1. OM&PM/Class 3b1 1Operations Strategy 2Process Analysis –Class 2a+2b: Process Flow Analysis –Class 3a: Applications in Manufacturing 3Lean Operations –Class 3b: MBPF House Manufacturing Ops »The transition to lean ops 4Supply Chain Management 5Capacity Management in Services 6Total Quality Management 7Business Process Reengineering Operations Management & Performance Modeling

2. OM&PM/Class 3b2 MBPF Inc.: House Manufacturing Operations Production Control (color sheets, log sheets, scissors) Roof Cut (scissors) Base Cut (scissors) Final Assembly (tape) Base Assembly (stapler) Quality Control & Customer

3. OM&PM/Class 3b3 MBPF Inc.: Operational Performance Flow time T House # 1 T o - T i = T Quality Q = R/ R o White Red Blue Green Orange Yellow Inventory I Output R o Input R i House # 16 T o - T i = T Sales R

4. OM&PM/Class 3b4 MBPF Inc.: Improved Operational Performance Flow time T House # 1 T o - T i = T Quality Q = R/ R o White Red Blue Green Orange Yellow Inventory I Output R o Input R i House # 16 T o - T i = T Sales R