Presentation on theme: "Overview Cummins Sales & Service India Limited. 2 Cummins Inc. ä Cummins Inc., a global power leader, is a corporation of complementary business units."— Presentation transcript:
Overview Cummins Sales & Service India Limited
2 Cummins Inc. ä Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. ä Headquartered in Columbus, Indiana, (USA) Cummins serves customers in more than 160 countries. ä With more than 28,000 employees worldwide, Cummins reported sales of $9.9 billion in 2005.
3 Cummins in India Group of 11 Legal Entities Sales of >$ 700 Mn,(INR) > 5,500 Employees Engines ( HP) Auto, Mining, Construction, Marine, Locomotive Power Generation Gensets, Rentals, Energy Management, Captive Power Plants Components & Consumables Filtration, Exhaust Systems, Turbochargers, Alternators, Lubricants Services Engines, Gensets, CV Service & Repair, Finance, HR, IT/ITES, R&D, Sourcing
4 Profile: Wholly owned subsidiary of Cummins India Limited, Incorporated in 1952 Territory: India, Nepal and Bhutan Cummins Sales and Service India Limited Providing products, packages, services and solutions that enable the uptime of our customers equipment Business Objectives : - Low cost manufacturing, logistics & distribution, outsourcing & finance Best-in-class in marketing, sales and technical excellence Excellence in performance of our partners Great place to work
5 Vision/Purpose: Making peoples lives better by unleashing the power of Cummins Personality: Decisive Driven To Win Agile Passionate Caring Values: Integrity Innovation Delivering Superior Results Corporate Responsibility Diversity Global Involvement Skills/Knowledge/Abilities Mission Motivating people to act like owners working together; Exceeding customer expectations by always being first to market with the best products; Partnering with our customers to make sure they succeed; Demanding that everything we do leads to a cleaner, healthier, safer environment; Creating wealth for our stakeholders. Mission Motivating people to act like owners working together; Exceeding customer expectations by always being first to market with the best products; Partnering with our customers to make sure they succeed; Demanding that everything we do leads to a cleaner, healthier, safer environment; Creating wealth for our stakeholders.
6 Cummins Sales and Service India Limited Rs 464 Cr sales revenue 2005 Manpower strength - more than 750 Nationwide spread Best in class Service Network : –78 Dealerships with multiple Branch offices. –26 Company Zonal + Area Offices No of Trained Engineers and technicians – more than 1600 Supporting 55,000+ customers & 125,000+ engines
7 Stable Growth Consistant performance (Year till 2005)
8 Our Brand Promise: Dependability Dependability is our key brand attribute. It goes beyond product performance or response to a service event. Dependability means the customer can count on Cummins to do what we say we will do. Joe Loughrey, COO & President Cummins Inc. Dependable products Dependable service Dependable programs Dependable people
9 1. Market Leadership 2. Quality Leadership 3. Cost Leadership 4. Great Place to work Major Strategic Planks we work on
10 India DBU Leadership Team.. 1/2
11 Best In Class Service Network-All India Cummins Zonal Offices (N, S, E, W & C)5 Cummins Area Offices21 Dealer main outlets78 Dealer branches 212 Cummins Owned service center 1 Dealers owned service centers 52 Main warehouse, Pune 1 Depots 7
12 Cummins Zonal Offices (N, S, E, W & C)5 Cummins Area Offices21 Dealer main outlets78 Dealer branches 212 Cummins Owned service center 1 Dealers owned service centers 52 Main warehouse, Pune 1 Depots 7 Nationwide Network
13 CS&S SALES 2005 By Performance Cells
14 By Markets CDS&S SALES 2005
15 BUSINESS MODEL * Allied products…HRU, Coil Coolers, CIL Others ( SPDC / Holset / FGS / India) CDS&SIDBU&PDCCDS&SIDBU&PDC DEALERSDEALERS Customer Engines Spares ReCon R&R Spares India, Nepal, Bhutan Customer Services Facility Management Service providers DEPOTSDEPOTS Ser Centre Spares R&R/OEM /Solutions ReCon
16 Supported by Markets we serve… Automotive Mining Oil & Gas Marine Railway Agriculture Defence Compressor PowerGen Replacement & RepoweringService SolutionsReConGenuine Cummins Parts
17 Some of our esteemed customers……… ……and many more
19 Parts and Consumables for all Cummins engines - Cummins Parts - Fleetguard Filters - Holset Turbocharger spares - Valvoline Cummins Lubes - Newage (Stamford) alternator spares ReCon and Job work repairs - ReCon engines, components and gensets on exchange and sale - Estimate based repairs & overhauling of engines and components - Fuel Pump & Injector calibration - Repairs of alternators and electrical accessories - Swing / float engines support Repower & Replacement - Customised engine powerpacks for various applications Customer Support via
20 Product Service - Installation and Commissioning - Warranty Support - Onsite service / Quick-Serve - Diagnostics - Tools and software - Engine Data Logger - Testing of electrical and electronic components - Lub oil and coolant testing - Calibration of Gauges and tools - Toll Free No available for calling from over 60 locations Customer Support via
21 Service Contracts - Engine Annual Maintenance Contracts - Single Point Contracts for DG sets - Customised O & M Contracts for DG based power plants - Comprehensive Service Contracts - O & M contracts for Construction and Industrial Equipment along with OEs Training - Customers (on site and at Pune) - Dealers (technical & Soft skills) - Information and Technical Support - Equipment Support Alliances (e.g.: Newage – Alternators) Customer Support via
22 Value addition through other Allied Products Heat Recovery Systems – combined heat and power is the solution for energy conservation and energy utilization in industry. Anti Vibration Mounts – High-life, Maintenance free, cost effective and user friendly. Coil Coolers – Maintenance free remote radiators for areas having water crunch / hard-water. Pulse Batteries – Zero Maintenance Generator starting system for Gensets. Additives – To improve fuel efficiency and to use SKO as an alternate fuel on diesel engines. LDO Kits – Kits to make LDO as an alternate fuel for substantial cost savings. Upgrade Kits – kits to increase fuel efficiency, cut down operations & maintenance costs.
23 We are committed to meet customers requirements of products and services, strengthening our long standing relationship & partnering in customer growth plans for the future by Being most dependable.