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Management/Environment/Global H Edu 4790/6790
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Definitions… Health care Health services Public health Health service organizations Health systems Managers Management
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Activities My best manager “Learning to think like a manager”
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Levels/Types of Managers Top Middle Front-line Line Staff
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Management functions Planning Organizing Leading Controlling
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Management SKills Technical Human Conceptual
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Management Skills
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Management Roles Interpersonal Informational Decisional
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Management Competencies Conceptual Technical/clinical Interpersonal/collaborative Political Commercial Governance
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Review FunctionsSkillsRolesCompetencies PlanningTechnicalInterpersonalConceptual OrganizingHumanInformationalTechnical LeadingConceptualDecisionalInterpersonal Political Commercial ControllingGovernance
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The Management Model
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Management Elements Process Goals/objectives People and resources Formal organizational setting
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History Plague and other diseases Sanitary awakening Hospitals Mortality and morbidity Social welfare Federal initiatives
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The Western System Present structure Preventive care Primary care Secondary care Tertiary care Restorative care Continuing care
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The Western System (cont) Classifications Environment General Specific Workers Licensed Certified Registered
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Multiculturalism/ Diversity Ethnocentrism Multicultural Organization Glass ceilings
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Managing Diversity
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List global healthcare business
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Forms of International Business Global sourcing Exporting Importing Licensing agreement Franchising Joint ventures Wholly-owned subsidiary
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National Culture (Hofstede) Power distance Uncertainty avoidance Individualism-collectivism Masculinity-femininity Time orientation
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Figure 5.4, pg. 132
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Trompenaar’s Cultural Diversity Universalism vs particularism Individualism vs collectivism Neutral vs affective Specific vs diffuse Achievement vs prescription
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Are management theories universal?
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