2 Cummins Inc.Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems.Headquartered in Columbus, Indiana, (USA) Cummins serves customers in more than 160 countries.With more than 28,000 employees worldwide, Cummins reported sales of $9.9 billion in 2005.
3 Cummins in India Group of 11 Legal Entities Engines ( HP)Auto, Mining, Construction,Marine, LocomotivePower GenerationGensets, Rentals, EnergyManagement, Captive Power PlantsComponents & ConsumablesFiltration, Exhaust Systems,Turbochargers, Alternators,LubricantsServicesEngines, Gensets, CV Service & Repair, Finance, HR, IT/ITES, R&D, SourcingSales of >$ 700 Mn,(INR) > 5,500 Employees
4 Wholly owned subsidiary of Cummins India Limited, Cummins Sales and Service India LimitedProfile:Wholly owned subsidiaryof Cummins India Limited,Incorporated in 1952Territory:India, Nepal and BhutanProviding products, packages, services and solutions that enable the uptime of our customers’ equipmentBusiness Objectives : -Low cost manufacturing , logistics & distribution, outsourcing & financeBest-in-class in marketing, sales and technical excellenceExcellence in performance of our partnersGreat place to work
5 Vision/Purpose: Values: Personality: Skills/Knowledge/Abilities “Making people’s lives better by unleashing the power of Cummins”Values:IntegrityInnovationDelivering Superior ResultsCorporate ResponsibilityDiversityGlobal InvolvementPersonality:DecisiveDriven To WinAgilePassionateCaringSkills/Knowledge/AbilitiesMissionMotivating people to act like owners working together;Exceeding customer expectations by always being first to market with the best products;Partnering with our customers to make sure they succeed;Demanding that everything we do leads to a cleaner, healthier, safer environment;Creating wealth for our stakeholders.
6 Cummins Sales and Service India Limited Rs 464 Cr sales revenue 2005Manpower strength - more than 750Nationwide spread ‘Best in class Service Network’ :78 Dealerships with multiple Branch offices.26 Company Zonal + Area OfficesNo of Trained Engineers and technicians – more than 1600Supporting 55,000+ customers & 125,000+ engines
7 Consistant performance (Year till 2005)Stable Growth
8 Our Brand Promise: Dependability “Dependability is our key brand attribute. It goes beyond product performance or response to a service event. Dependability means the customer can count on Cummins to do what we say we will do.” — Joe Loughrey, COO & President Cummins Inc.When we talk about one company, one voice and one focus, it’s all centered on a specific brand promise. Dependability.Joe Loughrey has identified it as our key brand attribute. The most important thing we own.And, the most important thing that our customers want and need.It is what differentiates us, and raises Cummins above the competition.Customer Support Excellence is about “how” we create dependability in a meaningful way for our customers to make sure that we live up to our brand promise.A brand can only be as good as our performance, and ensuring that everything we do contributes to Cummins being viewed as the most dependable supplier in the world is each of our responsibility.Dependable productsDependable serviceDependable programsDependable people
9 Market Leadership Quality Leadership Cost Leadership Major Strategic Planks we work onMarket LeadershipQuality LeadershipCost LeadershipGreat Place to work
11 Best In Class Service Network-All India Cummins Zonal Offices(N, S, E, W & C) 5Cummins Area Offices 21Dealer main outlets 78Dealer branchesCummins Owned service centerDealers owned service centers 52Main warehouse, PuneDepots 7
12 Nationwide Network Cummins Zonal Offices (N, S, E, W & C) 5 Cummins Area Offices 21Dealer main outlets 78Dealer branchesCummins Owned service centerDealers owned service centers 52Main warehouse, PuneDepots 7
15 BUSINESS MODEL C CIL D S & Others Spares Customer Spares R&R/OEM DBUPDCDEPOTSCILEnginesSparesSparesCustomerSparesR&R/OEM/SolutionsCustomerOthers( SPDC / Holset / FGS / India)Services FacilityManagementDEALRSReConSparesReConR&RSparesCustomerService providersSerCentreReConIndia, Nepal, Bhutan* Allied products…HRU, Coil Coolers,
16 Markets we serve… Mining Marine Oil & Gas Compressor Automotive AgriculturePowerGenRailwayDefenceSupported byGenuine Cummins PartsReConReplacement & RepoweringService Solutions
17 Some of our esteemed customers……… ……and many more
18 Strategic Tie - Ups Product Tie Up with Nature Lubricants Valvoline Inc. JVAutomotive Spares Tata Cummins Ltd. DistributorTata Motors DistributorTurbochargers Holset DistributorFilters Fleetguard Dist / MktgFuel Injection Pumps Motorpal MarketingHeat Recovery Systems Thermax/ Unidyne MarketingAdditives Pennar Chemicals Ltd. Dist / MktgAV Mounts Gerb Vibration Control Dist / MktgCoil Coolers Coil Company Dist / MktgB/C series engines Lexia Motors Dist / MktgBattery HBL Nife Dist / Mktg
19 Customer Support via Cummins Parts Fleetguard Filters Parts and Consumables for all Cummins enginesCummins PartsFleetguard FiltersHolset Turbocharger sparesValvoline Cummins LubesNewage (Stamford) alternator sparesReCon and Job work repairsReCon engines, components and gensets on exchange and saleEstimate based repairs & overhauling of engines and componentsFuel Pump & Injector calibrationRepairs of alternators and electrical accessoriesSwing / float engines supportRepower & ReplacementCustomised engine powerpacks for various applications
20 Customer Support via Product Service - Installation and Commissioning - Warranty Support- Onsite service / Quick-Serve- DiagnosticsTools and softwareEngine Data Logger- Testing of electrical and electronic components- Lub oil and coolant testing- Calibration of Gauges and tools- Toll Free No available for calling from over 60 locations
21 Customer Support via Service Contracts Training - Engine Annual Maintenance Contracts- Single Point Contracts for DG sets- Customised O & M Contracts for DG based power plants- Comprehensive Service Contracts- O & M contracts for Construction and Industrial Equipment along with OEsTraining- Customers (on site and at Pune)- Dealers (technical & Soft skills)- Information and Technical Support- Equipment Support Alliances (e.g.: Newage – Alternators)
22 Value addition through other Allied Products Heat Recovery Systems – combined heat and power is the solution for energy conservation and energy utilization in industry.Anti Vibration Mounts – High-life, Maintenance free, cost effective and user friendly.Coil Coolers – Maintenance free remote radiators for areas having water crunch / hard-water.Pulse Batteries – Zero Maintenance Generator starting system for Gensets.Additives – To improve fuel efficiency and to use SKO as an alternate fuel on diesel engines.LDO Kits – Kits to make LDO as an alternate fuel for substantial cost savings.Upgrade Kits – kits to increase fuel efficiency, cut down operations & maintenance costs.
23 We are committed to meet customers requirements of products and services, strengthening our long standing relationship & partnering in customer growth plans for the future by Being most dependable.
24 I am Cummins. You can depend on me What are you, individually, being asked to do?Make our brand promise a focus of everything you do, whether it is [insert local job function relating to a customer] or [insert local job function relating to other employees].Every time you communicate with a customer supplier, other employee or even your neighbors, we want you to be able to say these words with confidence and pride:“I am Cummins. You can depend on me.”
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