Handheld touch screen device Like a ½ size i pad Easy way to collect lots of data accurately Instant data – viewable online Idiot proof Locked system
Were in the business of selling management information Putting systems & structure in place Auto alerting you to critical issues, as they happen Enabling you to better audit your operation Driving behaviours Help build your e-database
R ather than employ a mystery shopper to visit once a month, ask your actual guests what they think 100 times a day. Live reports showing Actual data – such as: Out of Stock daily report Speed of service Met & greeted How were the toilets? Temperature of the meal Were drinks served promptly? How long did it take to get your bill? Any comments?
Data may be Geo – mapped to easily visualize multi site operations.
Restaurants may even be mapped by table, to view results such as ambiance, music, guests visited by supervisor? This example shows tables reporting overly powerful air conditioning. Denoted by a cloud.
Example table report Highlights the tables in blue which managers haven't visited
Exclusion reports may be shown by site, by staff member, by day or hour
Automatic Alerts Guest retention & recovery system On preset questions such as will you return?, Auto alerts are set up to warn managers of guest dissatisfaction by pager, email or SMS. Chance to recover guests whilst still in the restaurant, reports to show trends & predict future flash points. May be set to auto email colleagues such as order disposable items or housekeeping.
Daily Audits May capture: Fridge temperature checks Hot food holding temps Managers daily walk through Any key function Allows head office to view information instantly Measures compliance, in turn drives behaviour May be setup to auto email maintenance etc
Database function 60% + of guests asked, offer their email address Managed e-shots Brand, key word or phrase Internet tracking