1. Enterprise Business Processes and Reporting (IS 6214) MBS MIMAS 9th March 2011 Fergal Carton Business Information Systems

2. Last week Organisational goals constrained by time and cost Soft versus hard goals Systems link operational processes to reporting Visibility / control for customers Social networking event : exploiting features while protecting your reputation (LinkedIn, FaceBook,...) –How many interested?

3. This week Feedback on Prototype II presentations Questions regarding reporting assessment Exercise: Apple iTunes Gift card reporting Visiting speaker: Jonathan McCarthy from HIQA

4. Prototype II presentations Strengthen link between analysis and new processes Show automated report production Don’t undersell the key virtue of implementing a new system: visibility What are industry trends showing? What can Cucina learn from your presentation –Value of looking at business in terms of processes, –How IT can support processes –What reporting / analysis potential is thus created to support decision making? –Is there any value you can offer in customer profiling? Stage the presentation as you see fit Increase fluidity by interspersing prototype benefits into sales discourse

5. Apple iTunes Gift card reporting Steve Jobs about to report results You are asked to provide gift card revenue figures for Cork Channels used to sell gift cards eg. HMV Denominations sold (pre-set values or user definable?) Do retailers pay for cards up front? At what point are Apple able to recognise revenue from sale? What is the impact for sales reporting? –Make up of actual spend of gift card by product not known –Inventory impact versus non-inventory?