5 So let’s take a look at the applications environment today and some of the key trends influencing the marketplace(talk through each of the areas on the slide, suggestions below:)Service Orientation : apps are no longer hard coded for purpose: being adaptable to change and having apps that can evolve through a SO is top-of-mind with companies today.Quote: ”Service-oriented architecture (SOA) adoption continues to be strong, especially for the largest enterprises. Satisfaction with SOA runs very high: Nearly 70% of SOA users say they will increase their use of SOA, and 46% of large enterprise users of SOA use it for strategic business transformation. The more disciplined firms are, and the more they do with IT — hence, the more complex their environments — the more likely they are to be early adopters of SOA.”Survey Data Says: The Time For SOA Is Now –Forrester April 14, 2006; Randy HeffnerForm Factor explosion : Just about everyone in the room must be aware of the advancements that have been made for information workers to connect to their information on devices, wirelessly, remotely via OWA etc. The demands of users now are much greater than they ever have been – how does the application platform not only accommodate these form factors: the real question is whether it was built with flexibility in mind. User experience, development environment, data format, telecomms hook ups are all keyGlobal SW dev – another key trend is emerging question of outsourcing development vs. keeping it in house: what do you outsource, how do you manage the projects for time to delivery, quality and needs of the business being met. IT departments have complex decisions to make, which in a way were easier when potentially it was all done inhouse.Legacy systems – and the irony of the situation is that whilst all of these demands are made (connected, available remotely and on devices, offshored etc) – the reality of the situation is that many customers still have and will continue to have legacy systems that run parts of their business. All of the investments in mainframes and other systems with huge amounts of data and written code simply can’t be retired. You have to connect the old world with the new, and make it all workSo then let’s think of what’s happening on the business side: as I mentioned earlier, the demands of today’s businesses are increasing as they need to compete in a global marketplace, out-deliver and out-innovate competitors and give great customer service. This in turn puts more pressure on IT to provide the infrastructure that enables businesses to thrive and innovate.B2B Connectivity – this can take form in many ways: EDI/connectivity, employees connecting with business partners etc: the fact is that no company can be an electronic island: the interesting additional challenge is that IT needs to facilitate connectivity with people, proceses and information: it’s no longer just simple exchange of data. How can your systems facilitate this?b2C connectivity – this is also critical, as the amount of transactions and interactions done online continues to grow with customers. Here however it’s not just simple connectivity, but it’s also about immersive customer experiences, extending your brand electronically and enhancing customer relationships through great systems and applications.Quote: “Improved user experience will drive the next wave of differentiation. UX will need to be optimized for different styles of interactions” - The Gartner Scenario 2005: IT Leaders' Next Big Decisions, July 2005A little later we’ll talk about the value of a great user experience for customer retention and loyalty.Company-wide BI – in a connected world where users leverage search engines scour the internet for obtuse facts instantly, and to devices is always available and expected – providing BI to users when and how they need it is the next frontier of IT systems. It’s a hugely challenging task – providing real time, customized access to company wide information in the appropriate ways.Innovation = change – and finally there’s the reality that a thriving business is an innovative one. And innovation means change – often meaning challenges for IT in terms of systems, adaptability and time to market / responsiveness. But this is really at the core of what application platforms need to do – they need to be a foundation from which a business can drive innovation and thrive on change.5
7 Department of Social and Family Affairs Suggested speaker notes:SQL and Visual studio have been used by a large number of customers internationally and in Ireland ahead of this week’s launch. These include Musgrave – one of the largest retailers in Ireland, SoftCo, Vodafone Ireland and the Local Government Computer Services Board.Stay tuned - after the keynote, you’ll hear directly from many of them of their experiences of the products so far and their future plans.