Operations management is the design, operation, and improvement of the production systems that create a firm’s primary goods and services.

3 What is a Production System? A production system is defined as a user of resources to transform inputs into some desired outputs.

4 The Transformation Process --

5 Transformations Physical--manufacturing Locational--transportation Exchange--retailing Storage--warehousing Physiological--health care Informational— computers/telecommunications

6 SOME OPERATIONS MANAGEMENT DECISIONS -- How much will we sell? How do we measure quality? Which product do we offer? How to produce good / provide service? Where do we locate our facility? Is subcontracting a good idea? How much inventory should we keep?

7 What is a Service and What is a Good? “If you drop it on your foot, it won’t hurt you.” (Good or service?) “Services never include goods and goods never include services.” (True or false?)

8 Core services -- Definition Core services are basic things that customers want from products they purchase. Examples??

9 Value-added services -- Definition Value-added services differentiate the organization from competitors and build relationships that bind customers to the firm in a positive way Examples??

10 CHARACTERISTICS OF GOODS & SERVICES GOODS Tangible product Consistent product definition Production usually separate from consumption Can be inventoried Low customer interaction SERVICES Intangible product Inconsistent product definition Produced & consumed at same time Cannot be inventoried High customer interaction

11 Current Issues in OM Effectively consolidating the operations resulting from mergers. Developing flexible supply chains to enable mass customization of products and services. Managing global supplier, production and distribution networks. Increased “commiditization” of suppliers. Achieving the “Service Factory”. Achieving good service from service firms.

12 Exercise Via the McGraw-Hill Operations Site (see “Web Links”), take several “plant tours” – observe how items are produced, how services are provided, and what are some outstanding issues discussed. Deliverable: Briefly note some of the products produced and some of the operations issues encountered

Download ppt "Introduction to Operations. WHAT IS OPERATIONS MANAGEMENT? Operations management is the design, operation, and improvement of the production systems that."

Similar presentations

BA240: Operations Management Overview Manufacturing & Services Process Mapping The Role of Technology POM Software Demo Measuring Productivity Exercises.

BA240: Operations Management Overview Manufacturing & Services Process Mapping The Role of Technology POM Software Demo Measuring Productivity Exercises.
Operations Management

Operations Management
Irwin/McGraw-Hill Operations Management Definition Operations management is defined as the design, operation, and improvement of the systems that create.

Irwin/McGraw-Hill Operations Management Definition Operations management is defined as the design, operation, and improvement of the systems that create.
Introduction to Operations. © The McGraw-Hill Companies, Inc., 2004 Operations -- Prof. Juran2 Intro to Operations Management Administrative Issues Basic.

Introduction to Operations. © The McGraw-Hill Companies, Inc., 2004 Operations -- Prof. Juran2 Intro to Operations Management Administrative Issues Basic.
McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 1.

McGraw-Hill/Irwin © 2006 The McGraw-Hill Companies, Inc., All Rights Reserved. 1.
Introduction to Managing Operations Across the Supply Chain

Introduction to Managing Operations Across the Supply Chain
1-1 Operations Management Introduction - Chapter 1.

1-1 Operations Management Introduction - Chapter 1.
Chapter 1 Introduction to Operations Management. Three Functions in a Business Marketing – to “sell” products Operations – to “make” products Finance.

Chapter 1 Introduction to Operations Management. Three Functions in a Business Marketing – to “sell” products Operations – to “make” products Finance.
1 Operations Management Operations and Productivity Chapter 1.

1 Operations Management Operations and Productivity Chapter 1.
Key Topics Define Operations Management Give examples (Inputs – Processes – Outputs) Service operations vs. goods production Current Challenges in Operations.

Key Topics Define Operations Management Give examples (Inputs – Processes – Outputs) Service operations vs. goods production Current Challenges in Operations.
© The McGraw-Hill Companies, Inc., 2004 1 Chapter 1 Overview: Introduction to the Field.

© The McGraw-Hill Companies, Inc., Chapter 1 Overview: Introduction to the Field.
© 2007 Pearson Education O perations as a C ompetitive W eapon Chapter 1 YearExpected Demand Cash Flow 080,000($150,000) 190,000$90,000 2100,000$150,000.

© 2007 Pearson Education O perations as a C ompetitive W eapon Chapter 1 YearExpected Demand Cash Flow 080,000($150,000) 190,000$90, ,000$150,000.
Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management
1 Slides used in class may be different from slides in student pack Chapter 1 Overview: Introduction to the Field  Operations Management  Why Study Operations.

1 Slides used in class may be different from slides in student pack Chapter 1 Overview: Introduction to the Field  Operations Management  Why Study Operations.
McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.

McGraw-Hill/Irwin Copyright © 2011 by the McGraw-Hill Companies, Inc. All rights reserved.
Operations Management

Operations Management
Introduction to Operations and Supply Chain Management

Introduction to Operations and Supply Chain Management
OPSM 301 Operations Management

OPSM 301 Operations Management
Introduction to Operations Management CHAPTER 1. What is Operations Management?

Introduction to Operations Management CHAPTER 1. What is Operations Management?
Chapter 2 Supply Chain Strategy. Objectives After reading the chapter and reviewing the materials presented the students will be able to: Explain how.

Chapter 2 Supply Chain Strategy. Objectives After reading the chapter and reviewing the materials presented the students will be able to: Explain how.

Similar presentations

Ads by Google