1. Shanghai Quiz Introduction: History, Economy & Culture Overview of Business Relationships Employment in Shanghai Language Training Role Play Summary of Do’s & Don'ts in Shanghai Q & A Shanghai - AGENDA

2. Cross Cultural Training Program SHANGHAI Nathan Crosson Fui-Lai Hsieh Hye-Jin Lee Allison Legg Sara Olsen Jacob Panowicz Chuin-Ming Tan Shanghai - AGENDA

3. Shanghai’s famous shopping area is known as: a.Washington Square b.Tiananmen Square c.Nanjing Road d.The Great Mall Shanghai

4. What famous leader and developer of the “Three principles of the people”, lived at No.7 Xiangshan Road in Shanghai? a.Mao b.Chiang Kai-shek c.Kramer d.Sun Yat-sen Shanghai

5. What is the population of Shanghai? a.4,600,000 b.8,000,000 c.4 d.16,000,000 Shanghai

6. In the first part of the 20 th century, which country had a colonial presence in Shanghai? a.Britain b.France c.United States d.All of the above Shanghai

7. This means “west side of the river.” a.Puxi b.Pudong c.West side of the river d.Chopsticks Shanghai

8. After hearing “Ganbei!”, you should immediately: a.Hand over your wallet and valuables b.See a doctor c.Drink from your raised glass d.Exchange business cards Shanghai

9. The most popular dialect spoken in Shanghai, sometimes called “Shanghainese” is: a.Tuhua b.Xiang c.Jive d.Wu Shanghai

10. Shanghai’s current mayor is: a.Wen Jiabao b.Bud Clark c.Han Zheng d.Hu Jintao Shanghai

11. Shanghai was declared a treaty port in the Treaty of Nanking following what conflict: a.Opium War b.Cocaine Massacre c.Rebellion in Yunnan d.Boxer Rebellion Shanghai

12. Recent proposed regulations in Shanghai would: a.Fine residents for using obscenities in public b.Ban chopsticks c.Send students into the streets to smile at strangers d.Both a and c Shanghai

13. In 2010, Shanghai will host a.Winter Olympics b.50-60 MIM students c.World Expo d.World Baseball Classic Shanghai

14. What is the name of the tall, unusually shaped pillar that is Pudong’s most important project? a.Changcheng b.Lester Oehler c.Oriental Bright Pearl TV Tower d.Jinmao Tower Shanghai

15. In 1972, Zhou Enlai had an historic meeting with ___ that ended with the signing of the Shanghai Communiqué: a.Lynden Johnson b.Jimmy Carter c.Richard Nixon d.Chopsticks Shanghai

16. This popular piano tune is played using only two index fingers a.Long de Chuanren b.Old MacDonald c.Crocodile Rock d.Chopsticks Shanghai

17. How do you rate? a.0-5 Nice try, Yankee b.6-10 c.11+ Nin shi Zhongguoren ba? Shanghai

18. CHINA

19. A Brief History A Brief History Originally a sleepy fishing townOriginally a sleepy fishing town Became centre of popular culture, vice, intellectual discourse and political intrigue during the Republic of ChinaBecame centre of popular culture, vice, intellectual discourse and political intrigue during the Republic of China After the communist takeover in 1949, Shanghai languished under heavy central government taxation City flourished after central government's authorization of market-economic redevelopment of Shanghai in 1992 Challenges remain Shanghai

20. Economy & Demographics Economy & Demographics Regarded as the center of finance and trade in mainland ChinaRegarded as the center of finance and trade in mainland China One of the world's busiest ports Shanghai and Hong Kong have had a recent rivalry over which city is to be the economic center of China Shanghai is undergoing a building boom Shanghai

21. The Culture of Shanghai The Culture of Shanghai China's most cosmopolitan and open people Unique culture that combines West with East Haipai Extremely mobile population Shanghai

22. Shanghainese Business Relationships Shanghainese Business Relationships Similarities With Other Chinese 1.Concept of Face (mianzi) “No big problem” or “The problem is not serious”“No big problem” or “The problem is not serious” “It is not convenient”“It is not convenient” “Maybe”“Maybe” No “No”No “No” Shanghai

23. Shanghainese Business Relationships Shanghainese Business Relationships Similarities With Other Chinese 2. Gift Giving Shanghainese prefer high quality, new-in-the- market giftsShanghainese prefer high quality, new-in-the- market gifts Li （礼 – gift, etiquette, courtesy ） same pronunciation asLi （礼 – gift, etiquette, courtesy ） same pronunciation as Li （理 – reason) ） Li （理 – reason) ） “ With Li (reason), you can go anywhere; without Li (reason), you cannot take a step” “ With Li (gift), you can go anywhere; without Li (gift), you cannot take a step” Shanghai

24. Shanghainese Business Relationships Similarities with other Chinese 3. Business Negotiation Maintain constant communicationMaintain constant communication Engaging Conversation: Engage your Chinese counterpart in interactive conversationEngaging Conversation: Engage your Chinese counterpart in interactive conversation Meet face-to-faceMeet face-to-face Represent all levelsRepresent all levels Shanghai

25. Shanghainese Business Relationships Differences from other Chinese IndividualistIndividualist PragmaticPragmatic Internal personal harmony ( renqing )Internal personal harmony ( renqing ) Shanghai

26. Overview of Shanghainese Business Relationship with Foreigners 1. American / European Competent, trustworthy Competent, trustworthy Lack of understanding of Chinese culture Lack of understanding of Chinese culture 2. Korean and/or Japanese Efficient, dedicated Korean: similar interaction like American/Europeans 3. Oversea Chinese 3. Oversea ChineseCompetent Better communication & understanding of Chinese culture Shanghai

27. Employment in Shanghai No “cold calling” Invest in relationship first: meet people, make connections, learn customs and language Familiar foreigner more accepted than foreign stranger! Other option: become an expatriate Shanghai

28. US/Shanghai Business Differences US: formal. Shanghai: Informal US: business first. Shanghai: social first US: decisions made at end of meetings, Shanghai: decisions made after many meetings Shanghai

29. Language is an integral tool to promote oneself and improve the relationship. How to do with “Mianzi” : be humble, be respect and be polite. In a formal situation: 初次见面，请多指教 chu ci jian mian, qing duo zhijiao (It is my first time to meet you, please give me some advice.) 很荣幸认识您 Hen rongxing renshi nin (It is my pleasure to know you.) Shanghai

30. In an informal situation: 咱们聊聊天 za men liao liao tian (Let’s have a talk.) 咱们去喝杯茶 ( 咖啡 ) za men qu he bei cha (kafei) (Let’s go for a drink (tea or coffee)) Gift giving: 小小礼物，不成敬意 xiao xiao liwu, bucheng jingyi (It is just a small present, not a big deal.) Humbleness: 大人不记小人过 daren buji xiaoren guo (You are a great person and please forgive my mistake.) 望尘莫及 wang chen moji (It is hard to catch up.) Compliments: 了不起 liao buqi (Great.)

31. Role Play Overview: Greetings Business Negotiations Dinner Shanghai

32. Role Play: Act 1 Greetings Shanghai

33. Role Play: Act 2 Business Negotiations Shanghai

34. Role Play: Act 3 Dinner Shanghai

35. Bring small gifts Prepare business card Be aware of the meanings beyond words Save counterpart’s face Open gifts in public Use both hands Aggressively address “NO” Arrive late, cause embarrassment, or called attention to a mistake Shanghai Do’s Don'ts

36. Meet face-to-face/Build relationship Learn Chinese Be aware of cultural difference Be patient/humble Be flexible Expect Chinese to rush into discussion or negotiation Expect the kind of directness Lose temper/Display arrogance Be pushy Shanghai Do’s Don’ts

37. Shanghai Q & A