1. Chapter 8 – Groups & Teams Pt 2: March 26, 2009

2. Teams Definition: –Nature of their output? –Types of tasks? See dimensions of teams in book

3. Cross-functional teams Traditional org structure based on function Cross-functional teams use employees at identical org levels w/different specialties –Advantages? –Disadvantages? All major auto manufacturers use these for complex projects

4. Problem Solving Teams Employee involvement teams – examine impt workplace issues Quality circle – What do they do? What special training is useful for these? –Cultural differences?

5. Team Building Appropriate when high team turnover or loss of focus (most common in existing teams) 4 main types of team building –Role definition – –Interpersonal processes – –Goal setting – –Problem solving – Evaluation?

6. Team Selection Issues Campion & Stevens (’94) developed ‘Teamwork KSA’ test to use as indicator for team selection –What dimensions are assessed? –Issue of ‘fit’ Some orgs use Assessment Center methodology for team selection

7. Model of Team Effectiveness Work Design: Autonomy, skill variety, Task identify, task signif Composition: Ability, personality, diversity, Team size, teamwork preference Context: Resources, leadership, climate Perf eval & rewards Process: Goals, team efficacy, conflict, Social loafing Team Effectiveness

8. Virtual Teams Boeing ex. of ‘electronic brainstorming’ – share ideas while minimizing team dynamics –How does it work? Procedure? –Study of 64 elec brainstorming groups at Boeing Results?

9. Criticisms of virtual teams? Social concerns? Political issues? Differences between face-to-face vs. computer interactions -

10. Application: Flight Crews as Teams Foushee’s “Dyads & Triads in the Cockpit” –Prevalence of human error Why does this occur? –Potomac River accident example… –ATC & pilot communication

11. Flight Crews (cont.) Simulation study of pre-duty (well-rested) vs post-duty (possibly fatigued) crews –Who performed better? Teamwork principles that apply: –1. –2. –3. –4.