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AIIM Webinar Integrating and Auditing Content Across the Enterprise: what they don’t tell you about governance, risk, and compliance
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Page 2 Speakers Peggy Winton Global Vice President Erin McCart Product Marketing Manager
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Page 3 “Questions” bottom left. Asking Questions
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Page 4 Enlarge slides, top right Asking Questions
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Who are we? AIIM is the community focused on providing education, research, and best practices to help organizations find, control, and optimize their information for maximum value.
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Reinvent Customer Relationships Reduce Risks and Costs Increase Productivity Knowledge Worker Challenges
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At the Core… you are trying to help your organisation deal with an explosion of information that is largely unmanaged Page 7
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Content Types How are the following content types managed and archived in your organisation - % “Unmanaged” Twitter and blog posts not archived in 80+% of organizations using them – but neither are instant messages! - and emails 39% “unmanaged” N=604 March 2010 Normalized for “Not Applicable”
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Records Integrity? If challenged, how confident would you be that your electronic records have not been modified, deleted, or inappropriately accessed? 37% not confident that their electronic records are robust. - 56% for those with no form of ERM, 28% for those with. N=659
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How long would it take to produce all of the organizational information related to a former customer or constituent? Legal Discovery All respondents (468) 28% would take more than a month 18% had been exposed to a legal challenge in the last 12 months and a further 15% in the last 3 years – a 1 in 3 chance
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What are the strongest drivers for automating document-centric processes in your organisation? Max. THREE. Strategy and Drivers #1 Knowledge Management #2 & #3 Compliance & Productivity …then customer service and storage cost saving 10+ employees, Non-trade (742)
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How Important is BPM to your organization’s business goals and success? Strategy and Drivers 10+ employees non-Trade, 8% Don’t Know not inc. (425) 63% consider BPM to be of significant importance
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What percentage of the processes in your business that could usefully and profitably be improved by workflow/process management would you say have so far been addressed? Deployment Of those who are active, 62% have only addressed one fifth of the potential projects 10+ employees non-Trade, excl. 10% “None” (336)
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AIIM Surveys Full reports free to download at: www.aiim.org.uk/research Email: doug.miles@aiim.org.uk Blog: ECM by Numbers
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Diary Dates BPM – Business Process Management Training 19-22 Sept, London ECM – Enterprise Content Management Training 2-5 Nov, London E2.0 – Enterprise 2.0 Training 30 Nov – 3 Dec, London Next AIIM Webinar: - 10:00am (UK Time) 28 th October 2010 +44 (0)1905 727606 www.aiim.org.uk/training
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Integrating and Auditing Content Across the Enterprise What They Don’t Tell You About Governance, Risk and Compliance
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Reminders
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Agenda Content Chaos GRC – Governance, Risk and Compliance Organizing the Insanity Integrating Multiple Repositories Total Content Integration Auditing and Balancing Content
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m OtherSharePoint Archiving Systems ApplicationsDatabases Content Repositories Content Chaos
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m OtherSharePoint Archiving Systems ApplicationsDatabases Content Repositories Legal/ComplianceService DeskMarketingCustomersManagementOperations Content Chaos
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Content Chaos
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m The Challenge Wal-Mart handles 1M customer transactions every hour It has 2.5 petabytes of archive data …167 times the number of books in the Library of Congress
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Content Chaos
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m GRC – Governance, Risk and Compliance Governance – risk oversight AND business processes to manage, avoid and mitigate risk Risk [Management] – monitoring and mitigating exposure to risk Compliance – business processes AND controls imposed by governance rules for internal policies, industry mandates or government regulations
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Content Chaos
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m The Complexity How many repositories does the average company have? Forrester Research survey: 43% have more than 5 repositories company-wide 25% have more than 15 repositories Point-to-point interfaces Increased costs Multiple systems Increased complexity End-user training on multiple systems Decreased execution Can’t find information Slow response times Poor exposure and decision-making Compliance issues Incomplete or untimely discovery Inaccurate or altered information Fines and share price impacts
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m How to Organize the Insanity Close the gap between IT, ECM and GRC Technologies and content must be integrated Single, integrated content repository Integrating multiple content repositories Integrated content repository must be: Scalable Searchable Adaptable to support a wide-variety of content types – Mission- and operations-critical documents – Images of scanned documents – Rich media – Transaction data – Business objects – Corporate records
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Integrating Multiple Repositories Benefits Fast, easy and secure access to all content Users have a single, consistent user interface Content is delivered to business critical applications When selecting a solution: Open architecture based on standard Web services Out-of-the-box adapters Software Development Kit (SDK) Content transformation Multiple presentment options Single sign-on Multiple interfaces with other systems
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m What is Total Content Integration? Client applications Search Authentication Content Delivery Index Mapping Archive Write Index Update TCI Client Web Services ASG-ViewDirect TCI Repository B ViewDirect Adapter MOSS Enterprise Search TCI Repository A SharePoint Adapter Source C TCI Repository C Adapter C Records Mgmt. TCI Database
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Total Content Integrator - Architecture Content Consumers TCI Web Services Adapter Web Services Content Sources Search Authentic ation Content Delivery Index Mapping Archive Write Index Update Records Mgmt. Portals / Self-Service Corporate Intranet Customer Service SharePoint Research Analysis Custom Applications Records Management Application SharePoint Archiving Systems ApplicationsDatabases Content Repositories Other Adapter SDK
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Auditing and Balancing Content What is it? Verifying content is accurate to: Eliminate guess work Support decisions Minimize lost revenue Shorten closing cycles Improve productivity Assure compliance with regulations
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Audit and Balancing System
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m In Summary Gap between IT, ECM and GRC needs to shrink Technologies and content must be integrated Scalability matters Content accessibility is required Content usefulness is important Control monitoring is essential Information-based business process management is integral
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Who is ASG? Provides software solutions across IT Infrastructure and Operations, Applications Management, and is a leader in Information Management and Metadata Management Privately-held enterprise software company 1,000+ employees, 70+ offices around the world Presence in more than 50 countries – offices in 30+ countries 5,000+ customers around the world Why ASG? Breadth of solutions Depth of technology Delivered within a practical methodology Our Goals Provide software solutions that help clients optimize their IT infrastructure and their information assets Enable IT to partner strategically with the business About Us
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Copyright®2010 Allen Systems Group, Inc. www.asg.co m Questions and hopefully Answers Erin McCart ASG Software Solutions erin.mccart@asg.com
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