Presentation on theme: "Learn to Listen! Listening Skills for Managers and their Staff"— Presentation transcript:
1 Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D.
2 The OpportunityManagers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information.But how much time do you spend taking in information? Professional listening may be the most important and under-utilized skill in the manager’s communications tool-kit.
3 The Value of ListeningAll successful communications begins with one act – the same actResearchInterviewingMeeting planningPerformance reviewsOperations improvement
4 Today’s Agenda At this teleseminar you will learn how to: Identify key listening skillsUse listening skills in your daily workDeploy listening skills to advance your career
5 Who Is a Good Listener? A checklist The person who writes learns twice