Presentation on theme: "Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D."— Presentation transcript:
Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D.
The Opportunity Managers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information. But how much time do you spend taking in information? Professional listening may be the most important and under- utilized skill in the managers communications tool-kit.
The Value of Listening All successful communications begins with one act – the same act Research Interviewing Meeting planning Performance reviews Operations improvement
Todays Agenda At this teleseminar you will learn how to: Identify key listening skills Use listening skills in your daily work Deploy listening skills to advance your career
Who Is a Good Listener? Who Is a Good Listener? A checklist The person who writes learns twice